We performed a comparison between Hyland OnBase and ServiceNow Orchestration based on real PeerSpot user reviews.Find out what your peers are saying about Camunda, Pega, Appian and others in Business Process Management (BPM).
"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"I like the cloud and its integrability."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"Great with IT processes and business processes."
"The solution effectively automates business processes."
"The data visualization is good."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"I would like a user experience module to be added."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"There can be gaps in integration."
"The deployment requires awareness among the project staff."
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
Hyland OnBase is ranked 23rd in Business Process Management (BPM) with 4 reviews while ServiceNow Orchestration is ranked 11th in Process Automation with 5 reviews. Hyland OnBase is rated 8.0, while ServiceNow Orchestration is rated 8.0. The top reviewer of Hyland OnBase writes "A remarkable all-in-one platform with amazing stability and scalability and good technical support". On the other hand, the top reviewer of ServiceNow Orchestration writes "Enables an organization to bring all its functions together, saving time and resources". Hyland OnBase is most compared with SharePoint, Alfresco, OpenText Content Suite Platform and Box, whereas ServiceNow Orchestration is most compared with Camunda Platform, Control-M, IBM BPM, Nintex Workflow and Ivanti Automation.
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