Obviously, when moving from a "best-of-breed" solution to a single-vendor ecosystem, such as ServiceNow CMDB, ITOM, Automation/Orchestration, something will be lost.
However, assuming the threshold of success is 80% (of the best-of-breed enterprise management/monitoring and automation/orchestration platform, tool-agnostic...), has anyone successfully accomplished this goal?
Sr.Dir/Managing Principal Technology Consulting at a consultancy with 10,001+ employees
Apr 13, 2022
Hi @Michael Stollery,
Difficult to answer w/o knowing what Business Outcomes (Value) are you looking to realize.
It is NOT as much about migrating from A to B, but more about what incremental or differentiating value are you looking to realize and in what time frame?
CEO at a tech services company with 11-50 employees
Aug 30, 2020
In providing for customers, I think that the cost of ServiceNow is quite high. I think it would be good if they could offer an entry-level version or do something with the pricing. That would help quite a lot of customers at the moment. It can only be used easily by enterprise customers because they can afford the costs. The middle of a market and the SME (Small and Medium Enterprise) market might not be able to afford to use it. It is not that I would like to see a scaled-down version as I do not know how that would work. It would be an advantage for the price to come down to make it more of a reasonable investment for small to medium-sized businesses. I also think the ServiceNow app store can use a few more apps. The offerings are currently a little limited. The user interface is okay. The aesthetics are not 100%, but it is functional. That does not mean it could not be improved.
Senior Consultant at a tech consulting company with 11-50 employees
Nov 1, 2020
The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.