ServiceNow Orchestration vs Temporal comparison

ServiceNow and Temporal Technologies are both solutions in the Process Automation category. ServiceNow is ranked #12 with an average rating of 8.0, while Temporal Technologies is ranked #3 with an average rating of 8.6. ServiceNow holds a 3.7% mindshare in PA, compared to Temporal Technologies’s 7.6% mindshare. Additionally, 92% of ServiceNow users are willing to recommend the solution, compared to 94% of Temporal Technologies users who would recommend it.

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

1,896 Views
1,858 Comparison Views

92% willing to recommend

Temporal

Read 18 Temporal reviews

2,278 Views
2,278 Comparison Views

94% willing to recommend

ServiceNow Orchestration

Temporal

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow Orchestration and Temporal are competing products in the workflow automation category. ServiceNow Orchestration has the upper hand in established enterprise environments due to its extensive integration capabilities, while Temporal offers more flexibility and scalability for developers.

Features: ServiceNow Orchestration includes robust integration options for multi-system environments, seamless automation of complex workflows, and strong support for enterprise ITSM transitioning to ESM. Its ability to spin cloud services automatically on approval and integrate with Microsoft products offers an edge for complex tasks. Temporal provides excellent support for long-running workflows, simplifies retry and rollback mechanisms, and handles distributed transactions efficiently in microservice environments. Its ability to manage retries and state durability is crucial for maintaining reliability.

Room for Improvement: ServiceNow Orchestration could improve on network connectivity testing and enhance user experience in scripting and UI tasks, which sometimes require expertise in Java. There are limitations in administrator connectivity testing for certain integrations. Temporal could offer more examples and streamlined onboarding for developers less familiar with event-driven architectures. Its complexities in handling signals, queries, and updates might pose challenges without prior knowledge. Providing more robust default settings and examples could enhance the initial learning curve.

Ease of Deployment and Customer Service: ServiceNow Orchestration provides a deployment model that integrates smoothly with existing systems, with dedicated support simplifying onboarding for enterprises. Temporal offers cloud-native deployment suited for developers building customized systems. Its community and documentation, while helpful, may require more initial adaptation than ServiceNow's structured support.

Pricing and ROI: ServiceNow Orchestration may involve higher upfront costs, yet delivers ROI through reduced integration challenges and streamlined enterprise processes. Temporal provides a cost-effective option prioritizing scalability, potentially resulting in substantial ROI as usage scales, though exact pricing is not publicly detailed.

To learn more, read our detailed ServiceNow Orchestration vs. Temporal Report (Updated: September 2025).

Buyer's Guide

ServiceNow Orchestration vs. Temporal

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Temporal

Ranking in Process Automation

3rd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of ServiceNow Orchestration is 3.7%, down from 4.5% compared to the previous year. The mindshare of Temporal is 7.6%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
Temporal	7.6%
ServiceNow Orchestration	3.7%
Other	88.7%

Process Automation

Featured Reviews

Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

Read full review

Gustavo Carneiro

Backend Software Engineer at Fortics

Availability it provides to our products is great and stable product

Sometimes it scales kind of badly, but it depends on the process of our products. If we have too many signals in a workflow, we might need 50 or 60 pods of the same worker. But this doesn’t happen with every worker; it just happens in some special use cases. The scalability is great, but could be better. We needed to change Temporal's database from Postgres to Cassandra to handle it more cheaply for our infrastructure. We do not use Temporal Cloud; we use Temporal Open Source. Cassandra DB was the best choice because it was cheaper. The problem with Postgres was the only problem we faced. But besides that, it has been great since the start.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"It has competitive AI capabilities."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"There are a lot of ready to use orchestration custom packs."

"The data visualization is good."

"It is a very stable product, highly affordable."

"It's probably the best product out there."

"Great with IT processes and business processes."

More ServiceNow Orchestration pros

"It is very useful for long-running workflows."

"It's easy to get started and user-friendly."

"The most valuable thing about Temporal is that we can create multiple and child workflows. We can segregate work as we want, which is good for work organization. It's also easy to maintain. We're trying to generate and fill PDF forms with custom data, including digital signatures. We call AWS and do all activities through Temporal, like calling and saving data in buckets. We do this because we have a lot of load, with multiple users requesting data. We have two types of users: admin and customer. The admin creates forms, and employees or customers fill them out. When admin gets a form, it's stored in Temporal."

"The solution's most valuable feature is its ability to retry from an interrupted state."

"We like the fact that the whole process is durable, which is very useful to us."

"What I like best about the tool is that it's easy to install, especially since it uses JavaScript. It's also easy to set up with Docker, and the documentation is easy to understand."

"The solution's most valuable feature is its ability to fix things quickly."

"When some jobs take a lot of time and fail midway, the solution’s retry feature automatically causes them to retry."

More Temporal pros

Cons

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The deployment requires awareness among the project staff."

"I would like a user experience module to be added."

