Try our new research platform with insights from 80,000+ expert users

NinjaOne pros and cons

Vendor: NinjaOne

4.1 out of 5

24 reviews
95% willing to recommend

Pros & Cons summary

NinjaOne offers essential remote access for support and troubleshooting, complemented by valued patch management and third-party updates. The SLA system and comprehensive monitoring provide performance insights, while automation enhances deployment and script management. However, mobile usage costs are high, with limited control and integration issues, especially with Deep Instinct. The reporting module and ticketing system are cumbersome, impacting response times and user efficiency.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

NinjaOne offers robust remote access capabilities, essential for remote support and troubleshooting.

Patch management and third-party application updates are highly valued features.

The SLA system enables IT personnel to monitor performance and track SLA breaches efficiently.

Comprehensive monitoring tools provide insights into server and device performance.

NinjaOne's automation tools enhance deployment processes and improve script management.

CONS

Mobile usage in NinjaOne is costly and could be made cheaper.

There is a lack of integrations with third-party providers such as Deep Instinct.

More control from the mobile app is desired, specifically regarding performance values like disk activity.

NinjaOne's reporting module is cumbersome, rated poorly for effectiveness.

There are delays and inefficiencies with NinjaOne's ticketing system, leading to long response times.

NinjaOne Pros review quotes

KS

Kaivalyamurtidas-Sadhu

Administrator at BAPS Swaminarayan Sanstha

Feb 16, 2021

It just works as advertised and serves the purpose for which we got it.

Read full review

HH

Owner at Quantiv Networks

Apr 28, 2021

We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues.

Read full review

reviewer1768326

It specialist

Jan 25, 2022

The installation is easy, it only took two minutes.

Read full review

Free Report: NinjaOne Reviews and More

Learn what your peers think about NinjaOne. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

884,266 professionals have used our research since 2012.

Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently.

Read full review

BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

NinjaOne has a feature where we can create custom scripts that we can run on devices remotely.

Read full review

Service delivery manager at a tech services company with 1-10 employees

Dec 1, 2022

The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on.

Read full review

IT Manager at a transportation company with 51-200 employees

Dec 5, 2022

The most valuable feature we have found currently is probably patch management.

Read full review

Ramunas Tranavicius

IT Architect, IT Security Expert, Owner at avilura uab

Dec 5, 2022

NinjaOne's best feature is its monitoring.

Read full review

Senior Google Workspace Specialist at Lingows

Dec 7, 2022

The most important aspect of this tool is the security it provides our company.

Read full review

Steve Radabaugh

Full-stack Developer at a university with 201-500 employees

Mar 22, 2023

Good at managing updates and for remote support.

Read full review

Show 10 more reviews (out of 22)

NinjaOne Cons review quotes

KS

Kaivalyamurtidas-Sadhu

Administrator at BAPS Swaminarayan Sanstha

Feb 16, 2021

It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices.

Read full review

HH

Owner at Quantiv Networks

Apr 28, 2021

I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to.

Read full review

reviewer1768326

It specialist

Jan 25, 2022

The solution could improve by optimizing the internet connection being used.

Read full review

Free Report: NinjaOne Reviews and More

Learn what your peers think about NinjaOne. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

884,266 professionals have used our research since 2012.

Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

The remote connectivity could be better. It works most of the time, but sometimes, there are issues.

Read full review

BENDER BENEDICT

L3 Technical Support Engineer at SV Gaming Limited

Dec 2, 2022

The NinjaOne distribution server is highly dependent on an active directory.

Read full review

Service delivery manager at a tech services company with 1-10 employees

Dec 1, 2022

The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10.

Read full review

IT Manager at a transportation company with 51-200 employees

Dec 5, 2022

I would like to see more scripts for PowerShell commands.

Read full review

Ramunas Tranavicius

IT Architect, IT Security Expert, Owner at avilura uab

Dec 5, 2022

NinjaOne's dashboard could be easier to use.

Read full review

Senior Google Workspace Specialist at Lingows

Dec 7, 2022

I want NinjaOne to improve the reports.

Read full review

Steve Radabaugh

Full-stack Developer at a university with 201-500 employees

Mar 22, 2023

Lacks sufficient integrations with other PSAs.

Read full review

Show 10 more reviews (out of 22)

Related questions

20

When evaluating Remote Monitoring and Management Software, what aspect do you think is the most important to look for?

27

Looking for recommendations for a well-priced remote/access management system for video editing

38

Looking for SDK on Remote monitoring on Android devices

83

How does remote work influence DevOps?

15

Why is Remote Monitoring and Management (RMM) important for companies?