The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage.
We collaborate with ServiceNow. We follow an MSP model, procuring licenses, packaging solutions, and delivering projects for clients. It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things. This is why this is quite expensive. That's the feedback we've got from the client. There are no additional costs and fees until they have integration pieces that are not out of the box. Then, they may have to get some plug-ins just in case if they don't they don't use the out-of-the-box plug-ins.
Information Technology Specialist at a tech services company with 1-10 employees
Real User
Feb 13, 2023
I don't know the licensing cost as it depends on what modules you pick up, and the applications you use. It is based on the type of product you select. For instance, IT service management is based on the number of service agents that you have, it's got a base price. Then the number of service agents that you give access to at the resolution level follows the item, the discovery, and the CMDB which is based on the number of CIs that you put into it. So the licensing model depends on what you want to pick up. Its fee is based on what your utilization is.
The solution is costly and orchestrations are very expensive. The approach is "what we have is what you get." The customer pays a lot of money for that rigid approach.
Business Manager, Cybersecurity & Network Practices at a computer software company with 1,001-5,000 employees
Real User
Oct 6, 2022
We provide our customers with a license and we bundle our own services together with that. ServiceNow offers different kinds of licenses that range in cost. We have the flexibility to get discounts based on scale.
ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level. The cost is a little bit too high.
ServiceNow is priced on the higher side. Everybody knows that but in terms of the gap between ITSM standard and ITSM flow the gap is so large that customers often say they want to go with a chat bot, a virtual agent. If they look at going to pro there is an additional $50 or $60 per user. I think they should offer some kind of subsidy for modules. If a user wants to use only the virtual agent that should be made available so the user doesn't have to pay the entire amount for getting the one functionality in the professional version. There were some extra costs involved for performance analytics which is not included as part of the standard edition.
ServiceNow Orchestration automates business workflows with intuitive script creation and flexible integrations, especially with Microsoft tools. It enhances process efficiency by supporting provisioning systems, AI operations, and employee management, providing a scalable, secure, and 360-degree solution.ServiceNow Orchestration is designed to streamline IT workflows and enhance IT infrastructure management. Its drag-and-drop functionality simplifies complex processes and integrates...
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
Pricing is custom to every customer.
The clients have an annual licensing system.
The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage.
We collaborate with ServiceNow. We follow an MSP model, procuring licenses, packaging solutions, and delivering projects for clients. It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things. This is why this is quite expensive. That's the feedback we've got from the client. There are no additional costs and fees until they have integration pieces that are not out of the box. Then, they may have to get some plug-ins just in case if they don't they don't use the out-of-the-box plug-ins.
I don't know the licensing cost as it depends on what modules you pick up, and the applications you use. It is based on the type of product you select. For instance, IT service management is based on the number of service agents that you have, it's got a base price. Then the number of service agents that you give access to at the resolution level follows the item, the discovery, and the CMDB which is based on the number of CIs that you put into it. So the licensing model depends on what you want to pick up. Its fee is based on what your utilization is.
The solution is costly and orchestrations are very expensive. The approach is "what we have is what you get." The customer pays a lot of money for that rigid approach.
We provide our customers with a license and we bundle our own services together with that. ServiceNow offers different kinds of licenses that range in cost. We have the flexibility to get discounts based on scale.
ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level. The cost is a little bit too high.
This is an expensive product, but it is the best in the market considering the features and lack of competitors.
ServiceNow is priced on the higher side. Everybody knows that but in terms of the gap between ITSM standard and ITSM flow the gap is so large that customers often say they want to go with a chat bot, a virtual agent. If they look at going to pro there is an additional $50 or $60 per user. I think they should offer some kind of subsidy for modules. If a user wants to use only the virtual agent that should be made available so the user doesn't have to pay the entire amount for getting the one functionality in the professional version. There were some extra costs involved for performance analytics which is not included as part of the standard edition.
In terms of price, this solution is at the higher end of what you'll find.