2019-12-12T07:48:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
  • 0
  • 55

What is your experience regarding pricing and costs for ServiceNow Security Operations?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

7
PeerSpot user
7 Answers
Hardit Singh - PeerSpot reviewer
Advisory Specialist Master at Deloitte
Real User
Top 10Leaderboard
2022-10-27T08:26:55Z
Oct 27, 2022

I'm not aware of the pricing. I don't handle licensing.

Search for a product comparison
JS
Information Architect with 201-500 employees
Real User
Top 20
2022-07-27T21:07:00Z
Jul 27, 2022

I'm not aware of the exact pricing. It's not an aspect I deal with.

Tarun Singh - PeerSpot reviewer
Manager Project Management at HCL Technologies
Real User
Top 5
2022-06-02T08:04:00Z
Jun 2, 2022

The solution is more expensive than BMC Remedy, the other ITSM tool available in the market. ServiceNow can charge a higher price because they have a monopoly in the ITSM domain. From a security point of view, the company promotes their security products and prices them lower than IBM or Splunk and then they bundle them with their ITSM suite to provide a holistic solution that a customer can get value from. However, on ITSM alone, they are not competitive. Their license is on a yearly subscription base. It is based on the number of subscribers and users. The price is determined by the number of people who will work on the platform and the number of people that will configure the platform and make the processes on it.

RB
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Real User
Top 5
2022-06-01T22:15:55Z
Jun 1, 2022

It depends on the number of assets. SecOps is a suite of applications comprised of vulnerability response, security incident response, configuration compliance, threat intelligence, and data loss prevention. I'm only talking about the vulnerability response. If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that. Then you have to do the maintenance of two platform upgrades a year and enhancements. Those are services you need to think about when you're going to implement this.

RB
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Real User
Top 5
2020-07-26T08:18:00Z
Jul 26, 2020

Pricing and licensing will vary according to the client and industry. For example, some organizations (e.g. universities) have formed consortiums to pool their buying power.

SR
Sr Manager - Delivery Head (ANZ & South Africa) at cigniti
Vendor
2020-07-22T08:17:27Z
Jul 22, 2020

This product is a good value for the money.

Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,711 professionals have used our research since 2012.
Prem Raj - PeerSpot reviewer
Pre- Sales Solution Architect (ITOM and Enterprise Systems) at alpha
MSP
Top 5Leaderboard
2019-12-12T07:48:00Z
Dec 12, 2019

The pricing in the industry is competitive. There are multiple vendors with the same enterprise-level solutions. Initially, the pricing was okay, but we can see they are starting to increase their pricing, however, in comparison to other effective solutions, it's fine. There may be other costs above the licensing fee as well.

Related Questions
Rony_Sklar - PeerSpot reviewer
Community Manager at PeerSpot (formerly IT Central Station)
Aug 18, 2020
Users researching SOAR tools often compare these two solutions. In your experience, which is better?
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Oct 13, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 6 answers
SR
Sr Manager - Delivery Head (ANZ & South Africa) at cigniti
Jul 22, 2020
We are a solution provider and ServiceNow is one of the products that we implement for our clients. Of the different ServiceNow modules, we are familiar with several, including Security Operations. ServiceNow integrates with the helpdesk and our clients use it to manage their tickets. It is also used to keep track of security incidents and run periodic scans.
RB
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Jul 26, 2020
We are contracted by a federal organization to lead an engagement to integrate their existing Vulnerability scanner with ServiceNow SecOps Vulnerability Response with their existing ServiceNow ITSM solution. The use case is to manage scan results from Tenable and help this organization better manage how these vulnerabilities are grouped, prioritized, assigned, processed, monitored and remediated. Integration with the existing Request, Incident, Change and Configuration Management processes are key. Once a vulnerability is remediated, it needs to be confirmed via rescan and closed. This process informs the system so future remediations are resolved faster and more efficiently.
Download Free Report
Download our free ServiceNow Security Operations Report and get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
DOWNLOAD NOW
655,711 professionals have used our research since 2012.