Freshsales vs Oracle CRM comparison

Freshworks and Oracle are both solutions in the CRM category. Freshworks is ranked #9 with an average rating of 8.5, while Oracle is ranked #13 with an average rating of 7.6. Freshworks holds a 1.1% mindshare in CRM, compared to Oracle’s 1.0% mindshare. Additionally, 100% of Freshworks users are willing to recommend the solution, compared to 90% of Oracle users who would recommend it.

Freshsales

Read 12 Freshsales reviews

3,676 Views
3,051 Comparison Views

100% willing to recommend

Oracle CRM

Read 43 Oracle CRM reviews

4,794 Views
3,548 Comparison Views

90% willing to recommend

Freshsales

Oracle CRM

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Executive SummaryUpdated on Jun 3, 2026

Oracle CRM and Freshsales are competing products in the CRM market, each offering distinctive advantages. Freshsales tends to be more attractive for small to medium-sized businesses with its ease of use, while Oracle CRM offers robust functionalities suited for larger enterprises.

Features: Oracle CRM is renowned for its comprehensive suite of features, including advanced analytics, integration capabilities, and scalability. In contrast, Freshsales provides an intuitive design with easy navigation, effective automations, and a user-friendly experience.

Room for Improvement: Oracle CRM requires longer deployment times and higher technical expertise, often proving too complex for smaller businesses. Freshsales, while agile, lacks the depth of customization and advanced features often necessary for larger enterprises, limiting its scope for those needing in-depth capabilities.

Ease of Deployment and Customer Service: Oracle CRM typically necessitates a longer deployment period alongside extensive customer support, which may be perceived as less agile. Freshsales offers a quicker deployment process and responsive customer service, suitable for organizations seeking swift solutions.

Pricing and ROI: Oracle CRM involves higher setup and ongoing costs but promises substantial ROI for large enterprises. Freshsales offers competitive pricing with lower initial costs and quicker ROI, making it more appealing for businesses aiming for efficient resource use.

To learn more, read our detailed Freshsales vs. Oracle CRM Report (Updated: June 2026).

Buyer's Guide

Freshsales vs. Oracle CRM

June 2026

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Helped 902,894 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

Freshsales boosts ROI through automation, efficient data management, improved document organization, and is favorably compared to pricier CRMs.

Sentiment score

3.8

Oracle CRM users report mixed financial results with improved efficiency, cost reductions, yet limited concrete ROI statistics available.

We have saved a good amount of money compared to other CRMs such as Salesforce and HubSpot, which have much higher costs.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

I have also increased my overall sales by about 25% after the introduction of Freshsales because I am having more qualified leads than before with the help of Freshsales.

Sumesh Gansar

Product Marketing Manager at Samsung

Fewer employees are required based on the automation that we created.

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Freshsales report

No quotes available

For more quotes and insights, download the Oracle CRM report

Customer Service

Sentiment score

5.7

Freshsales customer service is generally praised, though some find technical support slow, especially with complex issues and escalations.

Sentiment score

6.0

Oracle CRM support is praised for responsiveness and helpfulness, despite occasional delays in critical issue responses.

The customer support experience is wonderful, providing 24/7 availability with knowledgeable agents who can effectively address issues.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

They are very knowledgeable, very dedicated, and very prompt, which is something that I appreciate.

Sumesh Gansar

Product Marketing Manager at Samsung

For more quotes and insights, download the Freshsales report

I would rate the technical support of Oracle an eight, as ten is the best.

Omair Bokhari

Head Of IT Operations at fatima group

For more quotes and insights, download the Oracle CRM report

Scalability Issues

Sentiment score

7.4

Freshsales is scalable for startups and mid-sized firms, but its effectiveness at larger enterprise levels remains uncertain.

Sentiment score

7.1

Oracle CRM offers highly rated scalability, especially with its cloud version, accommodating diverse organizational needs and sizes effectively.

Freshsales offers excellent scalability for startups and mid-sized companies.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

Freshsales is very easy to scale.

