Nintex Process Platform vs ServiceNow Orchestration comparison

Nintex and ServiceNow are both solutions in the Process Automation category. Nintex is ranked #15 with an average rating of 7.0, while ServiceNow is ranked #12 with an average rating of 8.0. Nintex holds a 2.3% mindshare in PA, compared to ServiceNow’s 2.5% mindshare. Additionally, 88% of Nintex users are willing to recommend the solution, compared to 93% of ServiceNow users who would recommend it.

Nintex Process Platform

Read 25 Nintex Process Platform reviews

5,636 Views
2,311 Comparison Views

88% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

3,178 Views
3,051 Comparison Views

93% willing to recommend

Nintex Process Platform

ServiceNow Orchestration

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 17, 2024

Nintex Process Platform and ServiceNow Orchestration are prominent solutions in the process automation category. Nintex holds an advantage in cost-effectiveness while ServiceNow offers superior features despite its higher pricing.

Features: Nintex Process Platform is known for its scalability and performance, leveraging the K2 designer for workflow creation, while also integrating well with applications like SAP. It automates SharePoint processes effectively, making use of SmartForms and SmartObjects. ServiceNow Orchestration excels in service mapping, AI integrations, and comprehensive automation capabilities, particularly in business processes and cloud services automation. It provides a robust set of tools beyond workflow automation.

Room for Improvement: Nintex users often mention the need for better logging, reporting, and workflow error identification, as well as performance enhancements. There's also a demand for simpler SmartForms and expanded cloud feature parity. ServiceNow Orchestration users report complexity and high costs as concerns, wishing for faster update deployments and improved event monitoring.

Ease of Deployment and Customer Service: Nintex supports on-premises and public cloud deployments, with mixed reviews on support. However, it benefits from strong online community resources. ServiceNow predominantly operates in cloud environments with generally good customer service, though requiring a strong internal contact for efficient service.

Pricing and ROI: Nintex provides moderate pricing through a subscription model that allows scalability, proving cost-effective for smaller setups. ServiceNow is perceived as expensive, justified by its features, but its complexity and pricing may deter some users.

To learn more, read our detailed Nintex Process Platform vs. ServiceNow Orchestration Report (Updated: June 2026).

Buyer's Guide

Nintex Process Platform vs. ServiceNow Orchestration

June 2026

Download the complete report

Helped 900,838 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nintex Process Platform

Ranking in Process Automation

15th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (17th), Workload Automation (19th)

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Process Automation category, the mindshare of Nintex Process Platform is 2.3%, up from 1.8% compared to the previous year. The mindshare of ServiceNow Orchestration is 2.5%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
ServiceNow Orchestration	2.5%
Nintex Process Platform	2.3%
Other	95.2%

Process Automation

Featured Reviews

Hafiz Muhammad Usama

Manager Mobility & Digitalization at Fatima group

Have experienced challenges integrating with other systems but have benefited from improved process automation

There are multiple areas that need improvement. Nintex Process Platform needs integration with other platforms such as Salesforce and other CRM platforms. There should be actions available so we can directly integrate with these systems. Additionally, there is a gap in mathematical actions and logical actions. We need to parse data, and if we receive data in JSON, there is no action available in Nintex Process Platform to parse the data and extract data from that JSON string. Such actions and logical actions must be available in Nintex Process Platform to increase its capability. For us, Nintex Process Platform is configurable with SQL Server, but there is no configuration option available with Oracle. We also use Oracle in multiple processes, but we have found no way to directly configure Nintex Process Platform with Oracle. We have to use SQL Server in between. We have to create a link server within SQL Server as a bypass to retrieve or post data into Oracle. There were multiple improvement points available.

Read full review

Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Has helped orchestrate processes and integrate workflows across cloud environments

I recommend ServiceNow Orchestration for larger companies because they have the capability to manage complex environments where it performs better. I promote low-code solutions for these implementations. I don't currently have an idea regarding the pre-built integrations of ServiceNow Orchestration, but I plan to check my area to determine what added value it can bring. I would rate this solution a nine overall.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has helped us to automate our business processes, our approval systems, and automation for quickly developing on SharePoint on-prem and SharePoint online."

"It's easy to learn. However, there is very little content available for the Nintex also, but they are providing their own documentation and all. So, it's easy to learn also."

"It is very easy to use."

