IBM Maximo pros and cons

There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has.

We are very thankful to have IBM integrated with our own Legacy cloud-based system

The most valuable features are the ability to create work orders and preventative maintenance.

IBM Maximo is the best software for assets management.

We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.

The most powerful features are the database and integration with CMDB.

They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc.

The incident management feature is good because it allows you to keep track of and classify issues.

I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.

The most valuable feature is asset management maintenance as well as asset management overall.

IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that.

You can get lost using the application

Initial setup is a longer process because Maximo is bigger and has more processes.

There are always ways to improve and make things better.

The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing.

The interface is not very easy or user-friendly and is in need of improvement.

Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards.

I feel that the interface is a little too complicated with a large number of fields to enter.

This solution could improve by integrating or embedding finances, charts of accounts, and invoicing.

Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented.