My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly advantageous, especially for clients like medical offices.
I recommend NinjaOne for small companies transitioning from on-premises servers or client infrastructures to the cloud, specifically the Microsoft cloud. These companies typically have around thirty to forty employees. We have deployed NinjaOne for remote and desktop management, as well as support tasks, in these scenarios.
Information Technology Help Desk Analyst at EU Tech Chamber (EUTECH)
Real User
Top 10
May 16, 2024
The main use was for the ticketing system. Users create tickets, and they are generated. We assign the tickets. There is an SLA system. Every kind of issue raised by the user is generated on NinjaOne, and we assign it to the IT person. There is an SLA system, a time-based system, and a ticketing system.
Manager, Information Technology at NYOS CHARTER SCHOOL
Real User
Nov 15, 2023
I love NinjaOne, as it made my life easier. With NinjaOne, I have 500 users or 500 workstations and sixteen servers, which made my life easier. Considering NinjaOne as an out-of-the-box solution, it's not very helpful, but you can do a lot of configurations and create a lot of automation that works perfectly the way you want. NinjaOne is a very good tool, and I love it.
I'm the admin for the solution, and I manage our clients. We have 18 to 25 clients inside Ninja and I use it to manage everything from scripting to maintenance tasks, remote sessions, and troubleshooting.
Service delivery manager at a tech services company with 1-10 employees
Real User
Dec 1, 2022
I work for a managed service provider, so we use NinjaOne to manage our client's windows, workstations, and servers. It's a hybrid solution where the portals are in the cloud, but the clients are on-prem devices. People in various user support and server administration roles use the product.
L3 Technical Support Engineer at SV Gaming Limited
Real User
Nov 29, 2022
We use the solution as a remote monitoring and management tool, we use NijaOne for patch management, software deployment, and remotely deploying software to most of our devices. We use NinjaOne to patch, and run rollout patches, that's OS patching and also software patching. We also use NinjaOne for scripting in terms of managing resources on the device, for example, if we want to kill a process or we want to start a process, run an application, or install one.
We use it for monitoring and alerting related to our client's network infrastructure. It is a SaaS solution. We have its latest version. It is mostly cloud-based in terms of the interface. The agents get updated automatically.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more...
My main use case for NinjaOne is ticketing. I use NinjaOne for ticketing in my daily work to keep track of all the computers and their uptime, and to generate tickets if there are any alerts.
Our primary use case for NinjaOne ( /products/ninjaone-reviews ) is for monitoring and supporting customers.
I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly advantageous, especially for clients like medical offices.
I recommend NinjaOne for small companies transitioning from on-premises servers or client infrastructures to the cloud, specifically the Microsoft cloud. These companies typically have around thirty to forty employees. We have deployed NinjaOne for remote and desktop management, as well as support tasks, in these scenarios.
The main use was for the ticketing system. Users create tickets, and they are generated. We assign the tickets. There is an SLA system. Every kind of issue raised by the user is generated on NinjaOne, and we assign it to the IT person. There is an SLA system, a time-based system, and a ticketing system.
I love NinjaOne, as it made my life easier. With NinjaOne, I have 500 users or 500 workstations and sixteen servers, which made my life easier. Considering NinjaOne as an out-of-the-box solution, it's not very helpful, but you can do a lot of configurations and create a lot of automation that works perfectly the way you want. NinjaOne is a very good tool, and I love it.
We use the solution to monitor the client’s computers and to support computers in small offices.
The use case of NinjaOne is to remotely manage computers for clients. I'm a full-stack developer in virtual education.
I'm the admin for the solution, and I manage our clients. We have 18 to 25 clients inside Ninja and I use it to manage everything from scripting to maintenance tasks, remote sessions, and troubleshooting.
I work for a managed service provider, so we use NinjaOne to manage our client's windows, workstations, and servers. It's a hybrid solution where the portals are in the cloud, but the clients are on-prem devices. People in various user support and server administration roles use the product.
We use the solution as a remote monitoring and management tool, we use NijaOne for patch management, software deployment, and remotely deploying software to most of our devices. We use NinjaOne to patch, and run rollout patches, that's OS patching and also software patching. We also use NinjaOne for scripting in terms of managing resources on the device, for example, if we want to kill a process or we want to start a process, run an application, or install one.
NinjaRMM is used for remote monitoring and management.
We use it for monitoring and alerting related to our client's network infrastructure. It is a SaaS solution. We have its latest version. It is mostly cloud-based in terms of the interface. The agents get updated automatically.
We use it for managing servers and workstations across multiple locations. We are using its latest version.