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BMC Helix Discovery vs IBM Maximo comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
640
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (1st), AI Legal & Compliance (1st), AI Finance & Accounting (1st), AI Procurement & Supply Chain (1st)
BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
IT Asset Management (7th)
IBM Maximo
Average Rating
8.2
Number of Reviews
32
Ranking in other categories
Enterprise Asset Management (EAM) (1st), Billing Software (5th)
 

Mindshare comparison

IT Asset Management Mindshare Distribution
ProductMindshare (%)
BMC Helix Discovery3.9%
ServiceNow12.5%
Freshservice5.3%
Other78.3%
IT Asset Management
Enterprise Asset Management (EAM) Mindshare Distribution
ProductMindshare (%)
IBM Maximo11.9%
Oracle Enterprise Asset Management6.7%
IFS Cloud Platform6.5%
Other74.9%
Enterprise Asset Management (EAM)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
JP
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
Antony Mishra - PeerSpot reviewer
Java Software Engineer at GPA
Asset management has become streamlined and decision-making is now driven by lifecycle data
The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I'm impressed with the scalability. We are able to do changes. We are able to scale from different environments now with the Control Room in version 10 and 11. The scalability is pretty good. It is up to the mark of the other market competitors."
"We have saved around 90% of the time that would be required to perform tasks manually."
"Most of the features of Automation Anywhere (AA) are good, but one big feature which I really like is its OCR (optical character recognition) feature."
"The ROI is very good because the output is very accurate and the speed is very fast."
"The ROI on major bots has been phenomenal."
"In particular, with our requirements, we have seen reduced dependency on the workforce and we had proper execution of our business process."
"From my perspective, the most valuable features in Automation Anywhere are the ability to connect to different systems of records."
"There are more valuable features with the updated solution; now they have both the list view and the flow view, they have increased some features in terms of data types, they now have good usage of the data table and have added variable types, and it's convenient."
"The most valuable feature is the automated service mapping."
"It is important to have visibility of the complete infrastructure in one's organization."
"BMC provides great support. As managed service support, they are gold."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"BMC Helix Discovery is very intuitive."
"We have seen a return on our investment many times over."
"I'd recommend BMC Helix Discovery to others because I've been working with it for the last eight years and my experience with it has been good."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"The most valuable feature is asset management maintenance as well as asset management overall."
"It is configurable, where you can add extra fields to screens and to the database."
"IBM Maximo is the best tool for the asset management solution."
"If it's not the best EAM product, it is one of the best out there."
"The most valuable aspect is the level of flexibility Maximo provides because it is more code-based and more Java-based, so our development team and support partners are able to customize and relatively easily tailor it to our needs."
"We were able to scale perfectly.​"
"IBM Maximo is the most stable solution that I have ever seen."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
 

Cons

"The biggest issue was that the new license required upgraded hardware infrastructure so we were getting all new tech stuff procured which meant that we were getting updated RAMs and things like that. Getting the licenses was easier but building the infrastructure which was required to support the new version was difficult."
"Some things that I do not see as of today are interactive chat or video interface."
"We face issues with Excel file creation. I’m trying to create a file in Excel .xls, it is getting corrupted."
"Automation Anywhere can also be improved in machine learning and artificial intelligence. It would make our lives easier."
"The mobile application can be improved by adding more functions and capabilities because right now, only a few features are enabled for mobile users."
"The scheduling is a little difficult at times."
"The main request I have for Automation Anywhere is to focus more on technical demonstrations."
"As a developer, the biggest con is the lag; it's pretty inconvenient to face that delay in things happening."
"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."
"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."
"While I consider the solution to be good, it should better be able to integrate with other solutions."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"A review of end of life data would be nice."
"The query language is somewhat challenging to learn. It uses a Berkeley database, and the query language is not easy to master for performing complex queries."
"The improvement I want to see is a reduction in duplicate records."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that."
"It could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"One way IBM Maximo can be improved is that the interface is not modern or particularly user-friendly."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
 

Pricing and Cost Advice

"The licensing cost of Automation Anywhere is better than UiPath and Blue Prism."
"Automation Anywhere pricing and licensing are competitive compared to the other automation vendors."
"Their licensing processes are in par with most industry standards."
"Additional costs will be for the machines and the number of machines that you are using. You can deploy virtually as well as on physical machines. In both the situations, you do need to allocate a certain budget for securing the machines and where the software will be installed and running. The machines cannot be used for anything else, because only a certain bot can run at a certain time. You need to be very particular about your scheduling of running the bots, and while the bot is running nobody can use the machine. You cannot have an agent working on a machine and the bot running in the background. It has to be completely dedicated. Then there are the network bandwidth requirements and space requirements, which are additional costs apart from the licensing and software costs. The developer is also going to charge you for their coding time too."
"We have a three-year contract with Automation Anywhere."
"They're very flexible around pricing and licensing."
"It is one of the most affordable RPA solutions, and as for licensing, they offer a community edition that greatly helps anyone who aspires to learn about the product before buying the enterprise solution."
"Automation Anywhere is cheaper than UiPath and Blue Prism. From a market point of view, Automation Anywhere is reasonable. Any organization can adopt Automation Anywhere."
"Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products."
"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"The licensing fee is very low."
"The solution offers yearly licenses."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"We have a perpetual license for the solution."
"I do not know about the price of the solution. However, this has been an expensive project overall."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"$USD700 per agent user."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
"The price of IBM Maximo could reduce, it is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Manufacturing Company
12%
Construction Company
11%
Computer Software Company
7%
Financial Services Firm
18%
Manufacturing Company
9%
Government
9%
Computer Software Company
7%
Manufacturing Company
11%
Government
9%
Energy/Utilities Company
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business154
Midsize Enterprise82
Large Enterprise535
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise22
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with BMC Helix Discovery?
The interface is quite old and can be outdated.
What is your primary use case for BMC Helix Discovery?
BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.
What needs improvement with IBM Maximo?
The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is ...
What is your primary use case for IBM Maximo?
There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anythi...
What advice do you have for others considering IBM Maximo?
AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their o...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Discovery, ADDM, Atrium Discovery & Dependency Mapping
Maximo
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: June 2026.
900,228 professionals have used our research since 2012.