Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation process to avoid confusion. On a scale of 1-10, this solution receives an 8.
I will give ServiceNow an overall rating of eight out of ten. I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes.
ServiceNow is a very wide platform, but we use incident and change management. I recommend the solution because it is a cost-effective tool. Overall, I rate the solution an eight out of ten.
Learn what your peers think about ServiceNow Security Operations. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
I would rate ServiceNow Security Operations as seven out of ten. I would definitely recommend the product to others, it's a one-stop solution for most requirements. Before adopting the solution, I would advise others to explore the components of ServiceNow and especially the security component. Most professionals use ServiceNow Security Operations as a ticketing or incident creation tool, but it can also be used as a security tool.
ServiceNow Security Operations offers extensive capabilities for managing security incidents, including vulnerability management, ITSM suite integration, and proactive threat response. The scalability and flexibility, particularly in terms of threat intelligence and incident response, make it a valuable tool for shared intelligence among stakeholders. It leverages a robust orchestration engine and automation tools to streamline security incident response, improve efficiency, and reduce manual intervention. It has helped optimize security costs by consolidating multiple tools into one platform. We have utilized various integration capabilities within the product, including connectors for third-party tools like Zscaler, Palo Alto, and Tenable. I rate it an eight out of ten.
My advice for those evaluating ServiceNow for their organization is to prioritize thorough documentation and extensive exploration of the platform. Building a solid understanding is crucial for successful implementation. Overall, I would rate ServiceNow Security Operations an eight out of ten.
I'd suggest starting with ServiceNow. It's an excellent tool. You can tailor it to your understanding and generate various reports. I'd definitely recommend it. Overall, I would rate the solution an eight out of ten.
I would rate this solution as seven out of ten. My advice is to figure out what you're meant to use it for and then get someone experienced to explain how to use this tool.
ServiceNow CMDB, Discovery and Service Mapping Specialist at ANZ
MSP
Oct 13, 2022
I have strong experience with ServiceNow products, including ServiceNow Security Operations. After ServiceNow Security Operations is deployed, you need to maintain the data, but the maintenance is easy in terms of data security and data scanning. Suppose you need to do some customizations, for example. In that case, you have different tools, so you'll need other data maps. Suppose you want to import more information from XML files, for instance. In that case, you need to customize, so this is what you have to do in terms of maintaining ServiceNow Security Operations data. In my organization, three people use ServiceNow Security Operations, and four take care of other tools such as Qualys and Data Stream. I'd recommend ServiceNow Security Operations, especially if you want to maintain your data and prevent any vulnerability attacks, for example, on the infrastructure. Suppose you have customers and you want to convince your customers to go with ServiceNow Security Operations. In that case, you should explain the benefits and consequences of not having the solution. You should also explain to potential customers how ServiceNow Security Operations can prevent vulnerabilities and how it can maintain the current CMDB. This solution is what I recommend for vulnerability response as it's beneficial for any customer and can help maintain infrastructure. My rating for ServiceNow Security Operations is eight out of ten because it's a must-have tool in my organization to avoid any impact on the infrastructure and is always used for infrastructure monitoring. ServiceNow Security Operations should be mandatory for any organization to maintain data. My organization is a gold partner of ServiceNow.
Information Architect at a analyst firm with 201-500 employees
Real User
Jul 27, 2022
We also work with ServiceNow since they're in-house. Our cab calls and security reviews are all done through ServiceNow. We might set them up in Azure or AWS. However, it still has to clear with ServiceNow. When things are set up correctly it goes really smooth, however, it's getting there that takes time. I'd rate the solution seven out of ten.
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Real User
Jun 1, 2022
I would rate this solution 10 out of 10. There's a change management perspective to it. Make sure you have your resources lined up, that you have executive sponsorship, and that your organization is ready for using the ServiceNow platform and implementing the application. You need to build a foundation, and then you need continuous improvement. You get a return on investment very quickly if you can remediate vulnerabilities quickly.
Director Delivery and ServiceNow Practice Lead at a computer software company with 51-200 employees
Real User
Jul 26, 2020
My advice would be that you have to be ready for the cultural change. ServiceNow offers organizations a great opportunity to transform the way they do things and break down silos for customers, employees, partners, and others. Organizations implementing ServiceNow should invest in training their teams and seeking certifications. We provide knowledge transfer when we implement ServiceNow, but if organizations want to take over O&M, they need to ensure they have qualified, experienced administrators and developers. I would rate ServiceNow a nine and a half out of ten.
Sr Manager - Delivery Head (ANZ & South Africa) at a tech vendor with 1,001-5,000 employees
Real User
Top 10
Jul 22, 2020
This is a product that I recommend, although I would advise consulting with them before beginning the implementation. I would rate this solution a nine out of ten.
We use the on-premises deployment model. I'd rate the solution nine out of ten. It would help to offer global infrastructure monitoring. It doesn't give much visibility on the satellite or other infrastructure monitoring such as monitoring of servers, and applications, etc.
ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration...
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with other tools. This understanding is essential before starting the implementation process to avoid confusion. On a scale of 1-10, this solution receives an 8.
I would recommend doing it in the cloud. I would rate ServiceNow Security Operations an eight with all its flaws and benefits included.
I will give ServiceNow an overall rating of eight out of ten. I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes.
I would recommend ServiceNow to other organizations as it manages day-to-day incident and change management cycles very effectively.
I rate ServiceNow Security Operations an eight out of ten.
ServiceNow is a very wide platform, but we use incident and change management. I recommend the solution because it is a cost-effective tool. Overall, I rate the solution an eight out of ten.
I would rate ServiceNow Security Operations as seven out of ten. I would definitely recommend the product to others, it's a one-stop solution for most requirements. Before adopting the solution, I would advise others to explore the components of ServiceNow and especially the security component. Most professionals use ServiceNow Security Operations as a ticketing or incident creation tool, but it can also be used as a security tool.
ServiceNow Security Operations offers extensive capabilities for managing security incidents, including vulnerability management, ITSM suite integration, and proactive threat response. The scalability and flexibility, particularly in terms of threat intelligence and incident response, make it a valuable tool for shared intelligence among stakeholders. It leverages a robust orchestration engine and automation tools to streamline security incident response, improve efficiency, and reduce manual intervention. It has helped optimize security costs by consolidating multiple tools into one platform. We have utilized various integration capabilities within the product, including connectors for third-party tools like Zscaler, Palo Alto, and Tenable. I rate it an eight out of ten.
My advice for those evaluating ServiceNow for their organization is to prioritize thorough documentation and extensive exploration of the platform. Building a solid understanding is crucial for successful implementation. Overall, I would rate ServiceNow Security Operations an eight out of ten.
I'd suggest starting with ServiceNow. It's an excellent tool. You can tailor it to your understanding and generate various reports. I'd definitely recommend it. Overall, I would rate the solution an eight out of ten.
It is a good product. I rate it an eight out of ten.
I would rate this solution as seven out of ten. My advice is to figure out what you're meant to use it for and then get someone experienced to explain how to use this tool.
I have strong experience with ServiceNow products, including ServiceNow Security Operations. After ServiceNow Security Operations is deployed, you need to maintain the data, but the maintenance is easy in terms of data security and data scanning. Suppose you need to do some customizations, for example. In that case, you have different tools, so you'll need other data maps. Suppose you want to import more information from XML files, for instance. In that case, you need to customize, so this is what you have to do in terms of maintaining ServiceNow Security Operations data. In my organization, three people use ServiceNow Security Operations, and four take care of other tools such as Qualys and Data Stream. I'd recommend ServiceNow Security Operations, especially if you want to maintain your data and prevent any vulnerability attacks, for example, on the infrastructure. Suppose you have customers and you want to convince your customers to go with ServiceNow Security Operations. In that case, you should explain the benefits and consequences of not having the solution. You should also explain to potential customers how ServiceNow Security Operations can prevent vulnerabilities and how it can maintain the current CMDB. This solution is what I recommend for vulnerability response as it's beneficial for any customer and can help maintain infrastructure. My rating for ServiceNow Security Operations is eight out of ten because it's a must-have tool in my organization to avoid any impact on the infrastructure and is always used for infrastructure monitoring. ServiceNow Security Operations should be mandatory for any organization to maintain data. My organization is a gold partner of ServiceNow.
We also work with ServiceNow since they're in-house. Our cab calls and security reviews are all done through ServiceNow. We might set them up in Azure or AWS. However, it still has to clear with ServiceNow. When things are set up correctly it goes really smooth, however, it's getting there that takes time. I'd rate the solution seven out of ten.
I would rate this solution a seven out of ten overall.
I would rate this solution 10 out of 10. There's a change management perspective to it. Make sure you have your resources lined up, that you have executive sponsorship, and that your organization is ready for using the ServiceNow platform and implementing the application. You need to build a foundation, and then you need continuous improvement. You get a return on investment very quickly if you can remediate vulnerabilities quickly.
My advice would be that you have to be ready for the cultural change. ServiceNow offers organizations a great opportunity to transform the way they do things and break down silos for customers, employees, partners, and others. Organizations implementing ServiceNow should invest in training their teams and seeking certifications. We provide knowledge transfer when we implement ServiceNow, but if organizations want to take over O&M, they need to ensure they have qualified, experienced administrators and developers. I would rate ServiceNow a nine and a half out of ten.
This is a product that I recommend, although I would advise consulting with them before beginning the implementation. I would rate this solution a nine out of ten.
We use the on-premises deployment model. I'd rate the solution nine out of ten. It would help to offer global infrastructure monitoring. It doesn't give much visibility on the satellite or other infrastructure monitoring such as monitoring of servers, and applications, etc.