We performed a comparison between Freshsales and Oracle CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like Freshsales because it's integrated with Shopify which we use to host our website."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"Freshsales is user-friendly, scalable and stable."
"It's very easy to find any customer-related data."
"It is very simple."
"It is difficult to highlight the most valuable features because the system as a whole works very well for our loyal program. It is a very good system and I believe that they are the oldest loyalty system on the market. The service is very good, with many customizable options, and has a strong database to help us build our rules and point systems for the loyal program."
"We are most comfortable with the user interface that Oracle CRM has, it is very good."
"Oracle CRM helped us better understand the customer journey."
"The most valuable features of the solution I like are its stability and customization."
"The most valuable feature of Oracle CRM is the organization it provides."
"The most important feature is the ability to assign a plan using the manual close function."
"It lacks customizability for complex and larger use cases."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The price of this solution could be improved as well as the reporting functionality."
"The solution needs to improve the user experience and leads capture."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"The product is not intuitive."
"Getting technical support from Oracle involved going through commercial layers, which could sometimes cause delays. The attention received depended on the client's status and spending with Oracle. Clients with significant spending received global attention and a corporate account manager, while those with lower spending had to work with a local account manager, which wasn't always beneficial. This process could lead to delays in getting technical issues resolved. I am not satisfied with its support."
"I'd like to see more feature enhancements."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"The licensing is expensive."
"It’s complex to customize the tool."
"Oracle CRM should have more integration with different platforms."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
Freshsales is ranked 35th in CRM with 5 reviews while Oracle CRM is ranked 7th in CRM with 35 reviews. Freshsales is rated 7.8, while Oracle CRM is rated 8.0. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". Freshsales is most compared with monday.com, Apollo.io and Blackbaud CRM, whereas Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud. See our Freshsales vs. Oracle CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.