2020-08-30T08:33:46Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

3
PeerSpot user
3 Answers
Sirisha Tadepalli - PeerSpot reviewer
Principal Consultant at Infosys Technologies Ltd
Real User
Top 5
2021-04-13T13:44:45Z
Apr 13, 2021

The cost could be lower. For those customers who are already using ServiceNow for service management, for example, then it is just the license costs and no other cost is involved. In that way it is good. It is emerging as a holistic solution for enterprise service management. The upside to ServiceNow is that everything is in one tool, whereas, with other solutions, you need multiple tools. If you compare that way, then, in the long run, this price is more or less competitive.

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AS
Senior Consultant at a tech consulting company with 11-50 employees
Consultant
2020-11-01T09:38:08Z
Nov 1, 2020

It has different subscription models.

AS
CEO at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
2020-08-30T08:33:46Z
Aug 30, 2020

The licensing is on a yearly basis. There are different contract types. You have got a yearly, three yearly, and then subscription-based licenses.

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Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 31, 2022
Please share with the community what you think needs improvement with ServiceNow IT Operations Management. What are its weaknesses? What would you like to see changed in a future version?
2 out of 12 answers
AS
CEO at a tech services company with 11-50 employees
Aug 30, 2020
In providing for customers, I think that the cost of ServiceNow is quite high. I think it would be good if they could offer an entry-level version or do something with the pricing. That would help quite a lot of customers at the moment. It can only be used easily by enterprise customers because they can afford the costs. The middle of a market and the SME (Small and Medium Enterprise) market might not be able to afford to use it. It is not that I would like to see a scaled-down version as I do not know how that would work. It would be an advantage for the price to come down to make it more of a reasonable investment for small to medium-sized businesses. I also think the ServiceNow app store can use a few more apps. The offerings are currently a little limited. The user interface is okay. The aesthetics are not 100%, but it is functional. That does not mean it could not be improved.
AS
Senior Consultant at a tech consulting company with 11-50 employees
Nov 1, 2020
The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning.
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