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New Relic vs WhatsUp Gold comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Ranking in Network Monitoring Software
12th
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
WhatsUp Gold
Ranking in Application Performance Monitoring (APM) and Observability
25th
Ranking in Network Monitoring Software
28th
Ranking in IT Infrastructure Monitoring
29th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
24
Ranking in other categories
Server Monitoring (15th)
 

Mindshare comparison

As of July 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 6.1%, down from 9.4% compared to the previous year. The mindshare of WhatsUp Gold is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
Tom Condo - PeerSpot reviewer
If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue
When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The most valuable feature is application monitoring."
"You don't have to go through a list of 500 servers."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"They have baseline level alerting."
"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."
"WhatsUp Gold is very easy to deploy."
"This is a good, stable network monitoring solution for devices."
"The most important features of WhatsUp Gold are the server health and uptime it provides. Additionally, WhatsUp Gold is a Windows-based solution which is a benefit."
"The documentation is very good."
"NetFlow monitoring, real-time monitoring, and surveys have been the most valuable features for our business."
"The most valuable feature is the auto-discovery function."
"I use it on premises to monitor my network database. We monitor the link up/down and use the SNMP traps as well."
 

Cons

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"The solution needs to have staging."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"I haven't come across any features that are lacking."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"New Relic needs to improve is the user data schema."
"I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring."
"The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be."
"The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions."
"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
"The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product."
"The technical support does not bother to respond."
"I might like to see a better interface in the future."
 

Pricing and Cost Advice

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
"It would be nice if we could buy it annually instead of monthly."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"Comparatively, the pricing is expensive."
"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."
"I loved this product, but we can no longer afford it, so we dropped it."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The tool's price is reasonable. WhatsUp Gold is cheaper than SolarWinds."
"This is a well priced solution."
"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."
"I'm not sure, but it's expensive. We don't pay any additional fees."
"The most valuable feature is the cost compared to other solutions."
"The pricing can be on the expensive side when considering competing products."
"The price of WhatsUp Gold is good."
"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."
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Top Industries

By visitors reading reviews
Educational Organization
29%
Computer Software Company
11%
Financial Services Firm
10%
Manufacturing Company
6%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
11%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...
What do you like most about WhatsUp Gold?
The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...
What is your experience regarding pricing and costs for WhatsUp Gold?
Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...
What needs improvement with WhatsUp Gold?
Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof
Find out what your peers are saying about New Relic vs. WhatsUp Gold and other solutions. Updated: May 2025.
859,579 professionals have used our research since 2012.