Logpoint vs ServiceNow Security Operations comparison

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17,715 views|9,994 comparisons
92% willing to recommend
Logpoint Logo
1,133 views|490 comparisons
88% willing to recommend
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3,345 views|1,743 comparisons
92% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Logpoint and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Logpoint vs. ServiceNow Security Operations Report (Updated: March 2024).
771,157 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The data connectors that Microsoft Sentinel provides are easy to integrate when we work with a Microsoft agent.""The initial setup is very simple and straightforward.""Sentinel has features that have helped improve our security poster. It helped us in going ahead and identifying the gaps via analysis and focusing on the key elements.""Sentinel enables us to ingest data from our entire ecosystem. In addition to integrating our Cisco ASA Firewall logs, we get our Palo Alto proxy logs and some on-premises data coming from our hardware devices... That is very important and is one way Sentinel is playing a wider role in our environment.""Microsoft Sentinel comes preloaded with templates for teaching and analytics rules.""The standout feature of Sentinel is that, because it's cloud-based and because it's from Microsoft, it integrates really well with all the other Microsoft products. It's really simple to set up and get going.""Its inbuilt Kusto Query Language is a valuable feature. It provides the flexibility needed to leverage advanced data analytics rules and policies and enables us to easily navigate all our security events in a single view. It helps any user easily understand the data or any security lags in their data and applications.""The main benefit is the ease of integration."

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"The solution's most valuable aspect is the combination of the software and the support that they have.""The solution offers excellent reporting features. Our customers have been satisfied that they have been able to meet their compliance needs by giving them a standard report.""The product is easy to use.""The solution is user-friendly.""We like the user and entity behaviour analytics (UEBA) and find it valuable.""It is a very comprehensive solution for gathering data. It has got a lot of capabilities for collecting logs from different systems. Logs are notoriously difficult to collect because they come in all formats. LogPoint has a very sophisticated mechanism for you to be able to connect to or listen to a system, get the data, and parse it. Logs come in text formats that are not easily parseable because all logs are not the same, but with LogPoint, you can define a policy for collecting the data. You can create a parser very quickly to get the logs into a structured mechanism so that you can analyze them.""The integration is very user-friendly. There are not many CLI commands. Everything is directly accessible from the web interface.""They basically charge you in a better way."

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"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​""The solution is available over the cloud and is easy to manage.""The ease of use is great.""It's stable.""The product has a very simple UI.""We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process.""My favorite feature is the application vulnerability scanner.""Reduces time to closure and closure metrics for vulnerabilities."

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Cons
"They could use some kind of workbook. There is some limitation doing the editing and creating the workbook.""Everyone has their favorites. There is always room for improvement, and everybody will say, "I wish you could do this for me or that for me." It is a personal thing based on how you use the tool. I do not necessarily have those thoughts, and they are probably not really valuable because they are unique to the context of the user, but broadly, where it can continue to improve is by adding more connectors to more systems.""When it comes to ingesting Azure native log sources, some of the log sources are specific to the subscription, and it is not always very clear.""The playbook is a bit difficult and could be improved.""Sentinel can be used in two ways. With other tools like QRadar, I don't need to run queries. Using Sentinel requires users to learn KQL to run technical queries and check things. If they don't know KQL, they can't fully utilize the solution.""The KQL query does not function effectively with Windows 11 machines, and in the majority of machine-based investigations, KQL queries are essential for organizing the data during investigations.""They should just add more and more out-of-the-box connectors. It is quite a new product, and it has a lot of connectors, and even more would be good.""Only one thing is missing: NDR is not available out-of-the-box. The competitive cloud-native SIEM providers have the NDR component. Currently, Sentinel needs NDR to be powered from either Corelight or some other NDR provider."

More Microsoft Sentinel Cons →

"LogPoint must find a way to integrate the servers without agents.""One of the things we faced last year was that we had some memory issues with the server running. We were running them as virtual services, and we were facing some performance issues. Back then, there were some things that had already been solved at the end, but one of the small issues we had was that it was quite memory-consuming. After one upgrade that we did, we faced some performance issues.""LogPoint can improve its dashboards. We are not able to customize the dashboard when creating them. They only have preset dashboards which do not have exactly what we are looking for.""The thing that makes it a little bit challenging is when you run into a situation where you have logs that are not easily parsable. If a log has a very specific structure, it is very easy to parse and create a parser for it, but if a log has a free form, meaning that it is of any length or it can change at any time, handling such a log is very challenging, not just in LogPoint but also in everything else. Everybody struggles with that scenario, and LogPoint is also in the same boat. One-third of logs are of free form or not of a specific length, and you can run into situations where it is almost impossible to parse the log, even if they try to help you. It is just the nature of the beast.""Log management could be better because transporting the log from a password to the client system takes time.""Sometimes, the product is not stable.""We were missing visuals and graphics. Recently, a new version seems to have come out, and it has a new graphical user interface. When I was integrating it, it was usable, but the GUI needed improvement.""It is a good product, but its interface or GUI could be better."

