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Microsoft Intune pros and cons

Vendor: Microsoft

4.1 out of 5

304 reviews
94% willing to recommend

Pros & Cons summary

Microsoft Intune offers device management for Windows, macOS, iOS, Android, and Linux, leveraging the Microsoft ecosystem for seamless deployment and security compliance. It supports BYOD initiatives and reduces on-premise infrastructure needs. However, improvements are needed in reporting, stability, app deployment, and integration with non-Microsoft platforms. Users report inconsistency in technical support, impacting efficiency. Enhancing these areas could strengthen Intune's position in device management solutions.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Microsoft Intune's Autopilot feature simplifies the deployment and configuration of devices, saving significant time and improving efficiency.

Microsoft Intune offers comprehensive device management capabilities across multiple operating systems, including Windows, iOS, macOS, Android, and Linux.

Microsoft Intune effectively enhances security posture with features like remote wipe, conditional access, and detailed policy management.

Microsoft Intune integrates seamlessly with the Microsoft ecosystem, providing robust management capabilities with other Microsoft products.

Microsoft Intune is scalable, allowing organizations to expand its usage as needed, supporting a growing user base and varied devices.

CONS

Microsoft Intune lacks robust report generation and should provide more customization and granularity in its reporting capabilities.

There are significant challenges in application deployment, particularly concerning non-MSI and non-store apps, like EXEs, which often require additional tools, adding complexity to the process.

There are difficulties with policy implementation, and synchronization times are inconsistent, sometimes taking much longer than expected for policies to apply.

Microsoft Intune's capability to manage devices other than Windows is limited, needing improvement in handling Mac, Linux, and other non-Microsoft operating systems.

Technical support from Microsoft is not always satisfactory, with slow response times and inconsistent assistance when addressing issues.

Microsoft Intune Pros review quotes

IT Admin at a financial services firm with 10,001+ employees

Aug 9, 2024

Microsoft integrated BitLocker and Active Directory into Intune, simplifying management.

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RA

Consultant at a manufacturing company with 1,001-5,000 employees

Sep 5, 2024

What I like most about Intune is its seamless enrollment process, particularly the Autopilot method.

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TN

Tony Nascimento

Security and Infrastructure - IT Specialist at Proton Technologies

Jul 25, 2025

Since implementing this solution, our company has grown substantially, and our talent pool has significantly expanded.

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Microsoft Intune

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Director at Destino Infotech Pvt Ltd

Apr 18, 2024

One of the biggest advantages of Microsoft Intune is that it brings the management of Windows, macOS, iOS, Android, and even Linux under a single pane of glass.

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reviewer1420461

Associate Architect-Information Security at a tech services company with 51-200 employees

Sep 27, 2020

This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions.

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GF

ISMS Manager & Information Systems Security at Africa Finance Corporation

Jul 8, 2024

If I assess Intune's user experience, I would say it is perfect and simple.

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FA

Microsoft Support Engineer at Convergys Corporation

Jul 26, 2024

Intune significantly simplifies application deployment, mobile application management, and policy enforcement, such as restricting user access to specific applications, thereby enhancing overall environment security.

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MK

Director at Blueberry Media

Jul 17, 2024

It is very easy for me to configure all the things. Once I create policies and applications in Intune, it is very easy for us to enroll users.

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VP of IT Infrastructure at a financial services firm with 51-200 employees

Nov 28, 2023

The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision.

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Karthik Ekambaram

Director at Scybers

Sep 12, 2024

I am easily able to manage devices and assets, especially laptops and desktops.

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Show 10 more reviews (out of 292)

Microsoft Intune Cons review quotes

IT Admin at a financial services firm with 10,001+ employees

Aug 9, 2024

There's a significant discrepancy in Intune pricing between tenants.

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RA

Consultant at a manufacturing company with 1,001-5,000 employees

Sep 5, 2024

The worst aspect is the reporting.

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TN

Tony Nascimento

Security and Infrastructure - IT Specialist at Proton Technologies

Jul 25, 2025

What frustrates me the most is just waiting and tapping my fingers, uncertain about whether my changes will take effect.

Read full review

Microsoft Intune

Free Report: Microsoft Intune Reviews and More

Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.

872,846 professionals have used our research since 2012.

Director at Destino Infotech Pvt Ltd

Apr 18, 2024

A new Intune feature allows application packaging, but it incurs additional licensing costs for a significant number of applications.

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reviewer1420461

Associate Architect-Information Security at a tech services company with 51-200 employees

Sep 27, 2020

The reporting needs to be a bit more interactive.

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FA

Microsoft Support Engineer at Convergys Corporation

Jul 26, 2024

Since GMS is unavailable in China, we currently rely on device administrator enrollment for managing Android devices there.

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GF

ISMS Manager & Information Systems Security at Africa Finance Corporation

Jul 8, 2024

Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings.

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MK

Director at Blueberry Media

Jul 17, 2024

We are facing issues with Apple products. With macOS and iOS, there are some difficulties with the updates because we cannot get full control of Apple products. In the case of Windows, it is fine, but in the case of Apple, we have some difficulties. We cannot control everything through Intune.

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VP of IT Infrastructure at a financial services firm with 51-200 employees

Nov 28, 2023

The biggest problem we ever have is when something goes out of date after 30 days when nobody has logged into it. We do have a problem trying to get those back online. We've been working with Microsoft to resolve that problem, but that's been the only issue that we've had in the last few years.

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Karthik Ekambaram

Director at Scybers

Sep 12, 2024

Its integration with Mac and Linux devices can be better. They should provide more features similar to Windows. We should be able to manage policies within Linux and Mac machines. If we can have more granular controls for these two operating systems, it will be really helpful.

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Show 10 more reviews (out of 285)

Product Categories

Product Categories

Unified Endpoint Management (UEM)

Configuration Management

Enterprise Mobility Management (EMM)

Microsoft Security Suite

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Product Categories

Product Categories

Unified Endpoint Management (UEM)

Configuration Management

Enterprise Mobility Management (EMM)

Microsoft Security Suite

Popular Comparisons

Popular Comparisons

Microsoft Defender for Endpoint vs Microsoft Intune

Microsoft Defender for Office 365 vs Microsoft Intune

Microsoft Entra ID vs Microsoft Intune

Microsoft Sentinel vs Microsoft Intune

Microsoft Defender for Cloud vs Microsoft Intune

Microsoft Defender XDR vs Microsoft Intune

Microsoft Purview Data Governance vs Microsoft Intune

Azure Key Vault vs Microsoft Intune

Tanium vs Microsoft Intune

Microsoft Configuration Manager vs Microsoft Intune

Red Hat Ansible Automation Platform vs Microsoft Intune

Workspace ONE UEM vs Microsoft Intune

Azure Front Door vs Microsoft Intune

Microsoft Remote Desktop Services vs Microsoft Intune

Azure Firewall vs Microsoft Intune

See all alternatives

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