We performed a comparison between IBM BPM and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It provides value and simplifies processes."
"IBM BPM's most valuable features are its speed in implementing and providing any changes."
"Previously, our company's business automation process was slow. IBM BPM's schedule and response functionalities are excellent...There are countless use cases in which IBM BPM proves to be a valuable tool for my clients."
"Agility is the key. It gives our customers a faster way to be able to implement processes, get ownership of task, visibility into a process. The ability to modify that process, optimize that process over time, is probably the biggest benefit that they get from the software."
"Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
"The solution offers great notifications."
"The installation was straightforward."
"With the Process Center, I can go to one place and view what all the environments are doing."
"It's scalable."
"The data visualization is good."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"There are a lot of ready to use orchestration custom packs."
"The product has a flexible interface for development."
"It's probably the best product out there."
"The solution effectively automates business processes."
"Also, we would like to see integration with artificial intelligence, machine learning-type of technical capabilities. Right now, there are a lot Watson libraries out there. Building those integrations more, out-of-the-box, from IBM would be a good direction."
"We have been experiencing bad performance and instability."
"Could increase vulnerability and security patches to make it more robust."
"I have an interest around the robotic piece, and integrating that with the processes. I think that is certainly a good direction to be going."
"User Interface components could be further refined to enhance and extend customizations dictated by end clients."
"The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive."
"There is a lot of room for improvement of the dashboards."
"We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"The deployment requires awareness among the project staff."
"Efficiency of some features could be improved."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"I would like a user experience module to be added."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
IBM BPM is ranked 5th in Process Automation with 105 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. IBM BPM is rated 7.8, while ServiceNow Orchestration is rated 8.2. The top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". IBM BPM is most compared with Camunda, Appian, Pega BPM, IBM Business Automation Workflow and SAP Signavio Process Manager, whereas ServiceNow Orchestration is most compared with Camunda, Control-M, Nintex Process Platform, BMC TrueSight Orchestration and F5 BIG-IQ. See our IBM BPM vs. ServiceNow Orchestration report.
See our list of best Process Automation vendors.
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
