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Splashtop Remote Support OverviewUNIXBusinessApplication

Splashtop Remote Support is #14 ranked solution in top Remote Access tools. PeerSpot users give Splashtop Remote Support an average rating of 8.0 out of 10. Splashtop Remote Support is most commonly compared to Microsoft Remote Desktop Services: Splashtop Remote Support vs Microsoft Remote Desktop Services. Splashtop Remote Support is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.
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What is Splashtop Remote Support?

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop Remote Support Customers

Toyota, AT&T, Isuzu, Goodwill

Splashtop Remote Support Video

Splashtop Remote Support Pricing Advice

What users are saying about Splashtop Remote Support pricing:
"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

Splashtop Remote Support Reviews

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Clerk at a insurance company with 51-200 employees
Real User
Top 20
Scalable and stable with an easy initial setup and valuable SOS Support
Pros and Cons
  • "The initial setup is simple."
  • "The integration features could be better."

What is our primary use case?

We use the latest update.

As our staff works from home nowadays, we make remote use of the solution in respect of  the local desktop at our premises. We also employ it for providing remote support. 

What is most valuable?

The SOS Support is a most valuable feature. We have remote access from our phone. There is no need to install the software and we can do it on the cloud. As the software still supports our main purpose, we do not have much issue with it at present. 

The user interface and configuration are easy and user friendly. 

What needs improvement?

The price of the solution is middling. 

The integration features could be better. Going forward, the appearance or way to remote or add security could stand improvement. 

For how long have I used the solution?

We have been using Splashtop Remote Support since March.

Buyer's Guide
Remote Access
September 2022
Find out what your peers are saying about Splashtop, Parallels, Microsoft and others in Remote Access. Updated: September 2022.
632,779 professionals have used our research since 2012.

What do I think about the stability of the solution?

I have no issues with the stability of the solution at present. 

What do I think about the scalability of the solution?

The scalability is fine. I have no issues with it. 

How are customer service and support?

We consider the SOS support to be of great value. 

We have not really been in contact with technical support. Not much has changed on our end. We just carry on with the product. We really only made use of technical support during the initial setup. 

Which solution did I use previously and why did I switch?

Prior to using the solution, we used TeamViewer. This latter offered us use of TeamViewer Tensor, although the price of this solution is greater than that of Splashtop Remote Support, which is in the purview of management. 

How was the initial setup?

The initial setup is simple.

What about the implementation team?

We handled the initial setup on our own. 

The solution does not require maintenance, just regular updates. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer. 

What other advice do I have?

When it comes to the use of remote apps, there are only around 10 users making use of the solution in our company. 

I would recommend the solution to others who are looking for remote accesss, similar to that our company. 

I rate Splashtop Remote Support as an eight out of ten. 

Which deployment model are you using for this solution?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: September 2022
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Buyer's Guide
Download our free Remote Access Report and find out what your peers are saying about Splashtop, Parallels, Microsoft, and more!