We performed a comparison between OpsRamp and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Predictive analysis is a valued feature."
"The most valuable feature of OpsRamp is the creation of the dashboards of the infrastructure for the CPU memory and SQL servers. Additionally, URL monitoring through Selenium scripting and the availability dashboard is useful."
"Most features work fine."
"The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."
"The feature we found most valuable in OpsRamp is alert generation because whenever there is any kind of spike on any virtual machine, the solution generates alerts based on the thresholds we implemented. We have integrated our ideas and tools with OpsRamp, so alerts are generated, then we notify the customers. That's the main feature we like about OpsRamp because we don't have to monitor each resource. Instead, OpsRamp does the monitoring for us, and it generates the alerts based on the thresholds."
"The feature that we have found most useful are the dashboards, which can be built in minutes using this solution, allowing multiple products, thresholds, or any given required metric to be seen in a single area."
"It greatly assists small and medium-sized businesses in using the ITSM, alerting, and monitoring features."
"The technical support is fantastic, and they are fast to respond."
"I like the solution due to the fact that it's scalable."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It's easy to set up."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It helps streamline management and processes."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"Has service mapping, impact management, metric intelligence and health of analytics."
"An area of improvement would be application monitoring."
"Automation is currently quite complex and needs to be improved."
"We would like this solution to be developed into a full CMP tool, so that we are able to use a single product for all of our cloud management needs."
"The user interface of this product requires some changes as it is not inclusively user-friendly. For example, the performance indicators are color-based , which means that they are confusing for anyone who is color blind."
"OpsRamp could improve the critical alerts. We have been receiving some false alerts when monitoring. For example, the alert shows the site is down, but when we try to do manual access to the URL, it's accessible."
"What's lacking in OpsRamp is process automation, and if there is, I wish there could be more of it, other than just spikes, or it would be better if the alerts can be generated based on different matrices. That option is absent in OpsRamp at the moment, and it would be valuable if that could be provided in the solution, especially if there's any kind of security issue in the VM."
"The function to search any particular device within this solution needs to be improved. Currently, the solution develops a lag when a search, or a comparison, is being carried out."
"I would like to see two things. The first is a self-service portal for the cloud, any cloud deployments, and the second is maturity validation towards ITSM, internalizing OpsRamp TSM. As a result, instead of integrating with more mature tools similar to ServiceNow, people will use OpsRamp."
"It should have better integrations with other solutions."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"If you are new to using the solution, you will find the setup complex."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
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OpsRamp is ranked 4th in Event Monitoring with 10 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. OpsRamp is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of OpsRamp writes "Automates Azure resource monitoring and inventory management but slow with real-time patch status ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". OpsRamp is most compared with Datadog, SolarWinds NPM, LogicMonitor, Moogsoft and AppDynamics Server Monitoring, whereas ServiceNow IT Operations Management is most compared with Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog, BMC TrueSight Operations Management and VMware Aria Operations. See our OpsRamp vs. ServiceNow IT Operations Management report.
See our list of best Event Monitoring vendors, best IT Infrastructure Monitoring vendors, and best AIOps vendors.
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