Sumesh Gansar

Product Marketing Manager at Samsung

For more quotes and insights, download the Freshsales report

I think it's scalable because we are a company with almost a hundred thousand people.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

For more quotes and insights, download the Oracle CRM report

Stability Issues

Sentiment score

8.7

Freshsales is highly rated for stability, with minimal disruptions, effective error handling, and consistent cloud performance meeting business needs.

Sentiment score

7.4

Oracle CRM is stable and reliable, with high user satisfaction despite occasional technical and connectivity issues.

Being a cloud solution, I have not faced any downtime so far.

Sumesh Gansar

Product Marketing Manager at Samsung

Freshsales is stable, with no server crashes reported.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

Freshsales is stable; I have never had any issues with glitches or bugs.

Sonu Thomas

Operations Manager at Cognitive Global

For more quotes and insights, download the Freshsales report

We haven't really had any technical challenges with Oracle CRM.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

For more quotes and insights, download the Oracle CRM report

Room For Improvement

Freshsales needs better customization, email automation, API, templates, and improved user experience to justify its high licensing costs.

Oracle CRM needs improved microservices, updated UI, reduced costs, better integration, and enhanced support to compete with Salesforce.

Practical navigation for non-technical users could be enhanced, particularly regarding technical issues such as web form connections, which would benefit from immediate access to technical assistance.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

The support provided by the service team or fresh service team and the customer team of the company is very poor.

ParthSudra

Solutions Architect at Locuz Enterprise Solutions Ltd

The support feature, especially the chat option and FAQs, is very self-explanatory with many useful elements.

Sonu Thomas

Operations Manager at Cognitive Global

For more quotes and insights, download the Freshsales report

It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

When a client asks for any support, they're often in real trouble and need a prompt response.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Reporting is really bad.

Patrick Ernsten

Biz Opd Esd Strategist At Broadcom Inc. at Broadcom Inc.

For more quotes and insights, download the Oracle CRM report

Setup Cost

Freshsales is praised for competitive pricing, flexible licensing, and effective support, despite expensive add-ons and additional Brazilian taxes.

Oracle CRM's scalable, subscription-based pricing is costly but offers flexibility and comprehensive support for large enterprises.

the Indian team was clear in their communication and offered good discount packages, along with a pre-onboarding call that provided valuable insights into using the software.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

The setup cost is very good and within the budget.

Manojkumar Reddy

Associate Technology Consultant at a tech vendor with 10,001+ employees

For more quotes and insights, download the Freshsales report

No quotes available

For more quotes and insights, download the Oracle CRM report

Valuable Features

Freshsales streamlines workflows with automation, AI features, and integrations, offering efficiency and scalability for diverse businesses.

Oracle CRM provides customizable, scalable solutions with seamless integration, enhanced reporting, and comprehensive customer data management for efficient business operations.

The Sales Sequence feature significantly helps my workflow by enabling an account manager to contact a large list of customers quickly and efficiently, sending out emails with minimal manual effort, while also providing critical statistics about email engagement, which aids in improving outreach strategies.

Arjun Bn

Business Development Manager at a consultancy with 1-10 employees

In a massive sales campaign, once it is sent, the next level of engagement can be tracked based on email tracking, such as how many were received or if they were opened multiple times.

Sonu Thomas

Operations Manager at Cognitive Global

The Freddy AI feature in Freshsales helps me generate the email content easily, and there are also many built-in templates available.

Sumesh Gansar

Product Marketing Manager at Samsung

For more quotes and insights, download the Freshsales report

The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Currently it's meeting all our needs, hence the migration about six months ago that we moved from on-premise to OCI, to the cloud-based platform to add additional capacity and analytics.

reviewer2114835

Information Security Executive at a comms service provider with 1,001-5,000 employees

The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.

Erick Kathurima

Technology Consultant at Clarinox Technologies Kenya

For more quotes and insights, download the Oracle CRM report

Categories and Ranking

Freshsales

Ranking in CRM

9th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), Opportunity Management (8th), Sales Force Automation (4th)

Oracle CRM

Ranking in CRM

13th

Average Rating

7.8

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Marketing Automation (7th)

Mindshare comparison

As of July 2026, in the CRM category, the mindshare of Freshsales is 1.1%, up from 1.0% compared to the previous year. The mindshare of Oracle CRM is 1.0%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Freshsales	1.1%
Oracle CRM	1.0%
Other	97.9%

CRM

Featured Reviews

Sumesh Gansar

Product Marketing Manager at Samsung

Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns

One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.

