# Comparisons

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Arunpandiyan M - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
User-friendly, simple to set up and easy to configure
Pros and Cons
  • "It's very easy to manage and use."
  • "The dashboard needs to improve."

What is our primary use case?

We are using Avantra for monitoring servers, like our source servers that are using CPU disk memory. 

It's mainly a server monitoring tool.

We employed it with ServiceNow. While we add the server and the rest of it, we can have the data reflected in the Avantra monitoring tool. It will generate that alerts, et cetera.

What is most valuable?

It's just very user-friendly, and it's very easy to monitor the servers using Avantra. It's very easy to manage and use.

Avantra has very new features, and there are a lot of options. Everything we have allows us to easily configure. 

The solution is very easy.

It is scalable.

It's stable. 

The product does have a lot of automated features.

Technical support has been great.

What needs improvement?

The dashboard needs to improve. It's not so clear right now. We need it to be more usable. 

We want all of our reports in one easy-to-access place.

Sometimes we get stuck and have to rest the gateway. After we do that, it'll start working again.

We're still new to the product and we're not using every aspect of it. 

For how long have I used the solution?

I've used the solution for six months. 

What do I think about the stability of the solution?

You won't get many issues in Avantra. Overall, it is a stable product. Sometimes, however, we have got some communication glitches. Once we restart the gateway server, then only it will work again. Sometimes we face that kind of issue. Other than that, it's fine. 

What do I think about the scalability of the solution?

The solution is scalable and reliable. 

Most of our customers are using Avantra. We have around 50 companies using it. We're monitoring 5,000 or more servers using this tool.

How are customer service and support?

The support helps with a lot of issues. They are very knowledgeable. We find their service to be very good. 

How would you rate customer service and support?


Which solution did I use previously and why did I switch?

I'm currently using Zabbix and CA.

Zabbix is an open-source option, and therefore you don't have access to technical support. You need to use documentation and the community for troubleshooting. Other than that, most tools have the same capabilities. Avantra, however, is a very easy tool to use.

How was the initial setup?

It's a very easy solution. They also integrate with ServiceNow very seamlessly. We have integrated it only with the ServiceNow tool and our internal software. It's very useful. We didn't face many issues in that case. 

I'd rate the solution a five out of five in terms of ease of setup.

We don't really have to deal with any maintenance tasks. If a customer wants to, they can maintain their server, however.

What's my experience with pricing, setup cost, and licensing?

I don't have any access to the pricing, so I can't speak to the cost.

What other advice do I have?

We are not always using the latest version of the solution. 

I want to learn more about the solution and would like to get more training as I'm still new to the product.

I'd recommend the solution to others. Companies get good support and a lot of options. There are multiple modules and functionalities. 

I'd rate the solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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