"The workflow engine of K2 is its main strength. Its workflow engine is probably one of the best, and that's the reason why Nintex bought K2. It can clearly handle any complex process or scenario. K2 is almost low-code. It is a no-code or low-code solution. You don't have to read a whole lot of code. It is pretty much GUI based. Their support is also excellent. The biggest advantage of K2 is SmartObjects, which allow you to separate the data from the application. It is a standalone application that allows you to build a data source from different places, which a lot of other applications also do. It is called SmartObjects technology, which is pretty powerful. If I have data from different applications, such as JD and ServiceNow, I can just create a SmartObject based on a data source and use it. I have some forms that have six, seven, or eight applications in a single form with data from different places."

"I find it useful to utilize LDAP query action to find out the status of a particular user."

"The setup is easy."

"The solution helped us automate several processes we used to do manually."

"Scalability, good performance, and the K2 designer to create workflows/screens are the most valuable features."

More Nintex Process Platform pros

"I would definitely recommend Orchestration if you're already on the ServiceNow platform."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"I use it to orchestrate processes and integration features to gather and update data during specified timeframes or exchange data in real-time when changes occur based on certain criteria."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"It's scalable."

"It has competitive AI capabilities."

"The data visualization is good."

"There are a lot of ready to use orchestration custom packs."

More ServiceNow Orchestration pros

Cons

"Technical support is not so good, i.e., you should have a good contact inside the company, because the service desk is not that efficient."

"Nintex seems to be very server intensive. It is one of the reasons that we are moving to a different product on the SharePoint 2016 platform."

"I have used Pega and I feel that it offers more than the K2 solution, in terms of the latest technology."

"Difficult to include external partners with the solution deployed on-premise."

"Currently, it's taking quite some time to deploy a package, it needs improvement."

"The interface could be better and more language support is needed in the development environment or in the solutions platform in general."

"There is room for improvement in the user experience in the forms."

"Converting a document from PDF to MS Word, or vice versa, needs to be improved."

More Nintex Process Platform cons

"It is a highly complex platform to work on."

"The deployment requires awareness among the project staff."

"I would like a user experience module to be added."

"We cannot perform GUI automation using the tool."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"We had a few use cases where we couldn't find solutions in Orchestration and had to go with the publishers to solve them."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Nintex Workflow is more expensive than Microsoft's native products, but it is still considered moderately priced when compared to higher-end products such as K2."

"We pay on a yearly basis. It's my understanding that we pay approximately $11,000/year."

"The product’s price is competitive compared to other vendors."

"Comparatively, it's expensive."

"Nintex is around INR 200 per license in India, which is much cheaper. Smaller organizations are always looking for cost-effective solutions, and Nintex provides local solutions with very low pricing."

"For the initial hundred users, the cost is $21,000 per year, which I find too high."

"Offering a licensing model that allows for multiple small workflows would be a huge improvement to an already great platform."

"It's more suited for enterprise level, not for small or medium-sized businesses (SMBs)."

More Nintex Process Platform pricing and cost advice

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

"Pricing is custom to every customer."

"In terms of price, this solution is at the higher end of what you'll find."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is not very expensive."

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

See recommendations

900,838 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Manufacturing Company

11%

Construction Company

10%

Computer Software Company

Financial Services Firm

22%

Manufacturing Company

Comms Service Provider

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	6
Large Enterprise	26

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for K2?

Nintex Process Platform is expensive. Prices relate to both features and the professional services necessary due to our lack of an implementation team.

See all answers

What needs improvement with K2?

See all answers

What is your primary use case for K2?

Our organization is a fertilizer company where we develop workflows regarding processes occurring at the plant. Most of them are safety projects, and a few other projects include off-boarding proje...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

If I compare the interface of ServiceNow Orchestration with Boomi, it is easier to use Boomi than ServiceNow Orchestration. Boomi is an ESB with orchestration features to integrate and exchange dat...

See all answers

What is your primary use case for ServiceNow Orchestration?

I use ServiceNow Orchestration's third-party integrations, and when I benchmarked ServiceNow Orchestration, I ensured that there are connectors and API capabilities available to integrate it with o...

See all answers

Comparisons

Camunda vs Nintex Process Platform

Compared 4% of the time

IBM BPM vs Nintex Process Platform

Compared 4% of the time

WorkflowGen vs Nintex Process Platform

Compared 4% of the time

AWS Step Functions vs Nintex Process Platform

Compared 3% of the time

Make vs Nintex Process Platform

Compared 3% of the time

More Nintex Process Platform Competitors

Camunda vs ServiceNow Orchestration

Compared 12% of the time

Control-M vs ServiceNow Orchestration

Compared 9% of the time

Resolve Actions vs ServiceNow Orchestration

Compared 6% of the time

BIC Process Execution vs ServiceNow Orchestration

Compared 5% of the time

Temporal vs ServiceNow Orchestration

Compared 5% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

Nintex Process Platform

June 2026

Download Nintex Process Platform product report

Buyer's Guide

ServiceNow Orchestration

May 2026

Download ServiceNow Orchestration product report

Also Known As

K2 blackpearl, K2 Five, Nintex Workflow

No data available

Overview

Nintex Process Platform offers no/low-code development with system integrations and efficient workflow management, ideal for complex business processes. It's known for its scalable workflows, data management through SmartObjects, and a user-friendly visual designer.

