Microsoft Intune pros and cons

We are using the mobile feature, and we are also using MDM to lock the devices, to push restrictions, et cetera

There is a single pane of glass for user access and a single sign-on facility for the user. If you have already logged in to Microsoft Azure or on-premises, you can redirect directly to Microsoft Endpoint Manager, monitor all your security threats, and analyze the data associated with the application in a single, unified way.

It's easy to manage.

For Windows services, there are multiple options within Intune to modernize it to be more internet-facing and dynamic.

Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly.

Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great.

We already use a lot of Microsoft products in our company, and therefore, it made sense to also use this product.

If you need only to load a specific profile and you don't have deep security functionalities, et cetera, Intune is very nice and good.

It allows our clients to have the confidence to centrally manage policies for security. It helps them in securing the organization from a technology aspect.

Intune's feature that I have found most valuable is its auto-pilot feature.

In the past, I raised some tickets for the enhancement feature, which was missing in Intune.

The mobile and tablet-based versions need improvement because they are not completely user-friendly, compared to the web version. Also, data synchronization with our existing asset manager, the synchronization between multiple assets and multiple devices, takes a lot of time due to the security scanning. It should be reduced.

From a new user's perspective, it may be a little overwhelming because there are quite a few things to look at in the console, however, once you are sort of acclimated and are familiar with your core functions, it's fairly simple and straightforward.

Regarding mobile devices, Intune is good, but there are other services that I would say are ahead of Intune from an administration and reporting point of view.

It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution.

There needs to be more support for Mac operating systems.

There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations.

They need to integrate more with security options.

Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune.

In terms of what can be improved, I am looking for better enhancements regarding Apple management, not only on the mobile device, but also on the laptop.