2020-08-30T08:33:46Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
  • 0
  • 53

What needs improvement with ServiceNow IT Operations Management?

Please share with the community what you think needs improvement with ServiceNow IT Operations Management.

What are its weaknesses? What would you like to see changed in a future version?

3
PeerSpot user
3 Answers
Sirisha Tadepalli - PeerSpot reviewer
Principal Consultant at Infosys Technologies Ltd
Real User
Top 5
2021-04-13T13:44:45Z
Apr 13, 2021

Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers. That is one challenge we see. If Discovery, for example, could be extended to other cloud areas it could be very helpful. Currently, it has popular cloud service providers like AWS, Azure, GCP, Google. If they can extend it to all cloud service providers and containers such as Kubernetes, it would be better. In the implementation, we have encountered problems with the Ansible integration and Kubernetes. That is one area they can definitely improve. Another area of improvement is ACC. They are launching something called ACC, Agent Client Collector. It is more or less their version of monitoring. That is not yet fully realized. It is not a complete solution. It is in its primitive stages. We would really love to see that improving and covering all applications in order for it to be a really comprehensive monitoring solution. At this moment, we are not able to use it as a standalone monitoring solution. We still have to use other monitoring tools like SolarWinds, or AppDynamics, or something like that. If ACC is improved, then it will be an end-to-end solution. The pricing could be lower.

Search for a product comparison
AS
Senior Consultant at a tech consulting company with 11-50 employees
Consultant
2020-11-01T09:38:08Z
Nov 1, 2020

The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.

AS
CEO at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
2020-08-30T08:33:46Z
Aug 30, 2020

In providing for customers, I think that the cost of ServiceNow is quite high. I think it would be good if they could offer an entry-level version or do something with the pricing. That would help quite a lot of customers at the moment. It can only be used easily by enterprise customers because they can afford the costs. The middle of a market and the SME (Small and Medium Enterprise) market might not be able to afford to use it. It is not that I would like to see a scaled-down version as I do not know how that would work. It would be an advantage for the price to come down to make it more of a reasonable investment for small to medium-sized businesses. I also think the ServiceNow app store can use a few more apps. The offerings are currently a little limited. The user interface is okay. The aesthetics are not 100%, but it is functional. That does not mean it could not be improved.

Learn what your peers think about ServiceNow IT Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
657,397 professionals have used our research since 2012.
Related Questions
Michael Stollery - PeerSpot reviewer
Enterprise Management/Monitoring and Automation/Orchestration Architect and Senior Systems Engineer at Wipro Limited
Apr 13, 2022
Hi community, Obviously, when moving from a "best-of-breed" solution to a single-vendor ecosystem, such as ServiceNow CMDB, ITOM, Automation/Orchestration, something will be lost.  However, assuming the threshold of success is 80% (of the best-of-breed enterprise management/monitoring and automation/orchestration platform, tool-agnostic...), has anyone successfully accomplished this goal?  A...
See 1 answer
BorisVishnevsky - PeerSpot reviewer
Sr.Dir/Managing Principal Technology Consulting at a consultancy with 10,001+ employees
Apr 13, 2022
Hi @Michael Stollery,  ​Difficult to answer w/o knowing what Business Outcomes (Value) are you looking to realize.  It is NOT as much about migrating from A to B, but more about what incremental or differentiating value are you looking to realize and in what time frame? 
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 31, 2022
Please share with the community what you think needs improvement with ServiceNow IT Operations Management. What are its weaknesses? What would you like to see changed in a future version?
2 out of 12 answers
AS
CEO at a tech services company with 11-50 employees
Aug 30, 2020
In providing for customers, I think that the cost of ServiceNow is quite high. I think it would be good if they could offer an entry-level version or do something with the pricing. That would help quite a lot of customers at the moment. It can only be used easily by enterprise customers because they can afford the costs. The middle of a market and the SME (Small and Medium Enterprise) market might not be able to afford to use it. It is not that I would like to see a scaled-down version as I do not know how that would work. It would be an advantage for the price to come down to make it more of a reasonable investment for small to medium-sized businesses. I also think the ServiceNow app store can use a few more apps. The offerings are currently a little limited. The user interface is okay. The aesthetics are not 100%, but it is functional. That does not mean it could not be improved.
AS
Senior Consultant at a tech consulting company with 11-50 employees
Nov 1, 2020
The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.
Download Free Report
Download our free ServiceNow IT Operations Management Report and get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
DOWNLOAD NOW
657,397 professionals have used our research since 2012.