We performed a comparison between ServiceNow IT Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"Has service mapping, impact management, metric intelligence and health of analytics."
"Provides everything in one solution."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is flexible. You can tune it, more or less, as you want."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"Alerts and episodes are valuable to me."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The glass tables are very helpful."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"One of the excellent features is the service analyzer, which is truly impressive."
"We have a lot of teams using Splunk and they would be blind without it."
"The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The product needs to add a workflow insight tool."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Lacks the ability to do its own monitoring."
"The initial setup phase was hard and could be made easier."
"There is room for improvement in the stability of ServiceNow."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The solution should integrate more features in NEAP."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"We'd like them to show more inputs on the dashboard."
"The data recovery has room for improvement."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"I believe the refresh time should be faster."
"The cost of the license could be lower."
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.
It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.
The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.
With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.
ServiceNow IT Operations Management is ranked 10th in IT Infrastructure Monitoring with 29 reviews while Splunk ITSI (IT Service Intelligence) is ranked 15th in IT Infrastructure Monitoring with 17 reviews. ServiceNow IT Operations Management is rated 8.4, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". ServiceNow IT Operations Management is most compared with Moogsoft, OpsRamp, BMC TrueSight Operations Management, Datadog and VMware Aria Operations, whereas Splunk ITSI (IT Service Intelligence) is most compared with Dynatrace, Splunk Enterprise Security, AppDynamics, Elastic Observability and PRTG Network Monitor. See our ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.