2019-12-12T07:48:00Z

What advice do you have for others considering ServiceNow Security Operations?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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11 Answers

LuongHOang Viet - PeerSpot reviewer
Real User
Top 20
2023-11-28T09:06:18Z
Nov 28, 2023

My advice for those evaluating ServiceNow for their organization is to prioritize thorough documentation and extensive exploration of the platform. Building a solid understanding is crucial for successful implementation. Overall, I would rate ServiceNow Security Operations an eight out of ten.

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AmanSrivastava - PeerSpot reviewer
MSP
Top 5
2023-10-26T08:34:03Z
Oct 26, 2023

I'd suggest starting with ServiceNow. It's an excellent tool. You can tailor it to your understanding and generate various reports. I'd definitely recommend it. Overall, I would rate the solution an eight out of ten.

Raj Karhale - PeerSpot reviewer
Reseller
Top 20
2023-09-12T07:09:00Z
Sep 12, 2023

It is a good product. I rate it an eight out of ten.

Wojtek Witowski - PeerSpot reviewer
Real User
Top 5
2023-01-30T14:19:01Z
Jan 30, 2023

I would rate this solution as seven out of ten. My advice is to figure out what you're meant to use it for and then get someone experienced to explain how to use this tool.

Chandra Singala - PeerSpot reviewer
MSP
Top 20
2022-10-13T13:04:00Z
Oct 13, 2022

I have strong experience with ServiceNow products, including ServiceNow Security Operations. After ServiceNow Security Operations is deployed, you need to maintain the data, but the maintenance is easy in terms of data security and data scanning. Suppose you need to do some customizations, for example. In that case, you have different tools, so you'll need other data maps. Suppose you want to import more information from XML files, for instance. In that case, you need to customize, so this is what you have to do in terms of maintaining ServiceNow Security Operations data. In my organization, three people use ServiceNow Security Operations, and four take care of other tools such as Qualys and Data Stream. I'd recommend ServiceNow Security Operations, especially if you want to maintain your data and prevent any vulnerability attacks, for example, on the infrastructure. Suppose you have customers and you want to convince your customers to go with ServiceNow Security Operations. In that case, you should explain the benefits and consequences of not having the solution. You should also explain to potential customers how ServiceNow Security Operations can prevent vulnerabilities and how it can maintain the current CMDB. This solution is what I recommend for vulnerability response as it's beneficial for any customer and can help maintain infrastructure. My rating for ServiceNow Security Operations is eight out of ten because it's a must-have tool in my organization to avoid any impact on the infrastructure and is always used for infrastructure monitoring. ServiceNow Security Operations should be mandatory for any organization to maintain data. My organization is a gold partner of ServiceNow.

JS
Real User
Top 20
2022-07-27T21:07:00Z
Jul 27, 2022

We also work with ServiceNow since they're in-house. Our cab calls and security reviews are all done through ServiceNow. We might set them up in Azure or AWS. However, it still has to clear with ServiceNow. When things are set up correctly it goes really smooth, however, it's getting there that takes time. I'd rate the solution seven out of ten.

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Tarun Singh - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-06-02T08:04:00Z
Jun 2, 2022

I would rate this solution a seven out of ten overall.

RB
Real User
Top 10
2022-06-01T22:15:55Z
Jun 1, 2022

I would rate this solution 10 out of 10. There's a change management perspective to it. Make sure you have your resources lined up, that you have executive sponsorship, and that your organization is ready for using the ServiceNow platform and implementing the application. You need to build a foundation, and then you need continuous improvement. You get a return on investment very quickly if you can remediate vulnerabilities quickly.

RB
Real User
Top 10
2020-07-26T08:18:00Z
Jul 26, 2020

My advice would be that you have to be ready for the cultural change. ServiceNow offers organizations a great opportunity to transform the way they do things and break down silos for customers, employees, partners, and others. Organizations implementing ServiceNow should invest in training their teams and seeking certifications. We provide knowledge transfer when we implement ServiceNow, but if organizations want to take over O&M, they need to ensure they have qualified, experienced administrators and developers. I would rate ServiceNow a nine and a half out of ten.

SR
Real User
2020-07-22T08:17:27Z
Jul 22, 2020

This is a product that I recommend, although I would advise consulting with them before beginning the implementation. I would rate this solution a nine out of ten.

Prem Raj - PeerSpot reviewer
MSP
Top 20Leaderboard
2019-12-12T07:48:00Z
Dec 12, 2019

We use the on-premises deployment model. I'd rate the solution nine out of ten. It would help to offer global infrastructure monitoring. It doesn't give much visibility on the satellite or other infrastructure monitoring such as monitoring of servers, and applications, etc.

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration...
Download ServiceNow Security Operations ReportRead more