Nintex Process Platform vs ServiceNow Orchestration comparison

Nintex Process Platform vs. ServiceNow Orchestration

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nintex Process Platform

Ranking in Process Automation

16th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (18th), Workload Automation (20th)

ServiceNow Orchestration

Ranking in Process Automation

14th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Process Automation category, the mindshare of Nintex Process Platform is 2.3%, up from 2.0% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.6%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
ServiceNow Orchestration	2.6%
Nintex Process Platform	2.3%
Other	95.1%

Process Automation

Featured Reviews

Hafiz Muhammad Usama

Manager Mobility & Digitalization at Fatima group

Have experienced challenges integrating with other systems but have benefited from improved process automation

There are multiple areas that need improvement. Nintex Process Platform needs integration with other platforms such as Salesforce and other CRM platforms. There should be actions available so we can directly integrate with these systems. Additionally, there is a gap in mathematical actions and logical actions. We need to parse data, and if we receive data in JSON, there is no action available in Nintex Process Platform to parse the data and extract data from that JSON string. Such actions and logical actions must be available in Nintex Process Platform to increase its capability. For us, Nintex Process Platform is configurable with SQL Server, but there is no configuration option available with Oracle. We also use Oracle in multiple processes, but we have found no way to directly configure Nintex Process Platform with Oracle. We have to use SQL Server in between. We have to create a link server within SQL Server as a bypass to retrieve or post data into Oracle. There were multiple improvement points available.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution helped us automate several processes we used to do manually."

"As a Solutions Architect my role is to help my clients implement tools and technology that can build and automate their businesses."

"Able to automate business processes and help reduce a significant amount of development efforts."

"Allows us to provide desktop/laptop and mobile solutions to our users."

"Valuable features include workflows (escalation, reminder, LazyApproval, actions, etc.) and ease of use."

"We contacted the technical support team a couple of times last year."

"The SharePoint feature is a really good connection, there are many features that are good."

"The solution has helped us to automate our business processes, our approval systems, and automation for quickly developing on SharePoint on-prem and SharePoint online."

More Nintex Process Platform pros

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"I would definitely recommend Orchestration if you're already on the ServiceNow platform."

"It is a very stable product, highly affordable."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"The product has a flexible interface for development."

"It's scalable."

"The automation ServiceNow has provided saves us a lot of time and resources."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

More ServiceNow Orchestration pros

Cons

"K2 is a workflow solution, and there is no RPA solution with K2. This is where K2 lacks a little bit."

"At times, issues arise in certain scenarios. In such cases, the versioning can become quite difficult. There may be no other way but to restart the entire process or rectify it at that point."

"The user interface in Nintex needs improvement. It is not very intuitive and requires changes."

"Currently, it's taking quite some time to deploy a package, it needs improvement"

"We would like to have access to an on-premises solution. In our country, we have a relationship with Central Bank of Egypt, which do noes not allow cloud solutions to be used. They should offer an on-prem solution with a flexible price license."

"User interface could use some improvement. Perhaps integration with Visual Studio or SharePoint Designer would be useful."

"Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk is not that efficient."

"The solution is a bit too expensive. It could be cheaper."

More Nintex Process Platform cons

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"The connectors need to be updated because certain connectors for third-party tools are not up to date, and our customers are having problems synchronizing data with some of these tools."

"We cannot perform GUI automation using the tool."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration."

"It is a highly complex platform to work on."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"The product’s price is competitive compared to other vendors."

"Nintex is around INR 200 per license in India, which is much cheaper. Smaller organizations are always looking for cost-effective solutions, and Nintex provides local solutions with very low pricing."

"For the initial hundred users, the cost is $21,000 per year, which I find too high."

"There is an initial fee when purchasing and a fee for maintenance afterward."

"The initial investment in K2 is heavy. Currently, the expenditure is $28,000 for a year. After we go to the cloud, it is going to be per seat and probably cheaper. Currently, there are unlimited users."

"Certainly. Notably, in terms of cost, this solution presents a substantial advantage, being approximately forty percent more economical compared to Oracle. It offers flexibility with two deployment options, catering to both cloud and on-premises preferences. Moreover, within each deployment option, there are two variations available. For organizations with limited IT resources and relying on citizen developers—individuals from the business side comfortable with technology—the platform allows for a more hands-on approach. These users can independently implement solutions without extensive coding or custom development. In contrast, the KQ solution at Symantec is adept at addressing the needs of sectors like banking, where extensive custom development is required for seamless integration with existing applications, websites, and ensuring robust security measures."

"Our maintenance costs are reduced."

"The annual support costs are expensive."

