ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) comparison

ServiceNow IT Operations Ma...

Read 37 ServiceNow IT Operations Management reviews

1,476 Views
1,093 Comparison Views

93% willing to recommend

Splunk ITSI (IT Service Int...

Read 34 Splunk ITSI (IT Service Intelligence) reviews

139 Views
102 Comparison Views

96% willing to recommend

ServiceNow IT Operations Ma...

Splunk ITSI (IT Service Int...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ServiceNow IT Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2024).

Buyer's Guide

ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence)

January 2024

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Helped 793,295 peers since 2012

Categories and Ranking

ServiceNow IT Operations Ma...

Average Rating

8.2

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), Cloud Management (8th), IT Infrastructure Monitoring (8th), AIOps (4th)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (11th), IT Alerting and Incident Management (4th)

Mindshare comparison

As of July 2024, in the Event Monitoring category, the mindshare of ServiceNow IT Operations Management is 18.8%, up from 15.3% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 12.9%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring

Unique Categories:

Cloud Management

1.8%

IT Infrastructure Monitoring

2.3%

Application Performance Monitoring (APM) and Observability

1.0%

IT Alerting and Incident Management

14.3%

Featured Reviews

reviewer1553616

IT Architecture Manager at a tech services company with 501-1,000 employees

Mar 20, 2023

Useful integrations; helped us communicate better with teams in other time zones

I usually use two open objects that I need and if any requests come in, I request that the IT guys do it for me As my security department colleague is based in Australia, talking can be difficult because of different time zones. The way this solution has helped us is that it improved our…

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JimHudson

IT at a non-tech company with 10,001+ employees

Jun 13, 2024

A great aggregator for creating dashboards for all our app teams when we ingest logs

The most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search. The solution has helped save time by getting the metrics into the dashboard to get their information. When we first started, a lot of users were hitting search. We have an ingest pricing model, and a lot of our ingest was going sky-high. By converting more of those users to Splunk ITSI, we were able to bring down and standardize them using uniform metrics. This prevented them from using the search function all the time ad hoc and pulling down tons of data. Our organization monitors multiple cloud environments, including AWS and Azure. Splunk ITSI has been good so far for monitoring the AWS environment, and we have several teams on the AWS platform. The end-to-end visibility that Splunk ITSI has into our cloud-native environment is very important for our organization. More of the values are shown daily and weekly. As a result, we get to continue expanding with teams to build Splunk ITSI dashboards. Splunk ITSI has helped reduce our mean time to resolve (MTTR). 50% of the time, we have Splunk ITSI dashboards created. Then, we can quickly go in and reduce the mean time to discover. It's really about discovery and identifying root causes. This past week, we could quickly provide the app team with our observations and suggestions, and it was very valid. This process could have taken days. On the contrary, we took the first five minutes to look at the Splunk ITSI dashboard, followed up with a basic query, and then returned with our observations. Splunk ITSI has helped improve our organization's business resilience because it allows the app teams on AWS to correlate anything they see from a downtime perspective that minimizes impact on customers. We're investing in Splunk ITSI because it can predict, identify, and solve problems in real time. After implementing Splunk ITSI, we immediately saw time to value. With the first couple of dashboards, we could immediately see an improvement in our app teams and the monitoring team's relationship with them. We found Splunk ITSI to be the platform that helps consolidate networking, security, and IT observability tools. It's going to be a game-changer for us to pull a lot of the tools together. We always look for opportunities where Splunk can be the only tool of choice. However, Splunk ITSI is a great aggregator when we use other tools like AppDynamics and Dynatrace to pull information from cloud environments. It also provides visibility and data correlation. You won't get to one point where you will use Splunk ITSI for everything. However, it can be the one-stop shop for data aggregation and realizing the data's value. Splunk ITSI has been the central part where Splunk engineers go to create dashboards for the app teams.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."

"It is a very stable solution."

"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."

"It's easy to set up."

"You can improve integrations of the operation with the solution."

"Has service mapping, impact management, metric intelligence and health of analytics."

"The way this solution has helped us is that it improved our communication."

"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."

More ServiceNow IT Operations Management pros

"ITSI's most valuable feature is that it's easy to integrate DLP."

"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."

"The solution has been stable."

"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."

"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."

"The observability is great and valuable."

"One particularly useful feature of Splunk ITSI is the ability to create custom services."

"We liked the built-in calculation of health scores."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"ServiceNow IT Operations Management could be improved by providing more user customization options."

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."

"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."

"The solution’s licensing cost could be improved."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"The out-of-the-box reporting feature is not as user friendly as other tools."

More ServiceNow IT Operations Management cons

"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."

"We also faced challenges relating to UI development."

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."

"The problem becomes the price, as Splunk is an expensive product."

"We have problems doing upgrades and operating alternate new versions."

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"Splunk ITSI generates numerous false positives and has the potential for enhancement."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"It has different subscription models."

"It is expensive. It is around 10 Euros per server per month."

"The price of ServiceNow IT Operations Management is expensive."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"There are additional costs, you have to pay more for everything."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"The cost of ServiceNow is much higher."

"The solution is costly compared to the products offered by its competitors."

More ServiceNow IT Operations Management pricing and cost advice

"The licensing is based on data usage."

"Splunk ITSI is expensive."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"Splunk ITSI is expensive."

"Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."

"The pricing of Splunk is a bit high."

"Pricing has some room for improvement."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Energy/Utilities Company

Financial Services Firm

19%

Computer Software Company

14%

Government

13%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

The solution is costly compared to the products offered by its competitors.

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What needs improvement with ServiceNow IT Operations Management?

The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive. The aforementioned area can be considered for improvem...

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing was pretty good, and it is possible to just add on the features we want.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metric...

See all answers

Comparisons

OpsRamp vs ServiceNow IT Operations Management

Compared 13% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

Datadog vs ServiceNow IT Operations Management

Compared 6% of the time

BMC TrueSight Operations Management vs ServiceNow IT Operations Management

Compared 4% of the time

LogicMonitor vs ServiceNow IT Operations Management

Compared 4% of the time

More ServiceNow IT Operations Management Competitors

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

Grafana vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

Splunk APM vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

BMC TrueSight Operations Management vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

Elastic Observability vs Splunk ITSI (IT Service Intelligence)

Compared 7% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

ServiceNow IT Operations Management

June 2024

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

June 2024

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Also Known As

ServiceNow ITOM

No data available

Learn More

ServiceNow

Splunk

Overview

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Sample Customers

servicenow, TransAlta, NATS, Symantec

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence)

January 2024

Free Report: ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.

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