Microsoft Intune pros and cons

This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions.

Maturity makes it a stable product.

We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera

For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic.

Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly.

Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great.

I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management.

We already use a lot of Microsoft products in our company, and therefore, it made sense to also use this product.

If you need only to load a specific profile and you don't have deep security functionalities, et cetera, Intune is very nice and good.

The most important thing for me is the autopilot feature.

It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect.

The reporting needs to be a bit more interactive.

In the past, I raised some tickets for the enhancement feature, which was missing in Intune.

Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view.

It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution.

There needs to be more support for Mac operating systems.

There's quite a lot of development that they can do within their Intune dashboard. I think there are too many lines hyperlinked to move you around. Others, in contrast, give you a simple dashboard and an intuitive administrative walkthrough.

There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations.

They need to integrate more with security options.

I would like to see the ability to deploy custom packages as a Windows 64-bit package, as opposed to the Windows 32-bit, which is the only one available now.

Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune.