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Microsoft Remote Desktop Services vs Splashtop Remote Support comparison

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Buyer's Guide
Microsoft Remote Desktop Services vs. Splashtop Remote Support
July 2022
Find out what your peers are saying about Microsoft Remote Desktop Services vs. Splashtop Remote Support and other solutions. Updated: July 2022.
622,063 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises.""The solution has very smooth connectivity and is very user friendly.""The most valuable feature is the ease of use.""The solution is scalable.""The most valuable feature is performance.""The performance is one of the main features of this solution.""We have scaled the solution and find this easy to do.""The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."

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"The ability to use mobile devices is helpful because we can support our clients from anywhere.""The initial setup is simple."

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Cons
"I would like to be able to leverage it on other operating systems.""The training profiles could be better.""The user interface needs improvement.""We'd like, in the future, if it would work with Linux or Unix-based operating systems or even Mac.""In a future release, they could improve by providing more advanced technology and better buffering for if the connection is degraded or lost.""I would like to see a web-based interface, instead of client installation to refresh the UI through HTML.""Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions.""The solution should have better security."

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"The integration features could be better.""The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

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Pricing and Cost Advice
  • "Although not an expensive product, pricing is always something that can be improved."
  • "It's not an expensive solution."
  • "It's not an expensive product."
  • "Its licensing is on a yearly basis. We're on the educational or academic license, and our terms are good. We're very happy with the pricing."
  • "The pricing could always be improved."
  • "The solution is overly expensive."
  • "The solution comes free with Microsoft Windows."
  • "The price of Microsoft Remote Desktop Services is reasonable."
  • More Microsoft Remote Desktop Services Pricing and Cost Advice →

  • "The licensing fees are less than $400 per year."
  • "The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."
  • More Splashtop Remote Support Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable feature of Microsoft Remote Desktop Services is the ability to remote into a system that is not on-premises.
    Top Answer:Microsoft Remote Desktop Services comes free as part of Microsoft Windows.
    Top Answer:Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it.
    Top Answer:The ability to use mobile devices is helpful because we can support our clients from anywhere.
    Top Answer:The packages that Splashtop has, tend to be a little bit confusing and should be simplified. They have 12 packages and by comparison, TeamViewer only has three packages available. The differences… more »
    Top Answer:We primarily use this product for providing remote support. It ties into our ticketing system. For the most part, we deal with end-users. It could be anywhere from C-level executives to somebody on… more »
    Ranking
    3rd
    out of 34 in Remote Access
    Views
    20,376
    Comparisons
    17,485
    Reviews
    24
    Average Words per Review
    329
    Rating
    8.1
    16th
    out of 34 in Remote Access
    Views
    1,102
    Comparisons
    942
    Reviews
    2
    Average Words per Review
    637
    Rating
    8.5
    Comparisons
    Also Known As
    Remote Desktop Services, MS Remote Desktop Services
    Learn More
    Overview
    Remote Desktop Services is a server role in Windows Server that provides technologies that enable users to access session-based desktops, virtual machine-based desktops, or applications in the data center from both within a corporate network and from the Internet. Remote Desktop Services enables a rich-fidelity desktop or application experience, and helps to securely connect remote users from managed or unmanaged devices.

    Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

    Offer
    Learn more about Microsoft Remote Desktop Services
    Learn more about Splashtop Remote Support
    Sample Customers
    Bank Alfalah Ltd.
    Toyota, AT&T, Isuzu, Goodwill
    Top Industries
    REVIEWERS
    Financial Services Firm20%
    Manufacturing Company16%
    Healthcare Company8%
    Government8%
    VISITORS READING REVIEWS
    Comms Service Provider23%
    Computer Software Company18%
    Government9%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider18%
    Educational Organization9%
    Government5%
    Company Size
    REVIEWERS
    Small Business38%
    Midsize Enterprise22%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise19%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business34%
    Midsize Enterprise19%
    Large Enterprise47%
    Buyer's Guide
    Microsoft Remote Desktop Services vs. Splashtop Remote Support
    July 2022
    Find out what your peers are saying about Microsoft Remote Desktop Services vs. Splashtop Remote Support and other solutions. Updated: July 2022.
    622,063 professionals have used our research since 2012.

    Microsoft Remote Desktop Services is ranked 3rd in Remote Access with 26 reviews while Splashtop Remote Support is ranked 16th in Remote Access with 2 reviews. Microsoft Remote Desktop Services is rated 8.2, while Splashtop Remote Support is rated 8.6. The top reviewer of Microsoft Remote Desktop Services writes "Light, built into the operating system, and requires no implementation". On the other hand, the top reviewer of Splashtop Remote Support writes "A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices". Microsoft Remote Desktop Services is most compared with TeamViewer, Parallels Access, VMware Horizon, VMware Horizon View and OpenText Exceed TurboX (ETX), whereas Splashtop Remote Support is most compared with Parallels Access, TeamViewer, Citrix Virtual Apps and Desktops, VNC Connect and BeyondTrust Remote Support. See our Microsoft Remote Desktop Services vs. Splashtop Remote Support report.

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    We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.