We performed a comparison between CA Unified Communications Monitor and New Relic based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"We use the solution to meet the needs of the customer."
"Good end-to-end monitoring"
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The most valuable feature of New Relic is its ease of use."
"The solution is scalable, and it is easy because all the documentation is available."
"It offers helpful user metrics so we can learn more about the user experience."
"We like the performance of the product."
"The simplicity of the dashboard is very good."
"It has prevented failures from occurring in our production environment."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The Wi-Fi side needs improvement."
"All the features and functions of the solution can be improved."
"The solution should have automatic baseline detection."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The solution should include more detailed reports for SQL database requests."
"The solution is quite expensive."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"I haven't come across any features that are lacking."
"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
Earn 20 points
CA Unified Communications Monitor is ranked 94th in Network Monitoring Software while New Relic is ranked 6th in Network Monitoring Software with 151 reviews. CA Unified Communications Monitor is rated 6.6, while New Relic is rated 8.6. The top reviewer of CA Unified Communications Monitor writes "Good end-to-end voice quality monitoring and offers valuable features". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". CA Unified Communications Monitor is most compared with , whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor.
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