Sales Manager Managed Services and Digital Solutions at Alosys Communications
Real User
Top 10
Jul 4, 2024
The licensing costs should be based on the amount of data and number of clients that one can insert into the application. The number of clients in the tool is 500, which is less in number.
The basic version has limitations. We cannot use the call functionality. We can use only one domain in the basic package. It would be great if the solution could provide multiple domains with the basic package. We could use alternative domains for email marketing campaigns.
The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a midsized company. It lacks customizability for complex and larger use cases.
Right now, we are using Klaviyo for email automation think and Klavio have more feature than Freshsales when it comes to email automation. The price of this solution could also be improved as well as the reporting functionality.
Senior Services Manager at a tech services company with self employed
Real User
Apr 7, 2022
The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports. From a finance perspective, the solution could be improved by allowing greater customization related to margins and KPIs.
CRM Customer Engagement Centers offer integrated solutions designed to enhance customer interactions through seamless communication across various channels. These platforms help businesses manage, analyze, and optimize customer experiences, ensuring efficient service and improved satisfaction.These centers are tailored for businesses seeking a comprehensive approach to managing customer relationships. They enable organizations to unify communication channels like email, chat, social media,...
The licensing costs should be based on the amount of data and number of clients that one can insert into the application. The number of clients in the tool is 500, which is less in number.
The basic version has limitations. We cannot use the call functionality. We can use only one domain in the basic package. It would be great if the solution could provide multiple domains with the basic package. We could use alternative domains for email marketing campaigns.
The tags or processes that are codified are too rigid. We want more freedom to update labels, tags, and the process flows within the product. It's too rigid and not customizable enough for even a midsized company. It lacks customizability for complex and larger use cases.
The solution needs to improve the user experience and leads capture.
Right now, we are using Klaviyo for email automation think and Klavio have more feature than Freshsales when it comes to email automation. The price of this solution could also be improved as well as the reporting functionality.
We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days.
The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports. From a finance perspective, the solution could be improved by allowing greater customization related to margins and KPIs.