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BMC Helix Discovery vs IBM Maximo comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Discovery
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
26
Ranking in other categories
IT Asset Management (3rd)
IBM Maximo
Average Rating
8.0
Number of Reviews
23
Ranking in other categories
Enterprise Asset Management (EAM) (1st), Billing Software (4th)
 

Mindshare comparison

BMC Helix Discovery and IBM Maximo aren’t in the same category and serve different purposes. BMC Helix Discovery is designed for IT Asset Management and holds a mindshare of 8.1%, up 7.8% compared to last year.
IBM Maximo, on the other hand, focuses on Enterprise Asset Management (EAM), holds 27.8% mindshare, up 26.9% since last year.
IT Asset Management
Enterprise Asset Management (EAM)
 

Featured Reviews

Fairoz Gadad - PeerSpot reviewer
Effortless network component identification, provides API details, and an easy setup
We need to discover anything in the network and ensure that the discovered data is moved into the CMDB for asset management The best part is that whenever there is an outpost or any particular network, it can identify servers, routers, switches, etc. It immediately understands which component it…
Jose Pedro Muñoz - PeerSpot reviewer
A very strong and powerful tool in the market preferred by a variety of industries
I rate the technical support a seven out of ten. Three levels of support in IBM. The first one is a fixed level, while levels two and three are very good. Here, level one is not very good, as it takes time to go from level one to level two and from level two to level three. So, level one is of low capacity.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Accuracy and clarity are vastly improved for the service lines."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The most valuable feature is the automated service mapping."
"The data models are the most useful aspect of the solution."
"BMC Helix Discovery is very intuitive."
"The initial setup was quite easy."
"It provides comprehensive dependency mapping, which is essential for reducing the time spent and addressing problem-solving between data centers."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"The most valuable feature is the ability to correct maintenance."
"Work order management and scalability enables the businesses' needs to be met."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The incident management feature is good because it allows you to keep track of and classify issues."
"The most valuable feature is asset management maintenance as well as asset management overall."
"Has a powerful audit combination that helps achieve high accuracy."
"Preventive maintenance management."
 

Cons

"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."
"BMC Helix Discovery needs more customization options."
"Management of its own application infrastructure and integrations with other BMC tools."
"We would like updates more often."
"The license model could be more flexible and cheaper pricing."
"The improvement I want to see is a reduction in duplicate records."
"A review of end of life data would be nice."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"The initial setup was complex, because it is a complex product."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"There are always ways to improve and make things better."
"You can get lost using the application"
"Revision management of file attachments."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
 

Pricing and Cost Advice

"The solution offers yearly licenses."
"The licenses are very complex and quite costly."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."
"I rate the pricing an eight out of ten. All BMC products are expensive."
"The licensing fee is very low."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"The price of IBM Maximo could reduce, it is expensive."
"IBM Maximo offers a licensing application, and you have to comply with the license."
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"$USD700 per agent user."
"I do not know about the price of the solution. However, this has been an expensive project overall."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
18%
Manufacturing Company
8%
Energy/Utilities Company
8%
Educational Organization
16%
Manufacturing Company
10%
Government
10%
Energy/Utilities Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
What is your experience regarding pricing and costs for BMC Helix Discovery?
The price of BMC Helix Discovery is licensed by asset. It is challenging to maintain licenses, as every piece of equipment is considered a license. We pay attention to the growth of assets. The pri...
What needs improvement with BMC Helix Discovery?
I would like to see a lower price and better technical support.
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Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
Maximo
 

Overview

 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Find out what your peers are saying about ServiceNow, BMC, Qualys and others in IT Asset Management. Updated: January 2025.
856,873 professionals have used our research since 2012.