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Palo Alto Networks Cortex XSOAR vs Torq comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
SOC as a Service (2nd)
Torq
Ranking in Security Orchestration Automation and Response (SOAR)
11th
Average Rating
8.0
Reviews Sentiment
2.2
Number of Reviews
1
Ranking in other categories
AI-Powered Security Automation (3rd)
 

Mindshare comparison

As of October 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Palo Alto Networks Cortex XSOAR is 9.6%, down from 11.7% compared to the previous year. The mindshare of Torq is 5.6%, up from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks Cortex XSOAR9.6%
Torq5.6%
Other84.8%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

DayaramGoyal - PeerSpot reviewer
Offers automation but requires enhancements for intuitive configuration
Palo Alto Networks Cortex XSOAR is a good product with enhanced and efficient playbooks, as demonstrated during our use case simulations. We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs. The analytics feature in Palo Alto Networks Cortex XSOAR is impressive. The solution is quite exhaustive regarding integrations, with many pre-integrations available, especially for market-leading products. There might be challenges with make-in-India products, as they tend not to build the necessary connectors. This depends on whether you are selling to enterprises or other customers. For government customers, you might encounter many Indian products, such as firewalls, which could pose integration challenges unless you have open APIs. However, for market-leading products, there are ready-made integrations available.
reviewer2767650 - PeerSpot reviewer
Have found automation to save analyst time but miss more accurate data classification
From our research and testing with the tool, we determined there need to be modifications and changes to train the LLM on the back end. It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet. It was unable to do that sort of classification. We concluded this tool would be more suitable for initial ticket management rather than security automation. Regarding data handling, I would give preference to Torq. For case management, Cortex and its dashboards prove more useful. Cortex and Palo's solutions do not have as much capability as Torq provides with the same tools. However, Torq's dashboards could be improved, especially on the case management side.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Palo Alto has gotten the investigators more presence to actually go in the report because being that the platform will email the investigator that it's been assigned to, now the investigators will jump in there and start going through the review process a lot quicker."
"The product can automate security tasks."
"The most valuable features of Palo Alto Networks Cortex XSOAR are its overall track record and features that fit our use case."
"Many different playbooks are available and can be customized."
"The product’s stability is good."
"The orchestration in XSOAR is significantly easier compared to other SOAR tools I've used."
"The most valuable feature is its capability to automate responses and collect information for any security event before you even delve into the details. It's a vast product with an active roadmap, so I'm satisfied with it for now. It's very efficient at data collection and correlation."
"It is a scalable solution."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
 

Cons

"The complexity of Cortex XSOAR has a trade-off with its versatility. The deployment requires integration and the development of integration modules."
"Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners."
"The dashboard performance could be improved."
"XSOAR could have more integration options."
"It is not a very scalable solution."
"It doesn't offer automatic internet reports out of the box."
"The solution should be made a bit cheaper."
"One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
 

Pricing and Cost Advice

"There is a yearly license required for this solution and it is expensive."
"There is a perception that it is priced very high compared to other solutions."
"The solution is based on an annual licensing model that is expensive."
"The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
"Cortex XSOAR's price could be lower."
"On a scale of one to ten, where one is a low price, and ten is a high price, I rate the pricing a nine."
"It is expensive."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
9%
Government
6%
Financial Services Firm
16%
Computer Software Company
9%
Retailer
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise8
Large Enterprise24
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is zero versus $20 million, which is why they have to make a decision.
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. We need to see improvements in that area to facilitate cyber analysts.
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Also Known As

Demisto Enterprise, Cortex XSOAR, Demisto
No data available
 

Overview

 

Sample Customers

Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Information Not Available
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