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Alfresco vs OpenText Content Management comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Alfresco delivers significant ROI with cost savings, efficiency, reduced IT support, automation, and centralized document management benefits.
Sentiment score
7.4
Users find OpenText ECM valuable for efficient multitasking and ROI, despite challenges in precise IT measurement.
Alfresco provides a significant return on investment by efficiently managing documents.
Country Head Spain at Apiux
ROI may be very short if you use OpenText Content Management system effectively.
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
 

Customer Service

Sentiment score
5.6
Alfresco customer support is generally positive but mixed, with prompt responses and some challenges due to complex workflows.
Sentiment score
4.7
OpenText's customer service is responsive but faces delays, with inconsistent efficiency and a need for expertise improvement.
I would prefer a direct relationship with them, focusing on updating their products more like in an agile practice
Head Of Information Technology at a consultancy with 11-50 employees
Alfresco's technical support is very fast and professional.
Country Head Spain at Apiux
Customer support is good because they are responsive.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
The staff lacks adequate knowledge.
Practice Director at a outsourcing company with 51-200 employees
Currently, they are improving support and transitioning to a new solution, which is better than what they implemented in the past three to four years.
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
 

Scalability Issues

Sentiment score
5.5
Alfresco efficiently scales with growth, excelling in clustering and customization, though complex setups are required for high document counts.
Sentiment score
7.2
OpenText Content Management excels in scalability and adaptability, supporting large organizations despite documentation challenges, with seamless system integration.
Implementations needing to handle millions of documents may involve complex cluster setups requiring expert assistance.
Country Head Spain at Apiux
However, if you are looking to expand into areas with more images and videos, the scalability is somewhat limited without a developer and customization.
Agile Solutions Designer at a tech consulting company with 51-200 employees
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
Practice Director at a outsourcing company with 51-200 employees
 

Stability Issues

Sentiment score
8.1
Alfresco is stable and reliable with few issues, though proper scaling and expertise are essential for optimal performance.
Sentiment score
7.0
OpenText Content Management is stable but needs enhancements in alerting and performance, with improvements noted in newer versions.
The stability of Alfresco is rated highly as it hardly goes down.
Head Of Information Technology at a consultancy with 11-50 employees
Alfresco is generally a very stable and high-performance platform.
Country Head Spain at Apiux
Those issues have now been corrected.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
The product is quite stable if it is well-managed.
Practice Director at a outsourcing company with 51-200 employees
 

Room For Improvement

Alfresco requires UI refinement, enhanced security, better tools, documentation, modern database support, and smoother integration with other systems.
OpenText Content Management needs feature enhancements, better integration, improved performance, and more robust support and AI capabilities.
It would be beneficial if Alfresco offers different options for document storage, such as databases or cloud solutions.
Country Head Spain at Apiux
Being able to leverage something such as MongoDB, a NoSQL database as part of the architecture would be a big improvement to enable high volume in the hundreds of millions of documents.
Manager, Major Accounts at a tech vendor with 501-1,000 employees
Governance of this system is required. If you don't have proper governance, things can go wrong.
Technical Project Manager at a tech vendor with 5,001-10,000 employees
The expectation from the customer versus the product explanation needs alignment.
Practice Director at a outsourcing company with 51-200 employees
Another important aspect is the improvement of the artificial intelligence already embedded in OpenText Content Management solution.
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
 

Setup Cost

Alfresco has competitive pricing for large enterprises, focusing on pay-per-use with potential costs for upgrades and integrations.
OpenText Content Management is costly and complex, but offers comprehensive solutions, potentially deterring medium-sized businesses despite its strengths.
The pricing of Alfresco starts at $100,000, which can be expensive for small projects.
Country Head Spain at Apiux
Pricing is considered mid-range.
Head Of Information Technology at a consultancy with 11-50 employees
If you compare it to an archiving solution and you are using content management only for archiving, the cost of the license may seem too high, as you are paying for a license that not only includes archiving but also controls the full life cycle of information, connects with SAP and Salesforce, features a native connection with Office 365, and supports parallel editing.
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
Practice Director at a outsourcing company with 51-200 employees
 

