Freshsales vs Zoho CRM comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Freshsales and Zoho CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Freshsales vs. Zoho CRM Report (Updated: November 2023).
745,775 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Freshsales is user-friendly, scalable and stable.""I like Freshsales because it's integrated with Shopify which we use to host our website.""One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams.""Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.""The solution is a low-cost CRM product compared to other CRM alternatives."

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"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution.""CRM software that's simple to use, with good technical support, scalability, and stability.""The most valuable feature of Zoho CRM is its ease of use.""I like Zoho CRM's automatic lead assignment and automated workflows.""Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers.""Highly configurable, enabling graphically built workflows, and the writing of customized scripts if required.""Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me.""We can customize the solution the way we want to."

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"It lacks customizability for complex and larger use cases.""The solution needs to improve the user experience and leads capture.""We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days.""The price of this solution could be improved as well as the reporting functionality.""The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

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"They should provide an option to customize modules.""Some of our clients could not develop their requirements using the product.""It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it.""The solution's feature for forecast has limitations.""We would like to always email users as soon as any new features are launched.""Zoho could be more user friendly by improving the UI of the interface.""I'm not sure that there is scalability potential for enterprises.""Zoho CRM’s customer service can be a little difficult to reach sometimes."

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Pricing and Cost Advice
  • "The price for this solution is good in general, but in Brazil we do pay additional taxes."
  • "The basic price is affordable. The add ons are expensive."
  • "Freshsales is an economical product."
  • More Freshsales Pricing and Cost Advice →

  • "Compared to other CRMs, it is very cheap."
  • "We have an annual license fee that costs $12,000."
  • "If you compare the pricing with SAP, it is well priced and you are able to pay as you go."
  • "We pay for an annual license to use this solution."
  • "There is an annual license."
  • "The licensing is the subscription, where we pay $50 per month per user."
  • "The price of Zoho CRM is already competitive, but we would always like to have a better discount. Most of the features are included in the price but if we want the extra features then we have to purchase them."
  • "This solution is less expensive than Salesforce."
  • More Zoho CRM Pricing and Cost Advice →

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    745,775 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap.
    Top Answer:The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a… more »
    Top Answer:I use the solution to manage my sales pipeline.
    Top Answer:The platform has a valuable lead qualification feature.
    Top Answer:We consider it a good value and found it to be cost-effective.
    Top Answer:The product's scalability and stability need improvement.
    out of 140 in CRM
    Average Words per Review
    out of 140 in CRM
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    Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

    Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

    Learn more about Freshsales
    Learn more about Zoho CRM
    Sample Customers
    Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
    JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult
    Top Industries
    Computer Software Company29%
    Financial Services Firm10%
    Educational Organization10%
    Comms Service Provider5%
    Computer Software Company14%
    Financial Services Firm9%
    Mining And Metals Company9%
    Manufacturing Company9%
    Educational Organization81%
    Computer Software Company3%
    Financial Services Firm1%
    Company Size
    Small Business17%
    Midsize Enterprise17%
    Large Enterprise67%
    Small Business70%
    Midsize Enterprise13%
    Large Enterprise17%
    Small Business8%
    Midsize Enterprise83%
    Large Enterprise9%
    Buyer's Guide
    Freshsales vs. Zoho CRM
    November 2023
    Find out what your peers are saying about Freshsales vs. Zoho CRM and other solutions. Updated: November 2023.
    745,775 professionals have used our research since 2012.

    Freshsales is ranked 19th in CRM with 5 reviews while Zoho CRM is ranked 6th in CRM with 37 reviews. Freshsales is rated 7.8, while Zoho CRM is rated 8.0. The top reviewer of Freshsales writes "CRM solution that makes it easy to track the full sales journey across different territories". On the other hand, the top reviewer of Zoho CRM writes "Low cost, flexible, has excellent support, and ease of implementation". Freshsales is most compared with,, Pipedrive and Salesforce Sales Cloud, whereas Zoho CRM is most compared with Bitrix24, SAP CRM,, LeadSquared and Microsoft Dynamics CRM. See our Freshsales vs. Zoho CRM report.

    See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.