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WhatsUp Gold pros and cons

Vendor: Progress Software

3.9 out of 5

25 reviews
85% willing to recommend

Pros & Cons summary

WhatsUp Gold offers threshold alerting, automatic monitoring, and real-time NetFlow monitoring, providing businesses with valuable benefits. The auto-discovery function and interactive mapping enhance usability and network visibility. Despite its strengths, enhancements in application monitoring and better integration with network devices are needed. Pricing concerns and technical support issues are noted, along with a demand for direct SMS features. Users also suggest licensing model improvements for better affordability.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Threshold alerting is highly valued for its ability to notify users when issues arise in the network.

WhatsUp Gold provides effective monitoring of network devices and servers, utilizing features such as NetFlow and virtualized maps.

The automatic discovery and scanning capabilities help identify rogue devices and offer comprehensive visibility of the network.

WhatsUp Gold is praised for its ease of installation and deployment, with good documentation supporting the process.

Interactive mapping, including automatic topology generation and integration with virtualization and wireless, enhances network issue identification and analysis.

CONS

There is a need for enhancements in the application monitoring as competitors offer better functionality.

Pricing is considered too high relative to the number of devices being used, and the pricing model is not linear.

Better integration with switches to automatically generate a network map and monitor traffic is desired.

There is a need for full integration with Active Directory to track user activity effectively.

Users would like WhatsUp Gold to integrate with WhatsApp for SMS without relying on third-party servers.

WhatsUp Gold Pros review quotes

EW

IKT Konsulent at a government with 5,001-10,000 employees

Jun 23, 2019

The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface.

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Supervisor Information Services Operations at Seminole County Public Schools

Apr 1, 2024

The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is.

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Network Engineer at a government with 1,001-5,000 employees

Jun 11, 2019

It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature.

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Free Report: WhatsUp Gold Reviews and More

Learn what your peers think about WhatsUp Gold. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

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AS

Senior Cyber Security Architect at Central Bottling Company group ltd

Aug 19, 2024

The tool's most valuable feature is the visibility it offers of everything in the network and infrastructure.

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reviewer1409016

IT Senior Systems Administrator at a tech consulting company with 501-1,000 employees

Sep 10, 2020

It handles the basics of monitoring.

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Pre-Sales / Technical Account Manager at a tech services company with 1-10 employees

Jun 13, 2019

We no longer have to manually search for problems because we are alerted when something in the network goes down.

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Network Engineer at a government with 1,001-5,000 employees

Dec 16, 2019

The documentation is very good.

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AA

IT Manager at SABA Bank

Sep 10, 2019

This is a good, stable network monitoring solution for devices.

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EC

Technical Manager at Systex Software

Aug 22, 2025

The best feature of WhatsUp Gold is the automatic generation of topology and its integration with virtualization and wireless.

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reviewer2596875

Technical Manager at a consumer goods company with 1-10 employees

Nov 25, 2024

The most valuable feature is the auto-discovery function.

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WhatsUp Gold Cons review quotes

EW

IKT Konsulent at a government with 5,001-10,000 employees

Jun 23, 2019

One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in.

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Supervisor Information Services Operations at Seminole County Public Schools

Apr 1, 2024

Importing the maps and being able to customize them could be easier.

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Network Engineer at a government with 1,001-5,000 employees

Jun 11, 2019

Pricing is too high relative to how many devices we use. The price list is not linear to number of devices.

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Free Report: WhatsUp Gold Reviews and More

Learn what your peers think about WhatsUp Gold. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.

867,497 professionals have used our research since 2012.

AS

Senior Cyber Security Architect at Central Bottling Company group ltd

Aug 19, 2024

The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed.

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reviewer1409016

IT Senior Systems Administrator at a tech consulting company with 501-1,000 employees

Sep 10, 2020

The product is old and not updated.

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Pre-Sales / Technical Account Manager at a tech services company with 1-10 employees

Jun 13, 2019

The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product.

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Network Engineer at a government with 1,001-5,000 employees

Dec 16, 2019

The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be.

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AA

IT Manager at SABA Bank

Sep 10, 2019

Adding on services increases the cost and on the version we have there is no option for ATM monitoring.

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EC

Technical Manager at Systex Software

Aug 22, 2025

Setting up WhatsUp Gold is complicated and not easy because it requires managing SNMP and many complex settings in the devices it's monitoring, and fine-tuning it to fit our needs is also not very easy.

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reviewer2596875

Technical Manager at a consumer goods company with 1-10 employees

Nov 25, 2024

Improvements are needed in integration, especially for WhatsApp call and messages.

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Show 10 more reviews (out of 23)

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