Valuable Features

Alfresco offers robust document management, integration, customization, collaboration, and user-friendly features, meeting diverse organizational needs efficiently.
OpenText Content Management integrates with major apps, enhancing productivity with security, automation, and robust search features for efficient document handling.
This makes the record independent of the document, which is beneficial as documents often change, and it helps avoid continual updates to the registry.
Country Head Spain at Apiux
It enabled users to find exactly what documents they were looking for in a timely fashion, as well as to export to patients and healthcare members what they needed to do for Medicaid, Medicare, or any other secondary insurance, including the documents they needed to fill out as well as prescriptions.
Agile Solutions Designer at a tech consulting company with 51-200 employees
Specific outcomes that demonstrate how Alfresco helped those organizations include process improvement and being able to search and find documents within seconds versus manually having to hunt for them in other systems.
Manager, Major Accounts at a tech vendor with 501-1,000 employees
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
Practice Director at a outsourcing company with 51-200 employees
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application.
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
 

Categories and Ranking

Alfresco
Ranking in Enterprise Content Management
4th
Average Rating
7.4
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
Document Management Software (1st)
OpenText Content Management
Ranking in Enterprise Content Management
8th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
22
Ranking in other categories
Content Collaboration Platforms (13th)
 

Mindshare comparison

As of November 2026, in the Enterprise Content Management category, the mindshare of Alfresco is 5.7%, down from 8.7% compared to the previous year. The mindshare of OpenText Content Management is 5.3%, down from 9.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Alfresco5.7%
OpenText Content Management5.3%
Other89.0%
Enterprise Content Management
 

Featured Reviews

Albano Garcia - PeerSpot reviewer
Director at a tech vendor with 10,001+ employees
Centralized document management has boosted search efficiency and supports secure collaboration
The best features Alfresco offers in my experience include the intelligent search, because sometimes you need to find a document, and this solution provides a full-text search across different document types and formats, which is perhaps the most remarkable feature, along with version control. The solution tracks all the changes of the documents and prevents accidental overrides or other issues. The intelligent search has made my work easier because you can just put a word. Perhaps you are thinking of finding something related to a client or a specific MSA agreement, and with one or two words, the intelligent search proposes all the documents that include this word, facilitating finding the information very easily and very quickly. This is the most important feature for us.
Alejandro Stromer - PeerSpot reviewer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
Has provided deep integration with business applications and supported full content lifecycle management
OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Financial Services Firm
11%
Outsourcing Company
8%
Manufacturing Company
8%
Financial Services Firm
11%
Manufacturing Company
10%
Government
9%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise13
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise4
Large Enterprise11
 

Questions from the Community

What is your experience regarding pricing and costs for Alfresco?
Pricing, setup costs, and licensing are interesting aspects of Alfresco for our organization. We do not rely solely on licensing as it is based on a billing model rather than just licensing. Since ...
What needs improvement with Alfresco?
Alfresco could be improved in terms of maintenance and could have a simpler architecture regarding search functionality. If I change the metadata, I have to perform re-indexing of all the content f...
What is your primary use case for Alfresco?
My main use case for Alfresco is as a content management system at an enterprise level. A specific example of how I use Alfresco as an enterprise level content management system is for sharing docu...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...
What needs improvement with OpenText Content Suite Platform?
There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...
What is your primary use case for OpenText Content Suite Platform?
We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions, with OpenText Content Management solution related to SAP platforms.
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Over 1,300 companies from 180 different countries. Including EuroStar, Saks Fifth Avenue, NASA Langley Research Center, and KLM.
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Alfresco vs. OpenText Content Management and other solutions. Updated: November 2026.
920,929 professionals have used our research since 2012.