We performed a comparison between ServiceNow IT Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is flexible. You can tune it, more or less, as you want."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The asset management tools are very valuable."
"The way this solution has helped us is that it improved our communication."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It's easy to set up."
"Their Event Management is very good."
"The observability is great and valuable."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"Service mapping is pretty limited."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The initial setup phase was hard and could be made easier."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"It was an intimidating tool for us to jump into at the beginning."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"We have problems doing upgrades and operating alternate new versions."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"We'd like them to show more inputs on the dashboard."
"Splunk ITSI consumes a lot of CPU resources."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
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ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Datadog, BMC TrueSight Operations Management and VMware Aria Operations, whereas Splunk ITSI (IT Service Intelligence) is most compared with Grafana, Dynatrace, Splunk APM, BMC TrueSight Operations Management and Splunk Enterprise Security. See our ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) report.
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