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Hyland OnBase vs ServiceNow Orchestration comparison

The compared Hyland and ServiceNow solutions aren't in the same category. Hyland is ranked #15 in BPM , with an average rating of 7.6, and holds a 1.4% mindshare in the category. ServiceNow is ranked #9 in PA , with an average rating of 8.2, and holds a 3.2% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.
Hyland OnBase
Read 13 Hyland OnBase reviews
  • 4,371 Views
  • 1,005 Comparison Views
100% willing to recommend
ServiceNow Orchestration
Read 16 ServiceNow Orchestration reviews
  • 1,954 Views
  • 1,915 Comparison Views
93% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Hyland OnBase and ServiceNow Orchestration based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Automation Anywhere, Apache and others in Business Process Management (BPM).

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Buyer's Guide
Business Process Management (BPM)
December 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Business Process Management (BPM) (15th), Enterprise Content Management (6th), Low-Code Development Platforms (12th)
ServiceNow Orchestration
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
16
Ranking in other categories
Process Automation (9th)
 

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. Hyland OnBase is designed for Business Process Management (BPM) and holds a mindshare of 1.4%, up 0.3% compared to last year.
ServiceNow Orchestration, on the other hand, focuses on Process Automation, holds 3.2% mindshare, down 3.9% since last year.
Business Process Management (BPM) Market Share Distribution
ProductMarket Share (%)
Hyland OnBase1.4%
Camunda9.9%
SAP Signavio Process Manager4.4%
Other84.3%
Business Process Management (BPM)
Process Automation Market Share Distribution
ProductMarket Share (%)
ServiceNow Orchestration3.2%
Camunda16.3%
Temporal5.9%
Other74.6%
Process Automation
 

Featured Reviews

reviewer1981395 - PeerSpot reviewer
reviewer1981395
Product owner at a computer software company with 10,001+ employees
Seamless data management enhances security while monolithic architecture and reporting need improvements
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, addressing some concerns. Additionally, there could be more integration points with products Hyland has acquired, such as Alfresco and Nuxeo. Offering a trial version with basic features would allow users to experience the product before purchasing. I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.
Read full review
Claude-Yameogo - PeerSpot reviewer
Claude-Yameogo
Consultant at a comms service provider with 1,001-5,000 employees
Has helped orchestrate processes and integrate workflows across cloud environments
I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are that it's very secure and provides audit trails for our documents."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."
"The product's initial setup phase is not difficult."
"The solution's most valuable features are integration and flexibility."
More Hyland OnBase pros
"Great with IT processes and business processes."
"It's scalable."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The product has a flexible interface for development."
"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."
"It has competitive AI capabilities."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
More ServiceNow Orchestration pros
 

Cons

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"The solution’s initial setup is a little difficult."
"The application could potentially be more open-source, allowing integration with more solutions."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
More Hyland OnBase cons
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"There can be gaps in integration."
"I would like a user experience module to be added."
"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"We cannot perform GUI automation using the tool."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
More ServiceNow Orchestration cons
 

Pricing and Cost Advice

"The tool's price is high."
"OnBase is reasonably priced."
"The solution costs around $6,000 per month."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"Pricing is custom to every customer."
"In terms of price, this solution is at the higher end of what you'll find."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"The solution is costly and orchestrations are very expensive."
"It is not very expensive."
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Top Industries

By visitors reading reviews
Government
12%
Financial Services Firm
12%
Computer Software Company
8%
Insurance Company
8%
Financial Services Firm
21%
Manufacturing Company
9%
Computer Software Company
8%
Insurance Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise8
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
See all answers
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
See all answers
What is your primary use case for Hyland OnBase?
I was a vendor managing Hyland OnBase ( /products/hyland-onbase-reviews ) for Hyland, not as a direct user but as a business partner. We managed the solution and were a partner with Hyland.
See all answers
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
See all answers
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
See all answers
What needs improvement with ServiceNow Orchestration?
If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...
See all answers
 

Comparisons

OpenText Content Management vs Hyland OnBase Logo
OpenText Content Management vs Hyland OnBase
Compared 10% of the time
Alfresco vs Hyland OnBase Logo
Alfresco vs Hyland OnBase
Compared 9% of the time
OpenText Documentum Content Management vs Hyland OnBase Logo
OpenText Documentum Content Management vs Hyland OnBase
Compared 8% of the time
SharePoint vs Hyland OnBase Logo
SharePoint vs Hyland OnBase
Compared 7% of the time
IBM FileNet vs Hyland OnBase Logo
IBM FileNet vs Hyland OnBase
Compared 7% of the time
More Hyland OnBase Competitors
Camunda vs ServiceNow Orchestration Logo
Camunda vs ServiceNow Orchestration
Compared 31% of the time
Control-M vs ServiceNow Orchestration Logo
Control-M vs ServiceNow Orchestration
Compared 13% of the time
Temporal vs ServiceNow Orchestration Logo
Temporal vs ServiceNow Orchestration
Compared 8% of the time
Nintex Process Platform vs ServiceNow Orchestration Logo
Nintex Process Platform vs ServiceNow Orchestration
Compared 7% of the time
IBM BPM vs ServiceNow Orchestration Logo
IBM BPM vs ServiceNow Orchestration
Compared 5% of the time
More ServiceNow Orchestration Competitors
 

Product Reports

Buyer's Guide
Hyland OnBase
December 2025
Hyland OnBase reportDownload Hyland OnBase product report
Buyer's Guide
ServiceNow Orchestration
December 2025
ServiceNow Orchestration reportDownload ServiceNow Orchestration product report
 

Also Known As

OnBase
No data available
 

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow
 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
experian, BEACHBODY, HealthPartners, Banosoft
Buyer's Guide
Business Process Management (BPM)
December 2025
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