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Microsoft Remote Desktop Services vs Splashtop Remote Support comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
1st
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
304
Ranking in other categories
Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Microsoft Remote Desktop Se...
Ranking in Remote Access
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
80
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (5th)
Splashtop Remote Support
Ranking in Remote Access
15th
Average Rating
8.6
Reviews Sentiment
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.6%, down from 9.7% compared to the previous year. The mindshare of Microsoft Remote Desktop Services is 9.4%, down from 13.1% compared to the previous year. The mindshare of Splashtop Remote Support is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Market Share Distribution
ProductMarket Share (%)
Microsoft Intune9.6%
Microsoft Remote Desktop Services9.4%
Splashtop Remote Support2.0%
Other79.0%
Remote Access
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Terje Romen - PeerSpot reviewer
Accessing the same desktop experience from anywhere but user template creation needs improvement
Mostly we are quite happy with it. However, some of us want a more powerful desktop. When not present, we use a remote tool called Splashtop, which is a good solution for some users. We have about ten licenses for those who need a powerful workstation at the office. We have not used many different tools. We are never in contact with Microsoft. These are quite basic configurations, to be honest. It's not complicated. AI is coming to or is already in some applications we are using. Not system-wise, however, it might be good. I'd rate the solution seven out of ten. It's quite good, yet certainly not perfect.
David Fitzerman - PeerSpot reviewer
Able to boot into safe mode or standard mode remotely and reliable performance
I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Configuration profiles, remediation, scripts, and auto-pilot features are very good."
"The overall user experience is quite nice. I have no complaints from end users regarding their devices enrolled in Intune."
"Microsoft Intune is far more efficient and faster than MECM."
"The stability of Microsoft Intune is good."
"We have found the solution is capable of scaling."
"Microsoft Intune brings all our endpoint and security management tools into one place, acting as a comprehensive solution where we can manage numerous devices and configuration profiles, and block specific URLs, among many other capabilities."
"It helps us manage user certificates."
"For our office workers who are not based in Norway, when we order the PC, we can do some of the settings for them. These are standardized settings. We can set them up exactly as they are in Norway so that they're the same."
"Microsoft is very reasonable in its approach to cost."
"The most valuable features of the solution are ease of use and the simple environment."
"We use it to connect to the legacy system."
"The performance meets our requirements and the stability is good."
"The most valuable part of RDS is that it allows you to work from any location and check the server through a VPN connection."
"I would recommend Microsoft Remote Desktop Services, especially for general support."
"The product saves time."
"In terms of the valuable features, I like the profile, the new version is really good."
"The solution is very fast."
"The file transfers work well, the remote support and hosted solution work well."
"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."
"The tool's most valuable features are pricing and easy management."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The initial setup is simple."
 

Cons

"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."
"I would like to see better integration with Microsoft."
"Intune should improve the management of non-Microsoft devices. It would be better to manage Mac, Android, and other non-Microsoft operating system devices within the same Intune interface."
"The difficulty of the the roll out is surprisingly difficult considering this product is supposed to be an integrated part of the 365 suite."
"Intune is not the most user-friendly mobile device management platform available."
"The solution needs to improve reporting. Sometimes, it shows double or triple entries of the same thing, which affects the count's accuracy. Also, some applications onboarded in Microsoft Intune do not get updated. When we look for solutions online, there is often no clear answer."
"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."
"There is room for improvement in integrating additional features such as Purview and SharePoint activities into Intune."
"Sometimes the server stops working, and we don’t know why. Occasionally we’ll get a message to the effect of "There is no remote license.""
"We had some instability during the implementation process. This has since been resolved."
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"The solution is unsuitable for direct external internet connections. You must set up a VPN and password handling to use it."
"Microsoft Remote Desktop Services could improve by allowing the sharing of the office application. For example, the ability to replace a PC when something is wrong."
"We are searching for a product with better remote access and remote sessions."
"There have been some network issues in the solution. So, when we used to connect it, the solution suddenly got disconnected. So the network part needs to be improved."
"Sometimes, the updates break the system."
"Splashtop Remote Support needs to improve customization."
"The solution should add more options and tools for shortcuts, administration, etc."
"The solution should be able to make an inventory of computers automatically."
"The integration features could be better."
"The phone's a little tricky to work with due to the small screen."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
 

Pricing and Cost Advice

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"I don't have any problem as far as cost is concerned. It is bundled with our license."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."
"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."
"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."
"In terms of the product price and licensing costs, my company finds the product to be reasonably priced."
"I am satisfied with the pricing."
"The solution has a perpetual license and it is purchased upfront."
"The solution is expensive. My company pays toward the monthly licensing costs of the solution...The additional cost, apart from the solution's licensing cost, is related to the technical support a user wants."
"The solution is overly expensive."
"It will probably cost about $500 USD to get the resources set up in the cloud."
"We do not have to pay for the product."
"Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
"The pricing could always be improved."
"I recall that you don't need to pay for Microsoft Remote Desktop Services because that's included in Windows."
"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
"The licensing fees are less than $400 per year."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
9%
Government
8%
Computer Software Company
12%
Manufacturing Company
10%
Government
9%
Comms Service Provider
7%
Comms Service Provider
13%
Retailer
12%
Computer Software Company
11%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise16
Large Enterprise30
No data available
 

Questions from the Community

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What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for Microsoft Remote Desktop Services?
In limited use cases, Microsoft Remote Desktop Services is free as it is defaulted by any Microsoft license. The paid...
What needs improvement with Microsoft Remote Desktop Services?
The only problem I see is that when I am connected, there is a certain lag because of the network.
What do you like most about Splashtop Remote Support?
The tool's most valuable features are pricing and easy management.
What needs improvement with Splashtop Remote Support?
The phone's a little tricky to work with due to the small screen.
What is your primary use case for Splashtop Remote Support?
We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Remote Desktop Services
No data available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bank Alfalah Ltd.
Toyota, AT&T, Isuzu, Goodwill
Find out what your peers are saying about Microsoft Remote Desktop Services vs. Splashtop Remote Support and other solutions. Updated: September 2025.
869,952 professionals have used our research since 2012.