"We cannot perform GUI automation using the tool."

"It is a highly complex platform to work on."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

More ServiceNow Orchestration cons

"Temporal lacks many resources, like YouTube videos, which users can use to learn or refer to if they get stuck with the solution."

"We previously faced issues with the solution's patch system."

"I don't like the limitations on data flow, particularly the difficulty of passing large amounts of data between different activities."

"Temporal could be improved by making it more user-friendly for beginners and non-technical staff, ensuring easier integration and usability across different use cases."

"Temporal images aren’t FIPS compliant, and we have to be FIPS compliant."

"There are areas where Temporal could improve. For instance, calling multiple microservices with Temporal introduces latency due to workflow registration and analytics overhead."

"One issue is that we don't have enough resources in the community to get answers when we face problems. We once had a cross-cluster persistence issue, which we solved using different keys. I think Temporal is good right now, but I'm part of the community and will let you know if I think of any improvements."

"Retro compatibility needs improvement. Sometimes, when we make new changes to a workflow, it fails if it is not configured properly due to compatibility issues."

More Temporal cons

Pricing and Cost Advice

"In terms of price, this solution is at the higher end of what you'll find."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"The solution is costly and orchestrations are very expensive."

"It is not very expensive."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The savings weren't as big as we initially expected, but they were pretty great from a developer's perspective."

"The tool is open source under the MIT license, so there are no hidden fees. You can freely use everything on their GitHub and Docker images."

"Temporal is a free, open-source tool."

"Temporal is open-source and free to use, which is great. We didn't have to pay for any premium features."

"It is worth the price."

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Manufacturing Company

Computer Software Company

Insurance Company

Financial Services Firm

29%

Computer Software Company

14%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	6

Questions from the Community

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

What is your experience regarding pricing and costs for Temporal?

In terms of pricing, Camunda is indeed costlier than Temporal. The cloud deployment costs differ, and while Camunda 7 can be cheaper due to its integrated setup, comparing latest versions between T...

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What needs improvement with Temporal?

The only area for improvement in Temporal is the UI. I know it is a non-UI first product, but comparing Camunda versus Temporal UI, there is a difference. Moreover, n8n, being a no-code platform, i...

See all answers

What is your primary use case for Temporal?

The main purposes for using Temporal are automation flows, especially financial automations and supply chain automations. Our company name is SR, we are a digital-first CPG brand making company, ma...

See all answers

Comparisons

Camunda vs ServiceNow Orchestration

Compared 42% of the time

Control-M vs ServiceNow Orchestration

Compared 15% of the time

IBM BPM vs ServiceNow Orchestration

Compared 6% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 6% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

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Camunda vs Temporal

Compared 41% of the time

Flowable vs Temporal

Compared 15% of the time

Orkes vs Temporal

Compared 15% of the time

Pega Platform vs Temporal

Compared 6% of the time

IBM BPM vs Temporal

Compared 3% of the time

More Temporal Competitors

Product Reports

Buyer's Guide

ServiceNow Orchestration

October 2025

Download ServiceNow Orchestration product report

Buyer's Guide

Temporal

October 2025

Download Temporal product report

Overview

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Temporal automates and manages workflows efficiently, offering resilience in distributed systems with features like retry and fault tolerance. Its capabilities in handling complex workflows and integrating with programming languages make it a valuable tool for managing diverse business logic.

Temporal excels in workflow orchestration, automating tasks across multiple platforms, and ensuring durability in asynchronous operations. It supports long-running workflows and simplifies handling distributed transactions, reducing boilerplate code. Temporal is noted for its durable execution and built-in retry policies, enhancing resilience. Despite its complexity and steep learning curve, it is valued for its integration with popular programming languages and relatively easy setup process, though it requires improvements in user-friendly features, documentation, community support, and security.

What are Temporal's key features?

Automation and Efficient Management: Automatically handles workflows without manual intervention.
Resilience and Fault Tolerance: Features built-in retry policies for increased reliability.
Integration: Supports various programming languages, easing development.
Distributed Transactions: Simplifies complex transaction handling with reduced boilerplate code.
Durable Execution: Ensures long-running workflows are reliably managed.

What benefits or ROI should users evaluate?

Scalability and Reliability: Enhances IT environments through robust workflow management.
Ease of Integration: Supports seamless multi-platform automation.
Improved Operational Efficiency: Reduces need for extensive coding, streamlining processes.
Durability and Fault Tolerance: Provides reliable asynchronous operations.

Temporal is implemented in sectors requiring robust workflow orchestration, such as managing data pipelines, API integration, and scheduling tasks. Organizations in a Kubernetes environment leverage it for its scalability and infrastructure management capabilities, securing integrations and enhancing reliability across IT operations.

Temporal Technologies

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft

Information Not Available

Buyer's Guide

ServiceNow Orchestration vs. Temporal

September 2025

Free Report: ServiceNow Orchestration vs. Temporal

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