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Hyland OnBase vs OpenText Documentum Content Management vs SharePoint comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of June 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 5.1%, down from 6.6% compared to the previous year. The mindshare of OpenText Documentum Content Management is 6.1%, down from 12.0% compared to the previous year. The mindshare of SharePoint is 11.7%, down from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
SharePoint11.7%
OpenText Documentum Content Management6.1%
Hyland OnBase5.1%
Other77.1%
Enterprise Content Management
 

Featured Reviews

Abdul_Jabbar - PeerSpot reviewer
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.
Ashish Shelar - PeerSpot reviewer
Technical Manager at IBM
Offers version control capabilities, easy to set up but highly-priced
The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft gives free licenses, so organizations mainly look for cost-effective products. The second thing is updates and patching. We patch very often, every six months or a year. We have SP1, SP2, and SP3, and then suddenly, it's moved out of support. That's the organization's main pain area. They don't want to keep investing from a storage perspective. The licensing model should be changed. The product itself is out of support. They have not considered it for AI initiatives. The new version should be on the cloud. I'm not sure if the new version of Documentum, xECM, is cloud compatible or on which cloud it is compatible, but the OpenText server itself is on a cloud, which would be beneficial to the business. And it would also be easier for migration.
Ravi Raushan Kumar - PeerSpot reviewer
Software Engineer at ValueMomentum
Centralized document governance has boosted collaboration and made knowledge sharing structured
SharePoint is a powerful platform, but there are a few areas where I think it could be improved, such as user experience. For new users, the interface and navigation can feel quite complex, specifically when working with multiple sites and document libraries. Another improvement would be search functionalities. While it is good sometimes, it does not always return the most relevant result unless a document is very well-structured and tagged. Also, initial setup and customizations can be time-consuming and may require technical expertise, specifically when configuring workflows or permissions. From a modern development perspective, tighter and more seamless integrations with tools including Power Automate and better support for custom backend integrations through APIs could make it more efficient. Overall, simplifying usability and enhancing search and integration capability would make SharePoint even stronger. One additional area I would appreciate improvement would be performance and responsiveness, especially when dealing with a large document library. Sometimes loading or navigating through large datasets can feel quite slow. Another aspect is permissions management. While it is very powerful, it can become complex to manage at scale, specifically when there are multiple levels of access across teams and projects. Improving developer experience would also be beneficial. Making customization, API integrations, and extensions more straightforward would help teams, especially backend developers, leverage SharePoint more efficiently.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its most valuable aspect is its flexibility"
"The most valuable features are that it's very secure and provides audit trails for our documents."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
"The product's initial setup phase is not difficult."
"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."
"The solution's most valuable features are integration and flexibility."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"OpenText Documentum is a robust choice for enterprise-level document management."
"It is secure, we can store all of our documents in a central location, and we don't have any plans to change."
"The most impactful thing is the size, which is almost 25 TB."
"In terms of sub-products/components, the most valuable features are definitely Content Server and DFC."
"The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications."
"The most valuable features of this solution are the security, storage, and document search capability."
"As a portal, EDM platform for organizations, I think it is an excellent product."
"It offers ease of use, which is crucial."
"The initial configuration was straightforward and the online support documentation is well written and easy to follow."
"It is functionalities that improve the efficiency of the employee workforce."
"The best feature that I found for SharePoint was having a main point of contact for everyone involved."
"Tech support tops off as excellent."
"The most valuable features are the Integrations, web site, and search."
"For all-around capabilities that include not just document management, workflows, calendar, task management, blogging, calendars and overall business process management, we deemed SharePoint as the best overall."
 

Cons

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."
"Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."
"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"It's difficult to manage and customize Documentum."
"The BPM side should be improved."
"OpenText Documentum needs to improve its support."
"Several sub-products, like RMA and RPS are really bad stability-wise and many other aspects."
"Documentum xCP 2.3 still has some drawbacks such as dependent filtration among multiple drop down lists in result list, unable to access all user tasks from all processes in user inbox, and unable to include task link in task notification mail automatically."
"We get our support from a partner, not from them directly. I don't like the consultancy, they don't have a lot of experience but they sell this solution."
"Microsoft support could be better, especially for enterprise troubleshooting. They require a lot of logs and often rely on online support, which does not meet customer expectations."
"Technical support was not as good as expected. Sometimes request took upwards of three business days."
"SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve."
"I would like to see the following: More freedom given to a power user Feature development on a site collection level without the need for farm-level rights"
"The solution lacks collaboration features."
"Primarily, the mobile experience is wanting in SharePoint 2010."
"Flexibility and extensibility, above everything, could be improved."
"The technical support level is practically nil."
 

Pricing and Cost Advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"OnBase is reasonably priced."
"The solution costs around $6,000 per month."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The tool's price is high."
"It is quite an expensive product."
"The product is expensive."
"OpenText Documentum's pricing is good."
"OpenText Documentum has announced a new licensing model, which could be more expensive."
"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."
"The price is considered affordable now."
"For this type of solution, it is not wise to buy it without Software Assurance."
"Licensing can be by server or by seat."
"The pricing is competitive."
"The product is reasonably priced."
"The licensing model for SharePoint Online is based on per user, and it is monthly. The price of the solution overall is good."
"The platform has medium pricing."
"The solution's pricing is relatively expensive because it's bundled with other products."
"The replacement costs for it are cheaper if you use only SharePoint."
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Comparison Review

it_user8925 - PeerSpot reviewer
Developer with 51-200 employees
Aug 23, 2013
Jive vs Sharepoint vs Drupal Commons
At Mediacurrent we often get requests to compare Drupal to other platforms used for intranet sites and social business platforms (like https://dev.twitter.com/ for example). This is often referred to as “Social Business Software”, which has grown in popularity in recent years. I decided to do a…
 

Top Industries

By visitors reading reviews
Government
11%
Financial Services Firm
10%
Computer Software Company
8%
Healthcare Company
8%
Financial Services Firm
14%
Government
10%
Manufacturing Company
9%
Computer Software Company
8%
Government
10%
Financial Services Firm
9%
Manufacturing Company
8%
Construction Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise13
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
Large Enterprise28
By reviewers
Company SizeCount
Small Business81
Midsize Enterprise40
Large Enterprise83
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
The main factors that influenced my decision to choose Hyland OnBase over other options available on the market were ...
What needs improvement with Hyland OnBase?
I believe Hyland OnBase could improve by making its user interface more user-friendly.I am referring to the learning ...
What is your primary use case for Hyland OnBase?
Hyland OnBase serves as the primary document management solution for all of my company's documents.A concrete example...
What needs improvement with OpenText Documentum?
The interface of OpenText Documentum could be more intuitive; sometimes it is hard to find where the information is l...
What is your primary use case for OpenText Documentum?
We are using it to archive the information about our sales.
What advice do you have for others considering OpenText Documentum?
One of my colleagues has found some automation features. It is not my responsibility regarding security features; I a...
What is your experience regarding pricing and costs for SharePoint?
I do not know the difference between the prices of the two solutions; I did not work on this project.
What needs improvement with SharePoint?
It is a little difficult to name the areas for improvements in SharePoint because I don't use it all that much. I kno...
What is your primary use case for SharePoint?
SharePoint is a repository that I use primarily for collaboration and sharing resources and assets. It's a good way t...
 

Also Known As

OnBase
Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform
SharePoint 2007, SharePoint 2010
 

Overview

 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin
Toyota, Aeroports de Paris, ASBBank Ltd., Barking, Havering and Redbridge University Hospitals, CambridgeshireConstabulary, D&M Group, NPL Construction Company, and The Regional Municipality of Niagara.
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