We performed a comparison between New Relic and WhatsUp Gold based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers more in-depth application information, reliable monitoring, scalability, accurate alert mechanisms, and user behavior and experience monitoring. While WhatsUp Gold is cost-effective and offers real-time and accurate network monitoring, it lacks important features such as user behavior and experience monitoring, log management, and code detection and resolution. New Relic's technical support and customer service are satisfactory, and the initial setup process is simple.
"We can manage the entire system across the network and troubleshoot the pain points."
"It is stable and scalable."
"Working with the solution is very easy. It's user-friendly."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The VPN is one of the solution's most valuable features for us."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."
"The product is reasonably priced."
"The documentation is very good."
"The threshold alerting is the most valuable feature."
"The most valuable feature of WhatsUp Gold is NetFlow and the virtualized maps."
"We no longer have to manually search for problems because we are alerted when something in the network goes down."
"It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature."
"The most valuable feature is the monitoring of resources."
"The Wi-Fi side needs improvement."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The solution must provide better support for Azure Web Apps service."
"It would help customers if there were an on-premises version available."
"The connectivity between legacy and newer cloud applications is not great."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"In the next release, I'd like to see a better pricing structure."
"I would like an infrastructure network that provides real-time views, showing the issues."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."
"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."
"The point system is not clear and clarity around this would improve our understanding of the system."
"The technical support does not bother to respond."
"We can never achieve or get a good picture of the network topology."
"The product is old and not updated."
"Importing the maps and being able to customize them could be easier."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while WhatsUp Gold is ranked 31st in Application Performance Monitoring (APM) and Observability with 22 reviews. New Relic is rated 8.6, while WhatsUp Gold is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of WhatsUp Gold writes "If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas WhatsUp Gold is most compared with Grafana, SolarWinds NPM, Zabbix, PRTG Network Monitor and Nagios XI. See our New Relic vs. WhatsUp Gold report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
