We performed a comparison between Logpoint and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The data connectors that Microsoft Sentinel provides are easy to integrate when we work with a Microsoft agent."
"The initial setup is very simple and straightforward."
"Sentinel has features that have helped improve our security poster. It helped us in going ahead and identifying the gaps via analysis and focusing on the key elements."
"Sentinel enables us to ingest data from our entire ecosystem. In addition to integrating our Cisco ASA Firewall logs, we get our Palo Alto proxy logs and some on-premises data coming from our hardware devices... That is very important and is one way Sentinel is playing a wider role in our environment."
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"The standout feature of Sentinel is that, because it's cloud-based and because it's from Microsoft, it integrates really well with all the other Microsoft products. It's really simple to set up and get going."
"Its inbuilt Kusto Query Language is a valuable feature. It provides the flexibility needed to leverage advanced data analytics rules and policies and enables us to easily navigate all our security events in a single view. It helps any user easily understand the data or any security lags in their data and applications."
"The main benefit is the ease of integration."
"The solution's most valuable aspect is the combination of the software and the support that they have."
"The solution offers excellent reporting features. Our customers have been satisfied that they have been able to meet their compliance needs by giving them a standard report."
"The product is easy to use."
"The solution is user-friendly."
"We like the user and entity behaviour analytics (UEBA) and find it valuable."
"It is a very comprehensive solution for gathering data. It has got a lot of capabilities for collecting logs from different systems. Logs are notoriously difficult to collect because they come in all formats. LogPoint has a very sophisticated mechanism for you to be able to connect to or listen to a system, get the data, and parse it. Logs come in text formats that are not easily parseable because all logs are not the same, but with LogPoint, you can define a policy for collecting the data. You can create a parser very quickly to get the logs into a structured mechanism so that you can analyze them."
"The integration is very user-friendly. There are not many CLI commands. Everything is directly accessible from the web interface."
"They basically charge you in a better way."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The solution is available over the cloud and is easy to manage."
"The ease of use is great."
"It's stable."
"The product has a very simple UI."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"My favorite feature is the application vulnerability scanner."
"Reduces time to closure and closure metrics for vulnerabilities."
"They could use some kind of workbook. There is some limitation doing the editing and creating the workbook."
"Everyone has their favorites. There is always room for improvement, and everybody will say, "I wish you could do this for me or that for me." It is a personal thing based on how you use the tool. I do not necessarily have those thoughts, and they are probably not really valuable because they are unique to the context of the user, but broadly, where it can continue to improve is by adding more connectors to more systems."
"When it comes to ingesting Azure native log sources, some of the log sources are specific to the subscription, and it is not always very clear."
"The playbook is a bit difficult and could be improved."
"Sentinel can be used in two ways. With other tools like QRadar, I don't need to run queries. Using Sentinel requires users to learn KQL to run technical queries and check things. If they don't know KQL, they can't fully utilize the solution."
"The KQL query does not function effectively with Windows 11 machines, and in the majority of machine-based investigations, KQL queries are essential for organizing the data during investigations."
"They should just add more and more out-of-the-box connectors. It is quite a new product, and it has a lot of connectors, and even more would be good."
"Only one thing is missing: NDR is not available out-of-the-box. The competitive cloud-native SIEM providers have the NDR component. Currently, Sentinel needs NDR to be powered from either Corelight or some other NDR provider."
"LogPoint must find a way to integrate the servers without agents."
"One of the things we faced last year was that we had some memory issues with the server running. We were running them as virtual services, and we were facing some performance issues. Back then, there were some things that had already been solved at the end, but one of the small issues we had was that it was quite memory-consuming. After one upgrade that we did, we faced some performance issues."
"LogPoint can improve its dashboards. We are not able to customize the dashboard when creating them. They only have preset dashboards which do not have exactly what we are looking for."
"The thing that makes it a little bit challenging is when you run into a situation where you have logs that are not easily parsable. If a log has a very specific structure, it is very easy to parse and create a parser for it, but if a log has a free form, meaning that it is of any length or it can change at any time, handling such a log is very challenging, not just in LogPoint but also in everything else. Everybody struggles with that scenario, and LogPoint is also in the same boat. One-third of logs are of free form or not of a specific length, and you can run into situations where it is almost impossible to parse the log, even if they try to help you. It is just the nature of the beast."
"Log management could be better because transporting the log from a password to the client system takes time."
"Sometimes, the product is not stable."
"We were missing visuals and graphics. Recently, a new version seems to have come out, and it has a new graphical user interface. When I was integrating it, it was usable, but the GUI needed improvement."
"It is a good product, but its interface or GUI could be better."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The threat intelligence module needs a better dashboard."
"It doesn't interact with things very well."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"There is room for improvement in terms of developer support and documentation."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
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Logpoint is ranked 14th in Security Orchestration Automation and Response (SOAR) with 20 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews. Logpoint is rated 7.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Logpoint writes "Good technical support but it is complex to use and resource-heavy". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Logpoint is most compared with IBM Security QRadar, Elastic Security, Rapid7 InsightIDR, Wazuh and LogRhythm SIEM, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and Fortinet FortiSOAR. See our Logpoint vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
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