More Nintex Process Platform pricing and cost advice

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"The solution is costly and orchestrations are very expensive."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

"It is not very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

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893,244 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

11%

Construction Company

Computer Software Company

Financial Services Firm

23%

Manufacturing Company

Comms Service Provider

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	6
Large Enterprise	26

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for K2?

Nintex Process Platform is expensive. Prices relate to both features and the professional services necessary due to our lack of an implementation team.

What needs improvement with K2?

What is your primary use case for K2?

Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most of them are safety projects, and a few other projects include off-boarding proje...

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

What is your primary use case for ServiceNow Orchestration?

I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...

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Product Reports

Nintex Process Platform

Download Nintex Process Platform product report

ServiceNow Orchestration

Download ServiceNow Orchestration product report

Also Known As

K2 blackpearl, K2 Five, Nintex Workflow

No data available

Overview

Nintex Process Platform offers no/low-code development with system integrations and efficient workflow management, ideal for complex business processes. It's known for its scalable workflows, data management through SmartObjects, and a user-friendly visual designer.

Nintex Process Platform enables organizations to automate processes with ease, supporting electronic forms, digital transformation, and seamless department collaboration. Users on SharePoint and other integrated systems leverage its extensive workflow capabilities for approvals, onboarding, and information capture. While its current framework might benefit from performance enhancements and improved management console usability, it remains a strong choice for providing scalable solutions across industries.

What are the key features of Nintex Process Platform?

No/Low-Code Development: Enables users to develop applications without extensive coding knowledge, simplifying process creation.
System Integration: Offers seamless integration with systems like SharePoint and SAP, enhancing operational efficiency.
Workflow Capability: Facilitates the creation of sophisticated workflows suitable for complex processes.
SmartObjects: Centralizes data management, ensuring streamlined data access and usability.
Visual Designer: Simplifies the design and execution of business processes with an intuitive interface.

What benefits and ROI should users expect?

Increased Efficiency: Rapid deployment minimizes downtime and accelerates process automation.
Cost Savings: Reduces time spent on manual processes, improving operational costs.
Enhanced Collaboration: Streamlines communication and coordination across departments, leading to better teamwork.
Time Savings: Speeds up routine tasks like approvals and onboarding, freeing up resources for strategic initiatives.

Companies in sectors like government, HR, and financial services implement Nintex Process Platform for its ability to streamline and connect internal processes. It supports approval workflows, notifications, and data capturing, proving its versatility for diverse business needs. However, challenges with document conversion, performance, and cloud feature parity suggest room for enhancements, particularly in industries handling complex workflows.

Nintex

ServiceNow Orchestration automates business workflows with intuitive script creation and flexible integrations, especially with Microsoft tools. It enhances process efficiency by supporting provisioning systems, AI operations, and employee management, providing a scalable, secure, and 360-degree solution.

ServiceNow Orchestration is designed to streamline IT workflows and enhance IT infrastructure management. Its drag-and-drop functionality simplifies complex processes and integrates seamlessly with platforms like HR, Active Directory, and SAP. While it has strong data visualization and cloud automation capabilities, users report needing more third-party integration options. The platform's scalability and competitive AI functionality allow organizations to unify processes with secure provisioning and achieve comprehensive visibility. Users appreciate the API capabilities despite challenges with interface complexity, limited workflow flexibility, and connector updates. Automation for employee onboarding, application installations, and provisioning systems are common use cases, although more advanced GUI automation and event monitoring are desired.

What are the key features of ServiceNow Orchestration?

User-friendly Scripting: Facilitates easy script creation with minimal effort.
Drag-and-Drop Workflow: Allows simple automation of business processes.
Integration Capabilities: Robust connections across platforms especially with Microsoft products.
AI Operations: Supports advanced operational automation.
Data Visualization: Provides easy access to comprehensive data insights.

What benefits should users look for in reviews?

Scalability: Offers robust growth potential without requiring a thick client.
Secure Provisioning: Ensures safe unification of processes.
Comprehensive Visibility: Provides a 360-degree view of processes.
Enhanced Workflow Efficiency: Simplifies IT operations through automation.
API Capabilities: Facilitates seamless integration with other systems.

In industries like IT infrastructure management and enterprise resource management, ServiceNow Orchestration is utilized primarily for automating workflows such as application installations and network management. Companies use it for employee onboarding and resource allocation, leveraging its integration with HR systems and SAP to maintain IT efficiency.

ServiceNow

Sample Customers

SEA Corp, Omnicom Group, Verizon, STIHL

experian, BEACHBODY, HealthPartners, Banosoft

Nintex Process Platform vs. ServiceNow Orchestration