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reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Has improved process coverage and integration while offering strong analytics and user experience

The analytics and reporting functionalities of Oracle CRM are good. I would rate them eight to nine out of ten, but it slightly falls behind Salesforce, which is much more advanced in terms of meeting the process and analytics part. The integration of Oracle CRM with other Oracle applications is seamless; that's not a problem at all. The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform. The multichannel service support has an impact on my customer service operations.

Read full review

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Top Industries

By visitors reading reviews

Construction Company

18%

Comms Service Provider

17%

Outsourcing Company

10%

Manufacturing Company

Financial Services Firm

10%

University

10%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	2
Large Enterprise	25

Questions from the Community

What needs improvement with Freshsales?

I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when de...

See all answers

What is your primary use case for Freshsales?

My main use case for Freshsales is the Sales Sequence feature, which automates the time-consuming process of sending out outreach emails, conducting calls, and reminding me when to follow up with c...

See all answers

What advice do you have for others considering Freshsales?

For startups or mid-sized companies considering Freshsales, I would highly recommend its ease of setup, accessibility, and overall user-friendliness, particularly praising the team's global presenc...

See all answers

What is your experience regarding pricing and costs for Oracle CRM?

The price of Oracle CRM in Vietnam is high, which is a concern. Clients must buy the license once, and if there are updates in the year, they need to buy the new version.

See all answers

What needs improvement with Oracle CRM?

I'm not a big fan of the reporting functionality, but I do appreciate some of the functionalities and connections with each other. Reporting is really bad. Reporting is not good, so we use a lot of...

See all answers

What is your primary use case for Oracle CRM?

My main use case for Oracle CRM is to check contracts, checking renewal information, so contract-wise, commercial-wise, device information, and also customer contact information and product adoptio...

See all answers

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Compared 8% of the time

CRMNEXT vs Freshsales

Compared 6% of the time

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Compared 8% of the time

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Compared 7% of the time

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Compared 6% of the time

Teneo vs Oracle CRM

Compared 5% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Freshsales

June 2026

Download Freshsales product report

Buyer's Guide

Oracle CRM

June 2026

Download Oracle CRM product report

Also Known As

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Market2Lead

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Oracle CRM offers customizable features with seamless application integration, robust analytics, and efficient data management to support diverse business processes, ensuring scalability and ease of use, though it requires UI and integration enhancements for improved performance and support.

Oracle CRM is a comprehensive customer relationship management solution catering to sales, marketing, and service management needs. It provides real-time and batch integration tools, cross-channel support, and forecasting capabilities that enhance business decision-making and reduce operational costs. Users can manage leads, segment customers, and maintain loyalty programs while integrating seamlessly with ERP systems and BI solutions. The platform's modular approach facilitates targeted implementations, although users find areas for improvement in its complicated system, non-intuitive interface which adapts slowly to new technologies, and high cost, contributing to complex customization and technical challenges.

What are the key features of Oracle CRM?

Customization: Tailors functionalities to specific business processes
Integration: Connects with existing applications seamlessly
Analytics and Reporting: Provides insights and comprehensive reports
Data Management: Efficiently organizes customer information
Scalability: Grows alongside company needs

What benefits and ROI should users expect from Oracle CRM?

Reduced Operational Costs: Streamlined processes enhance efficiency
Enhanced Decision-Making: Advanced analytics offer actionable insights
Improved Customer Management: Supports comprehensive relationship handling
Targeted Implementations: Modular design allows focused solutions
Increased Flexibility: Adapts to changing business requirements

Oracle CRM is implemented across industries for financial management, compliance, customer claims tracking, and database management. It provides solutions for lead management and customer segmentation, especially in sectors requiring seamless ERP and BI solution integration to enhance customer management and operational efficiency.

Oracle

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Turk Telekom, yoo Ltd , Mobilitec, Sanipex Group, ec4u expert consulting AG, Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Geodis, Freedom Technology

Buyer's Guide

Freshsales vs. Oracle CRM

June 2026

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