Hyland OnBase vs ServiceNow Orchestration comparison

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Executive Summary

We performed a comparison between Hyland OnBase and ServiceNow Orchestration based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Pega, Appian and others in Business Process Management (BPM).
To learn more, read our detailed Business Process Management (BPM) Report (Updated: November 2022).
656,474 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.""The most valuable features are that it's very secure and provides audit trails for our documents.""I like the cloud and its integrability.""The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."

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"It's scalable.""Great with IT processes and business processes.""The solution effectively automates business processes.""The data visualization is good.""This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

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Cons
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.""We are struggling with duplicates and would like to have OCR functionality when using this solution.""For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.""An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."

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"I would like a user experience module to be added.""There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly.""The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability.""There can be gaps in integration.""The deployment requires awareness among the project staff."

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Pricing and Cost Advice
  • "They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
  • "OnBase is reasonably priced."
  • "There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
  • More Hyland OnBase Pricing and Cost Advice →

  • "This is an expensive product, but it is the best in the market considering the features and lack of competitors."
  • "ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
  • "The solution is costly and orchestrations are very expensive."
  • More ServiceNow Orchestration Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed.
    Top Answer:There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses.
    Top Answer:We are struggling with duplicates and would like to have OCR functionality when using this solution. We do have a barcoding solution but the main challenge we need to overcome is identifying… more »
    Top Answer:There are a lot of ready to use orchestration custom packs.
    Top Answer:ServiceNow is priced on the higher side. Everybody knows that but in terms of the gap between ITSM standard and ITSM flow the gap is so large that customers often say they want to go with a chat bot… more »
    Top Answer:When it comes to automation, to basic windows activity, there is room for adding some features. Even in the areas that relate to publishing there could be increased efficiency in areas such as helping… more »
    Ranking
    Views
    3,627
    Comparisons
    2,550
    Reviews
    2
    Average Words per Review
    256
    Rating
    8.0
    11th
    out of 39 in Process Automation
    Views
    2,390
    Comparisons
    1,434
    Reviews
    4
    Average Words per Review
    320
    Rating
    8.8
    Comparisons
    Also Known As
    OnBase
    Learn More
    Overview
    OnBase enterprise content management software combines integrated document management, business process management and records management in a single application. Whether deployed as a hosted or premises-based solution, OnBase allows organizations to automate business processes and reduce the time and cost of performing important business functions through the management and control of content.

    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    Offer
    Learn more about Hyland OnBase
    Learn more about ServiceNow Orchestration
    Sample Customers
    Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
    experian, BEACHBODY, HealthPartners, Banosoft
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm12%
    Government10%
    Insurance Company8%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm14%
    Government9%
    Insurance Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    REVIEWERS
    Small Business29%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise9%
    Large Enterprise78%
    Buyer's Guide
    Business Process Management (BPM)
    November 2022
    Find out what your peers are saying about Camunda, Pega, Appian and others in Business Process Management (BPM). Updated: November 2022.
    656,474 professionals have used our research since 2012.

    Hyland OnBase is ranked 23rd in Business Process Management (BPM) with 4 reviews while ServiceNow Orchestration is ranked 11th in Process Automation with 5 reviews. Hyland OnBase is rated 8.0, while ServiceNow Orchestration is rated 8.0. The top reviewer of Hyland OnBase writes "A remarkable all-in-one platform with amazing stability and scalability and good technical support". On the other hand, the top reviewer of ServiceNow Orchestration writes "Enables an organization to bring all its functions together, saving time and resources". Hyland OnBase is most compared with SharePoint, Alfresco, OpenText Content Suite Platform and Box, whereas ServiceNow Orchestration is most compared with Camunda Platform, Control-M, IBM BPM, Nintex Workflow and Ivanti Automation.

    We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.