IBM BPM vs ServiceNow Orchestration comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Ranking in Process Automation
Average Rating
Number of Reviews
Ranking in other categories
Business Process Management (BPM) (5th), Application Infrastructure (7th)
ServiceNow Orchestration
Ranking in Process Automation
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories

Mindshare comparison

As of June 2024, in the Process Automation category, the mindshare of IBM BPM is 11.0%, up from 9.8% compared to the previous year. The mindshare of ServiceNow Orchestration is 6.4%, up from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
Unique Categories:
Business Process Management (BPM)
Application Infrastructure
No other categories found

Featured Reviews

Dec 19, 2023
Easy to use, good price, easy for developers, easy to install and configure
The use cases include security and network processing for internal purposes It streamlines processes, benefits other projects, and integrates with other solutions. I appreciate its high user capacity and standard compliance. It's also helpful for multi-project deployments, design assessments,…
Oct 6, 2022
Enables an organization to bring all its functions together, saving time and resources
The use case depends on the needs of our customers. We deploy it for business and IT workflows as well as for within IT workflows. Use cases also include auto-ticketing and auto-resolution. We have a premium partnership with ServiceNow and I'm a business manager in IT services.  The automation…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:


"The solution offers great notifications."
"The most valuable feature of IBM BPM is the low code design, and ease of maintenance. Additionally, the integration is good and easy to do."
"Its dashboard is easy to use and very good. It allows us to customize."
"We have used a lot of out-of-the-box reporting on the process performance metrics. We have been able to make suggested changes to staff for this role or streamlining by eliminate some activities where people were not requiring a lot of work in the first place."
"I think the best way it can be it improved, is to make it easier to install. It's a very complicated piece of software, and there are a lot of things you have to do to get it set up. It's not just running an installer. You install WebSphere. You install the BPM product, and there's a large host of other steps you have to do: run queries against the database, you have to manually configure a bunch of properties files for your environment. I think if they could streamline all that, so it wasn't a considerable effort to install, that would be very useful. Because from an engineering point of view, you want to spend as little time as possible actually installing a product."
"IBM BPM is both scalable and stable."
"We can scale by increasing the infrastructure which is currently running."
"It continues to keep up with the changing needs of the business. That is the strong value proposition of BPM. It's not a one-time automation."
"The solution effectively automates business processes."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"The data visualization is good."
"The iTerm suite is also crucial for visibility and optimization."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"There are a lot of ready to use orchestration custom packs."
"Great with IT processes and business processes."
"It's probably the best product out there."


"We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes."
"We are a government organization, and we are the largest government power sector in India. We generate around 30% of power in India. Therefore, our processes are quite complex. Although IBM BPM is a low-code or no-code software, if you want to have extremely complex workflows, just the business process diagrams are not helpful in creating those workflows. While implementing complex workflows, only the process flow diagrams did not help us. We had to write a lot of Java scripts and Java queries to achieve what we wanted. Its integration capabilities with the SAP environment have to be improved. At present, we are only talking at the web services environment level. Its price also needs to be improved. It is currently expensive. Previously, Active Directory required a heterogeneous environment, but now they want a homogeneous environment. We had onboarded employees through Microsoft Active Directory, and now I have to implement Microsoft AD only from the cloud for my vendors."
"It is not user-friendly."
"I would like to see a lot more case studies."
"Our developers are complaining that it's too complex to maintain."
"The tool's workflow function is very strong."
"The analysis reports could be much better."
"There needs to be better documentation for IBM BPM in a central place. There is not any standard documentation for each component available and has been a barrier for developers."
"We cannot perform GUI automation using the tool."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"The deployment requires awareness among the project staff."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"There can be gaps in integration."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

Pricing and Cost Advice

"It is pricey."
"Licensing is managed by the client, but we know it is yearly. Camunda is relatively cheaper. There is not much difference in pricing of IBM and PEGA. For large licensing, there are discounts as well."
"The pricing is very high."
"The pricing is quite high, I would rate it two out of five."
"The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from."
"IBM BPM is expensive, so most large companies opt for IBM based on their licensing options."
"It's expensive. All software is always extremely high. The manufacturing cost that we have compared to the selling cost, it's not like you're building a house or building a car. But putting that aside, considering that it's expensive, it's a lot of money. If you compare it with some of the other alternatives in the market, it's a similar price. For instance, if you compare it with Pegasystems, it's a similar price."
"It has a low cost to implement. You'll get your money back in the same year that you complete the project."
"It is not very expensive."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"In terms of price, this solution is at the higher end of what you'll find."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"The solution is costly and orchestrations are very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
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Top Industries

By visitors reading reviews
Financial Services Firm
Computer Software Company
Manufacturing Company
Financial Services Firm
Computer Software Company
Manufacturing Company

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
The product is expensive considering the hardware and software costs.
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is room for improvement in pricing. The initial setup is a bit challenging, only due to getting incorrect information from the client team. That’s the only issue, possibly. You have to read t...

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
No data available

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Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about IBM BPM vs. ServiceNow Orchestration and other solutions. Updated: May 2024.
789,442 professionals have used our research since 2012.