Freshsales vs Pipedrive comparison

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Freshsales

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Executive SummaryUpdated on Dec 19, 2024

Pipedrive and Freshsales compete in the CRM software market. Freshsales appears to have the upper hand with its comprehensive features, attracting businesses seeking robust solutions.

Features: Pipedrive offers powerful pipeline management, customizability, and reporting capabilities. Freshsales provides AI-driven insights, integrated voice features, and an extensive suite of automation tools, catering to complex business needs.

Room for Improvement: Pipedrive could enhance its automation features, expand its integration capabilities, and improve its email functionality. Freshsales could improve its user interface, offer more affordable pricing options, and expand its customization possibilities.

Ease of Deployment and Customer Service: Freshsales provides a cloud-based deployment model with extensive customer support, including 24/5 assistance and on-demand resources. Pipedrive also utilizes a cloud deployment model, focusing on simplicity and ease of use, with solid onboarding resources. Freshsales offers a more structured support system for businesses requiring comprehensive guidance.

Pricing and ROI: Pipedrive provides competitive pricing, offering affordability for small to medium businesses with clear value and a cost-effective solution. Freshsales has a higher setup cost but offers extensive capabilities with potential for higher ROI, delivering more value for businesses looking for comprehensive features.

To learn more, read our detailed Freshsales vs. Pipedrive Report (Updated: September 2026).

Freshsales vs. Pipedrive

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Freshsales

Ranking in CRM

11th

Ranking in Opportunity Management

8th

Ranking in Sales Force Automation

4th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th)

Pipedrive

Ranking in CRM

18th

Ranking in Opportunity Management

7th

Ranking in Sales Force Automation

9th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (6th)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Freshsales is 1.0%, up from 0.9% compared to the previous year. The mindshare of Pipedrive is 1.1%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Freshsales	1.0%
Pipedrive	1.1%
Other	97.9%

CRM

Featured Reviews

Sumesh Gansar

Product Marketing Manager at Samsung

Centralized CRM has given me a 360-degree view and helps me run smarter, AI-driven sales campaigns

One thing that Freshsales can improve is making it much easier because it is not quite easy for everybody to get a grasp of the entire CRM software. It is quite vast and quite complex. Perhaps more knowledge-based documents can be introduced. Apart from that, I do not have any major complaints. The integration in Freshsales is quite good because it is easily integratable with many other Freshworks software as well as with third-party solutions. The integration is quite good. Perhaps in the reporting feature, it takes some time to process the reports due to the amount of data that it handles. Apart from that, I do not have any major complaints with Freshsales so far.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Freshsales has impacted us positively; it has saved time, increased sales, and improved customer relationships."

"What I like most about Freshsales is that it gives clarity."

"Freshsales is a much reliable and much useful software for any business that wants to convert leads to customers to revenue."

"To conclude, the productivity and automation features are the most useful."

"From a user point of view, I use Freshsales for my day-to-day sales activities, and as a basic system for the sales team, it is very user-friendly."

"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."

"Freshsales is user-friendly, scalable and stable."

"Freshsales is a very comfortable type of CRM with easy customization and user-friendliness, allowing even non-techie individuals to manage their internal pipelines effectively, as it is a highly customizable CRM that suits our business needs, whether for selling products or services."

More Freshsales pros

"It's very flexible and we can really fit it into our business model."

"Our primary use case for this solution ranges from using it for daily activities in sales to forecasting and KPIs and following up on every deal we are working on and every lease we are opening."

"Anyone thinking about using this solution should definitely look at it and seriously consider it because it's a very good product."

"The initial setup is straightforward."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The most valuable feature is the ability to create timelines and custom fields."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

More Pipedrive pros

Cons

"The price of this solution could be improved as well as the reporting functionality."

"The solution needs to improve the user experience and leads capture."

"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."

"We can use only one domain in the basic package."

"However, the support provided by the service team or fresh service team and the customer team of the company is very poor."

"What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult."

"I believe the customization options in Freshsales could be improved, particularly regarding themes; the ability to implement our logo into the dashboard would enhance our professional image when dealing with external partners compared to larger MNCs using their internal software."

"However, from my experience, I feel that templates should have more options and customizable template features, especially when it comes to importing images into email templates."

More Freshsales cons

"You must pay more if you need an additional feature."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"Pipedrive has some weaknesses against Salesforce."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"The product is expensive."

"The automation process is challenging."

"New features sometimes seem bolted on rather than being smooth."

More Pipedrive cons

Pricing and Cost Advice

"Freshsales is an economical product."

"The basic price is affordable. The add ons are expensive."

"If one is a very low price and ten is expensive, I rate the product price as a three."

"The tool is not that expensive."

"The price for this solution is good in general, but in Brazil we do pay additional taxes."

"The product is expensive but provides valuable services."

"The price of Pipedrive has been reasonable."

"As of now, the pricing and value are quite good."

