We performed a comparison between Freshsales and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Freshsales is user-friendly, scalable and stable."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"The most valuable feature of Zoho CRM is its ease of use."
"I like Zoho CRM's automatic lead assignment and automated workflows."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"We can customize the solution the way we want to."
"It lacks customizability for complex and larger use cases."
"The solution needs to improve the user experience and leads capture."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"The price of this solution could be improved as well as the reporting functionality."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"They should provide an option to customize modules."
"Some of our clients could not develop their requirements using the product."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"The solution's feature for forecast has limitations."
"We would like to always email users as soon as any new features are launched."
"Zoho could be more user friendly by improving the UI of the interface."
"I'm not sure that there is scalability potential for enterprises."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
Freshsales is ranked 19th in CRM with 5 reviews while Zoho CRM is ranked 6th in CRM with 37 reviews. Freshsales is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of Freshsales writes "CRM solution that makes it easy to track the full sales journey across different territories". On the other hand, the top reviewer of Zoho CRM writes "Low cost, flexible, has excellent support, and ease of implementation". Freshsales is most compared with monday.com, Apollo.io, Pipedrive and Salesforce Sales Cloud, whereas Zoho CRM is most compared with Bitrix24, SAP CRM, monday.com, LeadSquared and Microsoft Dynamics CRM. See our Freshsales vs. Zoho CRM report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.