More Logpoint Cons →

"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution.""The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""The threat intelligence module needs a better dashboard.""It doesn't interact with things very well.""It's very slow. When you click a button or update a field, it takes forever to actually react.""There is room for improvement in terms of developer support and documentation.""​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"

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Pricing and Cost Advice
  • "It comes with a Microsoft subscription which the customer has, so they don't have to invest somewhere else."
  • "It is a consumption-based license model. bands at 100, 200, 400 GB per day etc. Azure Sentinel Pricing | Microsoft Azure"
  • "Good monthly operational cost model for the detection and response outcomes delivered, M365 logs don't count toward the limits which is a good benefit."
  • "I have had mixed feedback. At one point, I heard a client say that it sometimes seems more expensive. Most of the clients are on Office 365 or M365, and they are forced to take Azure SIEM because of the integration."
  • "It is kind of like a sliding scale. There are different tiers of pricing that go from $100 per day up to $3,500 per day. So, it just kind of depends on how much data is being stored. There can be additional costs to the standard license other than the additional data. It just kind of depends on what other services you're spinning up in Azure, or if you're using something like Azure log analytics."
  • "I am just paying for the log space with Azure Sentinel. It costs us about $2,000 a month. Most of the logs are free. We are only paying money for Azure Firewall logs because email logs or Azure AD logs are free to use for us."
  • "Sentinel is a bit expensive. If you can figure a way of configuring it to meet your needs, then you can find a way around the cost."
  • "Azure Sentinel is very costly, or at least it appears to be very costly. The costs vary based on your ingestion and your retention charges."
  • More Microsoft Sentinel Pricing and Cost Advice →

  • "For a hundred user deployment the cost is about $10,000. The next year it would be the same because it's a subscription-based license. There are separate costs as well, for example, if a customer asks for training for their staff."
  • "Our licensing fees are about $10,000 USD per month, which I think is fair."
  • "It's getting more expensive, which is one of the reasons we're looking around just to see if there's anything better value."
  • "LogPoint seemed like it was a good product, but it was expensive and there wasn't any room to move the pricing when customers needed a lower-costing solution."
  • "It has a fixed price, which is what I like about LogPoint. I bought the system and paid for it, and I pay maintenance. It is not a consumption model. Most SIEMs or most of the log management systems are consumption-based, which means that you pay for how many logs you have in the system. That's a real problem because logs can grow very quickly in different circumstances, and when you have a variable price model, you never know what you're going to pay. Splunk is notoriously expensive for that reason. If you use Splunk or QRadar, it becomes expensive because there are not just the logs; you also have to parse the logs and create indexes. Those indexes can be very expensive in terms of space. Therefore, if they charge you by this space, you can end up paying a significant amount of money. It can be more than what you expect to pay. I like the fact that LogPoint has a fixed cost. I know what I'm going to pay on a yearly basis. I pay that, and I pay the maintenance, and I just make it work."
  • "It was on a yearly basis at about $100K. It was not a huge environment. We were running it on our own virtual server environment, which, of course, had a cost. There was hardware and some energy cost, and then there were Microsoft Windows licenses for servers. That's all, but there was nothing in comparison to the licensing costs."
  • "My company used to pay for LogPoint costs annually. It's a cost-effective solution. I'm not part of the Finance team, though, so I'm not sure exactly what the licensing fee is or what license my company had."
  • "It's less expensive than the competitors. The Logpoint marketing team is very accommodating and client-friendly. They offer very good reductions in price. They are pretty good in this aspect. They are transparent in their licensing and pricing."
  • More Logpoint Pricing and Cost Advice →

  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Yes, Azure Sentinel is a SIEM on the Cloud. Multiple data sources can be uploaded and analyzed with Azure Sentinel and… more »
    Top Answer:It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for… more »
    Top Answer:We like that Azure Sentinel does not require as much maintenance as legacy SIEMs that are on-premises. Azure Sentinel is… more »
    Top Answer:The solution is user-friendly.
    Top Answer:Logpoint is not flexible. Its documentation is not user-friendly.
    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more… more »
    Comparisons
    Also Known As
    Azure Sentinel
    Learn More
    ServiceNow
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    Overview

    Microsoft Sentinel is a scalable, cloud-native, security information event management (SIEM) and security orchestration automated response (SOAR) solution that lets you see and stop threats before they cause harm. Microsoft Sentinel delivers intelligent security analytics and threat intelligence across the enterprise, providing a single solution for alert detection, threat visibility, proactive hunting, and threat response. Eliminate security infrastructure setup and maintenance, and elastically scale to meet your security needs—while reducing IT costs. With Microsoft Sentinel, you can:

    - Collect data at cloud scale—across all users, devices, applications, and infrastructure, both on-premises and in multiple clouds

    - Detect previously uncovered threats and minimize false positives using analytics and unparalleled threat intelligence from Microsoft

    - Investigate threats with AI and hunt suspicious activities at scale, tapping into decades of cybersecurity work at Microsoft

    - Respond to incidents rapidly with built-in orchestration and automation of common tasks

    To learn more about our solution, ask questions, and share feedback, join our Microsoft Security, Compliance and Identity Community.

