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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Microsoft Intune provides cost-effectiveness and a high return on investment due to the time saved for support teams and integration with Microsoft 365, making it ideal for enterprises using the Microsoft ecosystem.
It offers excellent integration with other Microsoft technologies, enabling organizations to manage devices remotely without the need for a physical infrastructure.
Autopilot features in Microsoft Intune streamline deployment processes, providing a zero-touch enrollment experience that significantly reduces setup times for new devices.
The policy enforcement and conditional access capabilities in Microsoft Intune offer robust data protection and control, ensuring secure management of both company-owned and personal devices enrolled in BYOD programs.
Scalability and cloud-based management features ensure Microsoft Intune accommodates organizational growth and offers remote access capabilities to manage a diverse range of devices effectively.

CONS

Microsoft Intune struggles with report generation, making it difficult to efficiently analyze deployment and compliance data.
There are challenges with seamless remote assistance and control, limiting effective troubleshooting on managed devices.
The integration of third-party applications and devices could be improved, especially for non-Microsoft platforms like macOS and iOS.
Technical support is not consistently reliable, with delays in response times and issues in providing satisfactory resolutions.
Microsoft Intune can be complex for administrators to configure and deploy, often requiring specialized knowledge and experience.
 

Microsoft Intune Pros review quotes

it_user507216 - PeerSpot reviewer
Infrastructure Architect at a tech services company with 5,001-10,000 employees
Nov 28, 2017
The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity.
it_user452988 - PeerSpot reviewer
Deputy Manager of Information Technology at a non-tech company with 10,001+ employees
Jul 5, 2017
If they have Office 365 or Azure, Intune is by far the best choice.
it_user800550 - PeerSpot reviewer
IT Manager, Applications at a pharma/biotech company with 1,001-5,000 employees
Jan 11, 2018
Conditional access has helped us tailor and enforce our security policies in the mobile space.
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,510 professionals have used our research since 2012.
it_user824028 - PeerSpot reviewer
Mobile Devices Administrator at NBB
Feb 21, 2018
It has improve our organization through the remote management of non-domain joined devices.
it_user824247 - PeerSpot reviewer
System Consultant with 51-200 employees
Feb 21, 2018
We are able to deliver applications fast to our mobile workloads so that users can make use of it instantly.
JB
Systems Consultant at a tech services company with 51-200 employees
Jun 19, 2018
Conditional access helps me control uncontrolled access.
it_user917223 - PeerSpot reviewer
Cloud Solution Specialist at a tech vendor with 501-1,000 employees
Aug 22, 2018
...Intune itself integrates with that entire Microsoft ecosystem. As an individual product itself, it's okay. It holds up. But when you start saying "I've bought this as part of a wider solution, as a company we are going Microsoft throughout," then it makes more sense to have Microsoft Intune... so you have that single dashboard.
AN
Head of Technology at a tech services company with 10,001+ employees
Sep 25, 2018
It is a helpful tool to manage BYOD policies.
it_user816000 - PeerSpot reviewer
Practice Head - Enterprise Mobility, Technology Shared Services at a comms service provider with 10,001+ employees
Sep 25, 2018
In terms of technical support, you will get an immediate response.
it_user921111 - PeerSpot reviewer
Senior Technical Engineer at a tech services company with 1,001-5,000 employees
Oct 21, 2018
It is a very helpful solution.
 

Microsoft Intune Cons review quotes

it_user507216 - PeerSpot reviewer
Infrastructure Architect at a tech services company with 5,001-10,000 employees
Nov 28, 2017
Additional application deployment options e.g. MSI deployment with more complex parameters or additional side-by-side files, and non-MSI deployment options.
it_user452988 - PeerSpot reviewer
Deputy Manager of Information Technology at a non-tech company with 10,001+ employees
Jul 5, 2017
Intune has no remote control function for mobile phones to solve issues remotely for users.
it_user800550 - PeerSpot reviewer
IT Manager, Applications at a pharma/biotech company with 1,001-5,000 employees
Jan 11, 2018
Intune lags all of its competitors in terms of report generation.
Learn what your peers think about Microsoft Intune. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,510 professionals have used our research since 2012.
it_user824028 - PeerSpot reviewer
Mobile Devices Administrator at NBB
Feb 21, 2018
It needs certificate provisioning for S/MIME purposes.
it_user824247 - PeerSpot reviewer
System Consultant with 51-200 employees
Feb 21, 2018
Management of Linux devices from Microsoft Intune would be great. Then we can manage any device and not only Windows and Apple.
JB
Systems Consultant at a tech services company with 51-200 employees
Jun 19, 2018
It needs incorporation of Knox, ZeroTouch, etc.
it_user917223 - PeerSpot reviewer
Cloud Solution Specialist at a tech vendor with 501-1,000 employees
Aug 22, 2018
I would like to see micro VPN. I like the way that some of the other providers have done something similar where, as you open that app on an end-point device, it creates a micro VPN straight into your device, which is quite a nice little feature. Also, Microsoft Intune relies heavily on its fellow products in the suite. It would be nice if Microsoft Intune could stand on its own two feet.
AN
Head of Technology at a tech services company with 10,001+ employees
Sep 25, 2018
There are a few security features that are not available in Microsoft Intune, when compared to other products.
it_user816000 - PeerSpot reviewer
Practice Head - Enterprise Mobility, Technology Shared Services at a comms service provider with 10,001+ employees
Sep 25, 2018
There are a couple of issues with stability.
it_user921111 - PeerSpot reviewer
Senior Technical Engineer at a tech services company with 1,001-5,000 employees
Oct 21, 2018
I think that there is room for improvement with the reporting. If this is done, it will be a better product.