Nintex Process Platform enables organizations to automate processes with ease, supporting electronic forms, digital transformation, and seamless department collaboration. Users on SharePoint and other integrated systems leverage its extensive workflow capabilities for approvals, onboarding, and information capture. While its current framework might benefit from performance enhancements and improved management console usability, it remains a strong choice for providing scalable solutions across industries.

What are the key features of Nintex Process Platform?

No/Low-Code Development: Enables users to develop applications without extensive coding knowledge, simplifying process creation.
System Integration: Offers seamless integration with systems like SharePoint and SAP, enhancing operational efficiency.
Workflow Capability: Facilitates the creation of sophisticated workflows suitable for complex processes.
SmartObjects: Centralizes data management, ensuring streamlined data access and usability.
Visual Designer: Simplifies the design and execution of business processes with an intuitive interface.

What benefits and ROI should users expect?

Increased Efficiency: Rapid deployment minimizes downtime and accelerates process automation.
Cost Savings: Reduces time spent on manual processes, improving operational costs.
Enhanced Collaboration: Streamlines communication and coordination across departments, leading to better teamwork.
Time Savings: Speeds up routine tasks like approvals and onboarding, freeing up resources for strategic initiatives.

Companies in sectors like government, HR, and financial services implement Nintex Process Platform for its ability to streamline and connect internal processes. It supports approval workflows, notifications, and data capturing, proving its versatility for diverse business needs. However, challenges with document conversion, performance, and cloud feature parity suggest room for enhancements, particularly in industries handling complex workflows.

Nintex

ServiceNow Orchestration automates business workflows with intuitive script creation and flexible integrations, especially with Microsoft tools. It enhances process efficiency by supporting provisioning systems, AI operations, and employee management, providing a scalable, secure, and 360-degree solution.

ServiceNow Orchestration is designed to streamline IT workflows and enhance IT infrastructure management. Its drag-and-drop functionality simplifies complex processes and integrates seamlessly with platforms like HR, Active Directory, and SAP. While it has strong data visualization and cloud automation capabilities, users report needing more third-party integration options. The platform's scalability and competitive AI functionality allow organizations to unify processes with secure provisioning and achieve comprehensive visibility. Users appreciate the API capabilities despite challenges with interface complexity, limited workflow flexibility, and connector updates. Automation for employee onboarding, application installations, and provisioning systems are common use cases, although more advanced GUI automation and event monitoring are desired.

What are the key features of ServiceNow Orchestration?

User-friendly Scripting: Facilitates easy script creation with minimal effort.
Drag-and-Drop Workflow: Allows simple automation of business processes.
Integration Capabilities: Robust connections across platforms especially with Microsoft products.
AI Operations: Supports advanced operational automation.
Data Visualization: Provides easy access to comprehensive data insights.

What benefits should users look for in reviews?

Scalability: Offers robust growth potential without requiring a thick client.
Secure Provisioning: Ensures safe unification of processes.
Comprehensive Visibility: Provides a 360-degree view of processes.
Enhanced Workflow Efficiency: Simplifies IT operations through automation.
API Capabilities: Facilitates seamless integration with other systems.

In industries like IT infrastructure management and enterprise resource management, ServiceNow Orchestration is utilized primarily for automating workflows such as application installations and network management. Companies use it for employee onboarding and resource allocation, leveraging its integration with HR systems and SAP to maintain IT efficiency.

ServiceNow

Sample Customers

SEA Corp, Omnicom Group, Verizon, STIHL

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Nintex Process Platform vs. ServiceNow Orchestration

June 2026

Free Report: Nintex Process Platform vs. ServiceNow Orchestration

Find out what your peers are saying about Nintex Process Platform vs. ServiceNow Orchestration and other solutions. Updated: June 2026.

DOWNLOAD NOW

900,838 professionals have used our research since 2012.

See our Nintex Process Platform vs. ServiceNow Orchestration report.

See our list of best Process Automation vendors.

We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.