CA Unified Communications Monitor vs ITRS Geneos comparison

Broadcom and ITRS are both solutions in the Network Monitoring Software category. Broadcom is ranked #104, while ITRS is ranked #67 with an average rating of 6.5. Broadcom holds a 0.1% mindshare in NMS, compared to ITRS’s 0.6% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

CA Unified Communications M...

Read 2 CA Unified Communications Monitor reviews

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81 Comparison Views

50% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

1,228 Views
190 Comparison Views

96% willing to recommend

CA Unified Communications M...

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

CA Unified Communications Monitor and ITRS Geneos are competing products in the network monitoring and performance management category. ITRS Geneos appears to have the upper hand due to its comprehensive feature set and adaptability, which many users believe justify its higher cost.

Features: CA Unified Communications Monitor provides in-depth analysis of unified communication environments, offers real-time visibility, and includes diagnostics capabilities. ITRS Geneos offers advanced monitoring features across various infrastructure types, extensive customization options, and highly detailed data monitoring.

Room for Improvement: CA Unified Communications Monitor could benefit from enhanced compatibility with more third-party applications, increased scalability for larger organizations, and improved reporting features. ITRS Geneos could focus on simplifying its installation process, offering more intuitive user interfaces, and reducing the complexity of its integration with existing systems.

Ease of Deployment and Customer Service: CA Unified Communications Monitor is generally easier to deploy, with straightforward setup processes and good customer service support. ITRS Geneos, while initially more complex to install, provides robust functionality and dedicated technical support that helps mitigate deployment challenges.

Pricing and ROI: CA Unified Communications Monitor offers competitive pricing with a good ROI due to its lower upfront cost, appealing to small to mid-sized businesses. ITRS Geneos, with a higher setup cost, provides substantial long-term ROI through its adaptability and comprehensive features, attracting larger enterprises seeking a feature-rich monitoring solution.

To learn more, read our detailed CA Unified Communications Monitor vs. ITRS Geneos Report (Updated: May 2025).

Buyer's Guide

CA Unified Communications Monitor vs. ITRS Geneos

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in Network Monitoring Software

104th

Ranking in IT Infrastructure Monitoring

76th

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (5th)

ITRS Geneos

Ranking in Network Monitoring Software

67th

Ranking in IT Infrastructure Monitoring

46th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (35th)

Mindshare comparison

As of June 2025, in the Network Monitoring Software category, the mindshare of CA Unified Communications Monitor is 0.1%, up from 0.1% compared to the previous year. The mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Good end-to-end monitoring"

"We use the solution to meet the needs of the customer."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"The clean and colorful UI and easy to use options like snooze and active times."

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

More ITRS Geneos pros

Cons

"All the features and functions of the solution can be improved."

"The solution should have automatic baseline detection."

"The ITA, the post-incident analytics, could be improved."

"Data visualization – real time and historical – is a weakness."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

More ITRS Geneos cons

Pricing and Cost Advice

Information not available

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"You will get the best price if you get a single global deal."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"Pricing and licensing is based on the requirements."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

74%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

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What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

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What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

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Also Known As

CA UC Monitor

Geneos

Overview

CA Unified Communications Monitor is a unified communications monitoring solution that evaluates and reports on the network’s support of real-time applications in multi-vendor environments, so that Network Administrators can optimize the network’s quality of service and end user experience.

Broadcom

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

BBVA Compass

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

CA Unified Communications Monitor vs. ITRS Geneos

May 2025

Free Report: CA Unified Communications Monitor vs. ITRS Geneos

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