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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

WhatsUp Gold provides valuable threshold alerting and automatic monitoring features, enabling quick detection of network issues.
Topology discovery and auto-discovery functions are highly valued for their ability to find devices and identify rogue elements.
NetFlow monitoring and virtualized maps offer essential insights into server health and network infrastructure.
WhatsUp Gold is praised for easy installation, configuration, and comprehensive documentation.
The interactive mapping interface allows detailed investigation of network topology and issues.

CONS

Pricing is seen as too high relative to the number of devices, with complaints about the pricing model not being linear.
End-to-end monitoring from a user perspective is missing, with current monitoring perceived as only inside-out.
Integration needs improvement, particularly with switches and active directory for better network visibility.
Users want SMS functionality directly within WhatsUp Gold without third-party servers.
Customer support and regional product team assistance are considered lacking.
 

WhatsUp Gold Pros review quotes

EW
Jun 23, 2019
The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface.
Tom Condo - PeerSpot reviewer
Apr 1, 2024
The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is.
reviewer775476 - PeerSpot reviewer
Jun 11, 2019
It is easy to access and discover devices, as well as monitor them automatically. The topology discover is also a useful feature.
Learn what your peers think about WhatsUp Gold. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
817,234 professionals have used our research since 2012.
AS
Aug 19, 2024
The tool's most valuable feature is the visibility it offers of everything in the network and infrastructure.
reviewer1409016 - PeerSpot reviewer
Sep 10, 2020
It handles the basics of monitoring.
WhatsUp677 - PeerSpot reviewer
Jun 13, 2019
We no longer have to manually search for problems because we are alerted when something in the network goes down.
reviewer775476 - PeerSpot reviewer
Dec 16, 2019
The documentation is very good.
AA
Sep 10, 2019
This is a good, stable network monitoring solution for devices.
reviewer2596875 - PeerSpot reviewer
Nov 25, 2024
The most valuable feature is the auto-discovery function.
YI
Feb 24, 2021
The user interface is good enough.
 

WhatsUp Gold Cons review quotes

EW
Jun 23, 2019
One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in.
Tom Condo - PeerSpot reviewer
Apr 1, 2024
Importing the maps and being able to customize them could be easier.
reviewer775476 - PeerSpot reviewer
Jun 11, 2019
Pricing is too high relative to how many devices we use. The price list is not linear to number of devices.
Learn what your peers think about WhatsUp Gold. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
817,234 professionals have used our research since 2012.
AS
Aug 19, 2024
The tool should focus on increasing its market share, as it is the only area of concern where improvements are needed.
reviewer1409016 - PeerSpot reviewer
Sep 10, 2020
The product is old and not updated.
WhatsUp677 - PeerSpot reviewer
Jun 13, 2019
The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product.
reviewer775476 - PeerSpot reviewer
Dec 16, 2019
The licensing model could be improved. Right now, the levels are too far apart. This causes the solution to be more expensive than it needs to be.
AA
Sep 10, 2019
Adding on services increases the cost and on the version we have there is no option for ATM monitoring.
reviewer2596875 - PeerSpot reviewer
Nov 25, 2024
Improvements are needed in integration, especially for WhatsApp call and messages.
YI
Feb 24, 2021
We can never achieve or get a good picture of the network topology.