ServiceNow IT Operations Management vs Splunk ITSI (IT Service Intelligence) comparison

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Executive Summary

We performed a comparison between ServiceNow IT Operations Management and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) Report (Updated: September 2023).
734,678 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore.""Has service mapping, impact management, metric intelligence and health of analytics.""Provides everything in one solution.""I am impressed with the tool's ability to track information in an easy way.""The most valuable features of the solution are discovery, cloud governance, event management, and service mapping.""It is flexible. You can tune it, more or less, as you want.""It is a stable solution. I have not experienced any system outages during my time using the solution.""The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."

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"Alerts and episodes are valuable to me.""We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming.""The glass tables are very helpful.""ITSI's most valuable feature is that it's easy to integrate DLP.""One of the excellent features is the service analyzer, which is truly impressive.""We have a lot of teams using Splunk and they would be blind without it.""The most valuable feature is the Glass Tables. It gives you a nice, good overview of your KPIs. It's really slick and clean.""The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."

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Cons
"The product needs to add a workflow insight tool.""The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually.""Lacks the ability to do its own monitoring.""The initial setup phase was hard and could be made easier.""There is room for improvement in the stability of ServiceNow.""The out-of-the-box reporting feature is not as user friendly as other tools.""ServiceNow could be more prescriptive on how customers can leverage some of the benefits.""The service discovery tool should include HR automations that automatically remove an employee who is leaving."

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"The solution should integrate more features in NEAP.""Splunk ITSI lacks out-of-the-box solutions for enterprise users.""Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well.""We'd like them to show more inputs on the dashboard.""The data recovery has room for improvement.""It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding.""I believe the refresh time should be faster.""The cost of the license could be lower."

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Pricing and Cost Advice
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • "My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
  • "While not entirely sure, I believe the solution costs at least a million dollars annually."
  • "ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."
  • "It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
  • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of the solution are discovery, cloud governance, event management, and service mapping.
    Top Answer:ServiceNow has a subscription-based model, and our customers use the yearly-based license.
    Top Answer:ServiceNow IT Operations Management is a very mature offering from ServiceNow, so I can't think of anything about the improvement aspect of the solution. The initial setup phase was hard and could be… more »
    Top Answer:It would have been good if the product cost was much lower.
    Top Answer:If the product had some prebuilt machine learning features, it would add value to our use cases. It would be very good if the product had some in-built predictive analytics and future forecasting… more »
    Ranking
    Views
    4,881
    Comparisons
    3,707
    Reviews
    25
    Average Words per Review
    472
    Rating
    8.3
    Views
    1,877
    Comparisons
    1,360
    Reviews
    16
    Average Words per Review
    766
    Rating
    8.1
    Comparisons
    Also Known As
    ServiceNow ITOM
    Learn More
    Overview

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Offer
    Learn more about ServiceNow IT Operations Management
    Learn more about Splunk ITSI (IT Service Intelligence)
    Sample Customers
    servicenow, TransAlta, NATS, Symantec
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    REVIEWERS
    Computer Software Company36%
    Financial Services Firm18%
    Consumer Goods Company9%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Computer Software Company14%
    Energy/Utilities Company9%
    Manufacturing Company8%
    REVIEWERS
    Financial Services Firm38%
    Insurance Company15%
    Wholesaler/Distributor8%
    Comms Service Provider8%
    VISITORS READING REVIEWS
    Financial Services Firm18%
    Computer Software Company14%
    Government13%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business29%
    Midsize Enterprise13%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise11%
    Large Enterprise74%
    REVIEWERS
    Small Business9%
    Midsize Enterprise9%
    Large Enterprise82%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence)
    September 2023
    Find out what your peers are saying about ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: September 2023.
    734,678 professionals have used our research since 2012.

    ServiceNow IT Operations Management is ranked 10th in IT Infrastructure Monitoring with 29 reviews while Splunk ITSI (IT Service Intelligence) is ranked 15th in IT Infrastructure Monitoring with 17 reviews. ServiceNow IT Operations Management is rated 8.4, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides a unified view of alerts and supports heat maps and glass tables for visualization and monitoring". ServiceNow IT Operations Management is most compared with Moogsoft, OpsRamp, BMC TrueSight Operations Management, Datadog and VMware Aria Operations, whereas Splunk ITSI (IT Service Intelligence) is most compared with Dynatrace, Splunk Enterprise Security, AppDynamics, Elastic Observability and PRTG Network Monitor. See our ServiceNow IT Operations Management vs. Splunk ITSI (IT Service Intelligence) report.

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    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.