Nintex Process Platform vs ServiceNow Orchestration comparison

Nintex Process Platform vs. ServiceNow Orchestration

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nintex Process Platform

Ranking in Process Automation

10th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (13th), Workload Automation (13th)

ServiceNow Orchestration

Ranking in Process Automation

9th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2025, in the Process Automation category, the mindshare of Nintex Process Platform is 2.1%, down from 2.3% compared to the previous year. The mindshare of ServiceNow Orchestration is 3.5%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
ServiceNow Orchestration	3.5%
Nintex Process Platform	2.1%
Other	94.4%

Process Automation

Featured Reviews

Hafiz Muhammad Usama

Manager Mobility & Digitalization at Fatima group

Have experienced challenges integrating with other systems but have benefited from improved process automation

There are multiple areas that need improvement. Nintex Process Platform needs integration with other platforms such as Salesforce and other CRM platforms. There should be actions available so we can directly integrate with these systems. Additionally, there is a gap in mathematical actions and logical actions. We need to parse data, and if we receive data in JSON, there is no action available in Nintex Process Platform to parse the data and extract data from that JSON string. Such actions and logical actions must be available in Nintex Process Platform to increase its capability. For us, Nintex Process Platform is configurable with SQL Server, but there is no configuration option available with Oracle. We also use Oracle in multiple processes, but we have found no way to directly configure Nintex Process Platform with Oracle. We have to use SQL Server in between. We have to create a link server within SQL Server as a bypass to retrieve or post data into Oracle. There were multiple improvement points available.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Only Nintex has the feature which allows attachments to an email."

"It creates workflows to handle business processes. It allows us to route approvals to users without human intervention."

"Easily maintained and customization is quite simple."

"The strength of this solution lies in its connectors and the accessibility of an open API. The presence of an open API allows users to create custom connectors if necessary, provided there is access to the source API documentation. Additionally, the platform features a straightforward yet highly effective forms tool. This tool not only seamlessly integrates with the workflow functionality but also facilitates the transmission of information to the document generation tool. This comprehensive integration is particularly noteworthy when compared to alternatives such as Oracle, which tends to rely on more complex and separate logic for similar functionalities. A key strength of Nintex lies in its user-centric approach to help documentation. The materials are designed to be easily understood, avoiding complex terminology. In cases where technical terms are used, they are linked to articles for further clarification. This contrasts with platforms like Microsoft and Oracle, which may employ technical jargon without clear explanations. Nintex further supports its users through a robust online community, fostering collaboration and shared insights. Additionally, Nintex University offers online training across all applications, following a role-based structure. Unlike some other platforms, Nintex's training is thoughtfully broken down into shorter courses, focused on specific roles. This approach ensures that users can efficiently access the information they need without navigating through extensive and potentially irrelevant content, as may be the case with Oracle's training structure."

"Out of box connectivity with UiPath."

"The most valuable features of this solution are that it's no code, it's very flexible, and it's easy to design."

"K2 is reasonably priced."

"The setup is easy."

More Nintex Process Platform pros

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"It has competitive AI capabilities."

"It's scalable."

"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."

"Great with IT processes and business processes."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

More ServiceNow Orchestration pros

Cons

"The cost of the solution is high and has room for improvement."

"We'd like to have integration with SharePoint."

"The management server and the admin page where you can manage processes need improvement."

"There have been some glitches, and the workflow fails frequently."

"The solution does not integrate with many platforms."

"The solution needs more RPA and AI features."

"The solution is a bit too expensive. It could be cheaper."

"Bring all features available from the on-premise product into the cloud version and the workflow error reporting."

More Nintex Process Platform cons

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"The deployment requires awareness among the project staff."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"There can be gaps in integration."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Nintex Workflow is more expensive than Microsoft's native products, but it is still considered moderately priced when compared to higher-end products such as K2."

"Certainly. Notably, in terms of cost, this solution presents a substantial advantage, being approximately forty percent more economical compared to Oracle. It offers flexibility with two deployment options, catering to both cloud and on-premises preferences. Moreover, within each deployment option, there are two variations available. For organizations with limited IT resources and relying on citizen developers—individuals from the business side comfortable with technology—the platform allows for a more hands-on approach. These users can independently implement solutions without extensive coding or custom development. In contrast, the KQ solution at Symantec is adept at addressing the needs of sectors like banking, where extensive custom development is required for seamless integration with existing applications, websites, and ensuring robust security measures."

"We pay on a yearly basis. It's my understanding that we pay approximately $11,000/year."

"Our maintenance costs are reduced."

"The product’s price is competitive compared to other vendors."

"Nintex products are expensive, but valuable. Licensing in on-premise was historically based on a perpetual model, where you’d license per Web front-end. However, they are switching exclusively to a consumption (subscription) model, where you purchase the number of workflows you think you’ll use in your environment, and can scale up from there."

"The annual support costs are expensive."

"The price of this solution is affordable but the problem in Algeria is our community is a bit slower. The new clients might feel the solution is a bit expensive."

More Nintex Process Platform pricing and cost advice

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"The solution is costly and orchestrations are very expensive."

"Pricing is custom to every customer."

"It is not very expensive."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

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879,259 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

16%

Manufacturing Company

10%

Educational Organization

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	6
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What do you like most about K2?

The latest version of Nintex has many features. We have a clear roadmap and the necessary application to integrate it into our platform.

What is your experience regarding pricing and costs for K2?

Nintex Process Platform is expensive. Prices relate to both features and the professional services necessary due to our lack of an implementation team.

What needs improvement with K2?

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

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Product Reports

Nintex Process Platform

Download Nintex Process Platform product report

ServiceNow Orchestration

Download ServiceNow Orchestration product report

Also Known As

K2 blackpearl, K2 Five, Nintex Workflow

No data available

Overview

Nintex Process Platform offers no/low-code development with system integrations and efficient workflow management, ideal for complex business processes. It's known for its scalable workflows, data management through SmartObjects, and a user-friendly visual designer.

Nintex Process Platform enables organizations to automate processes with ease, supporting electronic forms, digital transformation, and seamless department collaboration. Users on SharePoint and other integrated systems leverage its extensive workflow capabilities for approvals, onboarding, and information capture. While its current framework might benefit from performance enhancements and improved management console usability, it remains a strong choice for providing scalable solutions across industries.

What are the key features of Nintex Process Platform?

No/Low-Code Development: Enables users to develop applications without extensive coding knowledge, simplifying process creation.
System Integration: Offers seamless integration with systems like SharePoint and SAP, enhancing operational efficiency.
Workflow Capability: Facilitates the creation of sophisticated workflows suitable for complex processes.
SmartObjects: Centralizes data management, ensuring streamlined data access and usability.
Visual Designer: Simplifies the design and execution of business processes with an intuitive interface.

What benefits and ROI should users expect?

Increased Efficiency: Rapid deployment minimizes downtime and accelerates process automation.
Cost Savings: Reduces time spent on manual processes, improving operational costs.
Enhanced Collaboration: Streamlines communication and coordination across departments, leading to better teamwork.
Time Savings: Speeds up routine tasks like approvals and onboarding, freeing up resources for strategic initiatives.

Companies in sectors like government, HR, and financial services implement Nintex Process Platform for its ability to streamline and connect internal processes. It supports approval workflows, notifications, and data capturing, proving its versatility for diverse business needs. However, challenges with document conversion, performance, and cloud feature parity suggest room for enhancements, particularly in industries handling complex workflows.

Nintex

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

SEA Corp, Omnicom Group, Verizon, STIHL

experian, BEACHBODY, HealthPartners, Banosoft

Nintex Process Platform vs. ServiceNow Orchestration