    Logpoint is a cutting-edge security information and event management (SIEM) solution that is designed to be intuitive and flexible enough to be used by an array of different businesses. It is capable of expanding according to its users' needs. 

    Benefits of Logpoint

    Some of the benefits of using Logpoint include:

    • Unifies data logs: Logpoint creates a single system of classification for collected data. It makes it easy for users to search for and find data, which aids users when they are creating reports or alerts. Users can conserve resources while at the same time seeing a rise in the efficiency of their business operations.
    • Intuitive solution design: Logpoint is designed so that anyone can utilize all of its features, even if they are not an expert in network security. Logpoint’s UI is simple enough that users can utilize it without undergoing extensive training. 
    • Highly flexible: Logpoint is designed so that users can scale it linearly to accommodate projects that are large and complex. This allows users to expand the scope of their projects according to their needs without worrying that their infrastructure won’t be able to handle the increase in size. The solution’s security features can be deployed both on the cloud and in a physical environment. 
    • Simple role-based access security: Logpoint allows administrators to employ Microsoft’s active directory (AD) and a Lightweight Directory Access Protocol to manage user access. These can help administrators protect their systems from being abused or otherwise harmed by bad actors. 

    Reviews from Real Users

    Logpoint is a security and management solution that stands out among its competitors for a number of reasons. Two major ones are its data gathering and artificial intelligence (AI) capabilities. Logpoint enables users to not only gather the data, but also to maximize both the amount of data that can be gathered and its usefulness. It removes many of the challenges that users may face in data collection. The solution allows users to set rules for collection and then it pulls information from sources that meet the rules that have been set. This data is then broken into manageable segments and ordered. Users can then analyze these ordered segments with ease. Additionally, LogPoint utilizes both machine learning and AI technology. Users gain the ability to protect themselves from and if necessary resolve emerging threats as soon as they arise. The AI sets security parameters for a user’s system. These act as a baseline that are triggered and notify the user if anything deviates from the rules that it set up. 

    The chief infrastructure & security officer at a financial services firm writes, “It is a very comprehensive solution for gathering data. It has got a lot of capabilities for collecting logs from different systems. Logs are notoriously difficult to collect because they come in all formats. Logpoint has a very sophisticated mechanism for you to be able to connect to or listen to a system, get the data, and parse it. Logs come in text formats that are not easily parsed because all logs are not the same, but with Logpoint, you can define a policy for collecting the data. You can create a parser very quickly to get the logs into a structured mechanism so that you can analyze them.”

    A. Secca., a Cyber Security Analyst at a transportation company, writes, “It is an AI technology because it is using machine learning technology. So far, there is nothing better out there for UEBA in terms of monitoring endpoints and user activity. It is using machine learning language, so it is right at the top. It provides that capability and monitors all of the user’s activities. It devises a baseline and monitors if there is any deviation from the baseline.”

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Sample Customers
    Microsoft Sentinel is trusted by companies of all sizes including ABM, ASOS, Uniper, First West Credit Union, Avanade, and more.
    AP Pension, Copenhagen Airports, KMD, Terma, DISA, Danish Crown, Durham City Council, Game, TopDanmark, Lahti Energia, Energi Midt, Synoptik, Eissmann Group Automotive, Aligro, CG50...
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Manufacturing Company8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm10%
    Government9%
    Manufacturing Company7%
    REVIEWERS
    Government27%
    Computer Software Company18%
    Comms Service Provider18%
    Financial Services Firm18%
    VISITORS READING REVIEWS
    Educational Organization61%
    Computer Software Company7%
    Comms Service Provider5%
    Manufacturing Company3%
    REVIEWERS
    Computer Software Company50%
    Financial Services Firm30%
    Manufacturing Company10%
    Analyst Firm10%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company12%
    Government10%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business33%
    Midsize Enterprise21%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise16%
    Large Enterprise59%
    REVIEWERS
    Small Business62%
    Midsize Enterprise14%
    Large Enterprise24%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise66%
    Large Enterprise18%
    REVIEWERS
    Small Business31%
    Midsize Enterprise13%
    Large Enterprise56%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Logpoint vs. ServiceNow Security Operations
    March 2024
    Find out what your peers are saying about Logpoint vs. ServiceNow Security Operations and other solutions. Updated: March 2024.
    771,157 professionals have used our research since 2012.

    Logpoint is ranked 14th in Security Orchestration Automation and Response (SOAR) with 20 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews. Logpoint is rated 7.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Logpoint writes "Good technical support but it is complex to use and resource-heavy". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Logpoint is most compared with IBM Security QRadar, Elastic Security, Rapid7 InsightIDR, Wazuh and LogRhythm SIEM, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and Fortinet FortiSOAR. See our Logpoint vs. ServiceNow Security Operations report.

    See our list of best Security Orchestration Automation and Response (SOAR) vendors.

    We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.