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ControlUp vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ControlUp
Ranking in IT Infrastructure Monitoring
33rd
Average Rating
8.6
Reviews Sentiment
7.9
Number of Reviews
12
Ranking in other categories
Digital Experience Monitoring (DEM) (5th)
eG Enterprise
Ranking in IT Infrastructure Monitoring
44th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
21
Ranking in other categories
Application Performance Monitoring (APM) and Observability (36th), Network Monitoring Software (52nd)
 

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of ControlUp is 1.0%, up from 0.8% compared to the previous year. The mindshare of eG Enterprise is 0.6%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Richasvi Tripathi - PeerSpot reviewer
Used to monitor several devices, but most reports do not give information of all the devices
We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.
Jose Ramon Crespo - PeerSpot reviewer
Utilize artificial intelligence for faster issue response and seamless ITSM integration
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM ( /categories/it-service-management-itsm ) services, providing a seamless alerting system for our customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."
"ControlUp has an easy installation process."
"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."
"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."
"The script-based actions have allowed us to extend the core reporting capabilities."
"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."
"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."
"It has a great career time monitoring tool."
"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
"User session details"
"eG Enterprise has a single pane of glass for observability and monitoring."
"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"It gives good insight into inside of what's going on with Exchange."
"Its ability to monitor failures and to restart a Windows service when it fails."
 

Cons

"Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider."
"The graphical user interface needs to be improved from version to version."
"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."
"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."
"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."
"This solution be improved by including load throttling tools. For example, I can identify a service where we spend a lot of CPU but I cannot restrict the service from ControlUp. I have to use another tool like AppSense."
"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."
"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"Needs to improve the networking monitor capabilities."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"Dashboards are difficult to create, and not so useful."
"The solution needs to enhance the management dashboards."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
"eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring."
"Back-end configuration is not easy to implement."
 

Pricing and Cost Advice

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."
"Based on my experience, ControlUp is not that expensive."
"We are satisfied with the price compared to other solutions."
"It is not expensive."
"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."
"It'd be nice if the price was lower. That would be an improvement."
"They are aligned with other enterprise solutions."
"The product is very cheap."
"eG Enterprise is much cheaper than the other products it competes with."
"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Healthcare Company
12%
Insurance Company
8%
Computer Software Company
16%
Financial Services Firm
13%
Government
11%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?
Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.
What needs improvement with ControlUp Real-time?
There is area for improvement, maybe in the reporting. It could use some work in reporting.
What is your primary use case for ControlUp Real-time?
My use cases include everything, and I don't mean that facetiously. I mean everything. We manage the servers, manage user sessions, manage everything. We monitor monitoring and take actual actions,...
Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What do you like most about eG Enterprise?
eG Enterprise has a single pane of glass for observability and monitoring.
 

Comparisons

 

Overview

 

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida
20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
Find out what your peers are saying about ControlUp vs. eG Enterprise and other solutions. Updated: July 2025.
861,490 professionals have used our research since 2012.