"We pay $1000 a month for the tool."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"The solution is affordable."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

17%

Construction Company

14%

Outsourcing Company

12%

Manufacturing Company

Outsourcing Company

16%

Construction Company

12%

Comms Service Provider

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What needs improvement with Freshsales?

What I dislike about Freshsales is that it is a bit complicated and the initial setup is very difficult. It takes a lot more time to customize it according to your stages and use cases. I also requ...

What is your primary use case for Freshsales?

I use Freshsales to manage leads for a company that has customers. I handle customer relationships in one place where I mark them under bucketing, bucketing them under different stages to check how...

What advice do you have for others considering Freshsales?

I use some AI-driven insights with Freshsales. It shows some predictions based on scoring, but I do not rely on that much at the moment. Regarding the predictive scoring in Freshsales, because I do...

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

What advice do you have for others considering Pipedrive?

I'd recommend Pipedrive since it's easy to use and handles simple processes effectively. I'd rate the solution nine out of ten.

More Freshsales Competitors

Comparisons

Zoho CRM vs Freshsales

Compared 10% of the time

Nimble CRM vs Freshsales

Compared 9% of the time

noCRM.io vs Freshsales

Compared 7% of the time

CRM.io vs Freshsales

Compared 6% of the time

CRMNEXT vs Freshsales

Compared 5% of the time

Zoho CRM vs Pipedrive

Compared 8% of the time

noCRM.io vs Pipedrive

Compared 8% of the time

Pipeliner CRM vs Pipedrive

Compared 6% of the time

Jobber vs Pipedrive

Compared 6% of the time

Apollo.io vs Pipedrive

Compared 5% of the time

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Product Reports

Freshsales

Download Freshsales product report

Download Pipedrive product report

Overview

Freshsales is an intuitive CRM offering automation, AI-driven insights, and integration options with Shopify and Whatsapp, catering to businesses of all sizes with its user-friendly approach.

Freshsales combines essential CRM functionalities like email integration and a robust sales cycle with advanced features such as AI-generated promotion descriptions and deal diversion based on revenue. While Freshsales serves both startups and larger companies with its cost-effective and scalable nature, it faces challenges in reporting and customization. Users often integrate third-party tools like Power BI for enhanced data analysis. Despite limitations in some advanced capabilities, Freshsales remains a viable choice for small to medium businesses seeking efficient sales tracking, pipeline management, and enhanced communication strategies. Its seamless territory management and sophisticated features aid businesses in managing customer interactions and campaigns efficiently.

What are the standout features of Freshsales?

Automation: Streamlines tasks and processes, enhancing efficiency.
AI Promotions: Generates insightful brief descriptions for marketing.
Integration: Connects with platforms like Shopify and Whatsapp for seamless operations.
Sales Cycle: Offers a comprehensive structure for managing sales activities.
Email Integration: Simplifies communication within the sales process.

Why consider Freshsales based on reviews?

User-Friendliness: Appreciated for its easy navigation and functionality.
Scalability: Grows with business needs, adapting to increased demands.
Cost-Effectiveness: Provides valuable features at a competitive price.
Sales Tracking: Offers robust tools for monitoring sales and leads.
Communication Tools: Enhances interaction with potential customers.

In retail, Freshsales aids in managing customer inquiries and tracking transactions through integration with Shopify, improving sales processes. In tech industries, businesses use Freshsales to categorize customer data, while automating communication improves response times. Service-oriented companies leverage the CRM for lead management and follow-up, enhancing customer satisfaction.

Freshworks

Pipedrive offers an intuitive interface for tracking deals with customizable features and extensive reporting to enhance sales management.

Pipedrive is a CRM tool designed to streamline sales processes. Known for its Kanban-style interface, it allows for easy tracking of deals and activities. Users find value in its customizable features, extensive reporting, and ability to manage communication. With flexible data structures, filters, and automation, Pipedrive improves sales management and communication integration. Although users seek better pricing and enhanced features for basic versions, the platform effectively supports tasks like deal tracking, email integration, and client relationship management.

What are the key features of Pipedrive?

Kanban-style interface: Facilitates easy deal tracking.
Customizable features: Allows adaptable data structures and processes.
Extensive reporting: Provides insights into sales activities.
Workflow automation: Enhances efficiency by automating repetitive tasks.
Email integration: Streamlines communication within the platform.

What benefits should users look for in Pipedrive?

Improved sales tracking: Enhances visibility into sales activities and pipelines.
Increased efficiency: Saves time through automation of routine tasks.
Customizability: Supports diverse business needs with flexible setup.
Scalability: Adapts to growing business requirements.
Better communication: Facilitates seamless interaction between team members.

In real estate and other industries, Pipedrive assists in managing client relationships by tracking interactions from introduction to closing. It supports sales funnels, lead capturing, and campaign management, enabling companies to effectively streamline workflows and forecast outcomes.

Sample Customers

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Freshsales vs. Pipedrive