LogPoint and ServiceNow Security Operations compete in the security management software category. LogPoint appears to have the upper hand in terms of cost and simplicity, while ServiceNow stands out with its integration capabilities.
Features: LogPoint is recognized for its effective log management and AI-driven analytics. It offers a user-friendly experience, a fast setup process, and an integrated SIEM and SOAR platform. Its robust dashboards and advanced search capabilities are also notable. In contrast, ServiceNow Security Operations excels in seamless integrations and strong case management features. It provides a powerful vulnerability response system and combines security operations with IT Service Management for a comprehensive approach.
Room for Improvement: LogPoint faces challenges with complex log collection and parsing, with users seeking more automation and better integration features. There's also a need for user interface enhancements and improved documentation. ServiceNow Security Operations is criticized for its complex initial setup and limited third-party integrations. Users also desire better understanding of its extensive capabilities.
Ease of Deployment and Customer Service: LogPoint is primarily deployed on-premises with limited cloud options, which contrasts with ServiceNow's extensive cloud and hybrid deployment capabilities. Both companies have customer service challenges. LogPoint's support is responsive but occasionally slow, while ServiceNow's technical support is well-regarded, though hampered by language barriers.
Pricing and ROI: LogPoint is favored for its cost-effective pricing model, offering budget predictability with fixed costs. It tends to be less expensive than competitors, promising good ROI through cost savings and reliability. ServiceNow Security Operations, though more expensive, offers comprehensive features justifying its cost. It provides significant value through its extensive integrations and feature set, presenting potential ROI through efficiency gains.
Logpoint is a cutting-edge security information and event management (SIEM) solution that is designed to be intuitive and flexible enough to be used by an array of different businesses. It is capable of expanding according to its users' needs.
Benefits of Logpoint
Some of the benefits of using Logpoint include:
Reviews from Real Users
Logpoint is a security and management solution that stands out among its competitors for a number of reasons. Two major ones are its data gathering and artificial intelligence (AI) capabilities. Logpoint enables users to not only gather the data, but also to maximize both the amount of data that can be gathered and its usefulness. It removes many of the challenges that users may face in data collection. The solution allows users to set rules for collection and then it pulls information from sources that meet the rules that have been set. This data is then broken into manageable segments and ordered. Users can then analyze these ordered segments with ease. Additionally, LogPoint utilizes both machine learning and AI technology. Users gain the ability to protect themselves from and if necessary resolve emerging threats as soon as they arise. The AI sets security parameters for a user’s system. These act as a baseline that are triggered and notify the user if anything deviates from the rules that it set up.
The chief infrastructure & security officer at a financial services firm writes, “It is a very comprehensive solution for gathering data. It has got a lot of capabilities for collecting logs from different systems. Logs are notoriously difficult to collect because they come in all formats. Logpoint has a very sophisticated mechanism for you to be able to connect to or listen to a system, get the data, and parse it. Logs come in text formats that are not easily parsed because all logs are not the same, but with Logpoint, you can define a policy for collecting the data. You can create a parser very quickly to get the logs into a structured mechanism so that you can analyze them.”
A. Secca., a Cyber Security Analyst at a transportation company, writes, “It is an AI technology because it is using machine learning technology. So far, there is nothing better out there for UEBA in terms of monitoring endpoints and user activity. It is using machine learning language, so it is right at the top. It provides that capability and monitors all of the user’s activities. It devises a baseline and monitors if there is any deviation from the baseline.”
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.
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