From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom.
ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization.
Learn what your peers think about ServiceNow IT Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs.
CMDB Developer BMC Helix /ServiceNow at a energy/utilities company with 10,001+ employees
Real User
Top 20
2022-11-21T15:56:40Z
Nov 21, 2022
The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC.
I also like that ServiceNow IT Operations Management is very user-friendly.
The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good.
Senior Consultant at a tech consulting company with 11-50 employees
Consultant
2020-11-01T09:38:08Z
Nov 1, 2020
The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features.
It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment,...
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
The most valuable feature of ServiceNow IT Operations Management is the user interface.
It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom.
The most valuable features of the solution are discovery, cloud governance, event management, and service mapping.
I like the tool's CMBD connection with Discovery. The solution is also flexible.
ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization.
I am impressed with the tool's ability to track information in an easy way.
It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs.
It is a stable solution. I have not experienced any system outages during my time using the solution.
You can improve integrations of the operation with the solution.
Provides everything in one solution.
As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices.
The solution is very capable and user friendly.
The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC.
I also like that ServiceNow IT Operations Management is very user-friendly.
The initial setup is very straightforward. A person just needs to join a team to access the network and that's all.
It helps streamline management and processes.
The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform.
The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore.
It is easy to use and simple to learn.
The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good.
It's easy to set up.
It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.
The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration.
ServiceNow IT Operations Management is a stable product.
Their Event Management is very good.
The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features.
It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community.
The asset management tools are very valuable.