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Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What is your primary use case for IBM Maximo?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

PeerSpot user
5 Answers
Gaizka Elosegi - PeerSpot reviewer
IT and Product Manager at Sistpelant
Real User
09 August 20

We developed our own manufacturing distribution system and management system. We also have experience with AI and machine learning. So, you can imagine, as a company with a manufacturing distribution system and with an asset management system in place, we are very thankful to have IBM integrated with our own Legacy, cloud-based system. We have big customers around the world and we integrate them with many solutions, including IBM Maximo. We mostly integrate with anything manufacturing related, but we also work closely within administration and banking. So, we have to know these solutions, inside and out, in order to properly integrate them and keep our customers satisfied. We use IBM Maximo to enhance an asset's lifecycle in an attempt to get the most out of it, but of course, it depends on what you're doing. If you run a bank, you're going to want to maintain certain assets. If you have an inductive environment, then your main assets will often be your greatest concern. So, it all depends on what you're going to use it for, but, at the end of the day, our primary use case is to enhance the lifecycle of the asset we're using. By enhancing an asset's lifecycle, you're maintaining the term and reducing costs. You can control your work team, but you can't control their skill level; everything that is good revolves around the lifecycle of an element, even if we're talking in terms relating directly to economic gains.

Manager OSS & System Admin at a comms service provider with 1,001-5,000 employees
Real User
02 August 20

We are using IBM Maximo as a service desk. It is primarily used for incident management but also covers service request management, asset management, and other areas.

Senior Software Quality Analyst at a tech services company with 1,001-5,000 employees
Real User
23 July 20

Our primary use is logging our help desk requests. It is essential for incident management and request management.

SamirKhodair - PeerSpot reviewer
Implemenation Specialist at a engineering company with 10,001+ employees
Real User
Top 5Leaderboard
04 July 18

We have fully used Maximo for maintenance and inventory and purchasing management to manage cement factory operations and maintenance for more than 11 years. We have implemented Maximo at seven sites and are still adding sites. All our sites are hosted in one environment using multi-organization and multi-site configurations. We integrate Maximo with a financial system (Navision), and we built dashboards on top of the Maximo database using its business intelligence tool. We have upgraded Maximo twice: once from 6.4 to 7.5, and more recently, from 7.5 to 7.6.

Paul Heath - PeerSpot reviewer
IBM Maximo Control Desk Manager at a tech services company with 51-200 employees
Real User
12 June 18

The main use is help desk. But we also use it for asset management, catalog offering, and CNDB.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jul 07, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 5 answers
Shaina Sharma - PeerSpot reviewer
Business Analyst at a government with 1,001-5,000 employees
06 November 21
I do not know about the price of the solution. However, this has been an expensive project overall.
IBM keeps its pricing confidential. The old list of pricing on all versions below Version 8 is extremely expensive. However, an IBM resource or Business Partner can route a request for special pricing and justify a good opportunity to get approved for a competitive rate. The new MAS - Maximo Application Suite (v8) will follow a different pricing model and is being positioned as an improvement on licensing structure compared to its predecessor.  Implementation and support services for Maximo depends on: *Complexity of the implementation - a measure of difficulty for a tailor-fit implementation of Maximo based on an improved version of the client's business processes. This also covers all integration requirements for third-party systems such as ERP, DCS, CO, etc. *Project Timeline and Activities - estimated duration and the activities for the project delivery. 
Ariel Lindenfeld - PeerSpot reviewer
Director of Content at PeerSpot (formerly IT Central Station)
Jul 04, 2018
Let the community know what you think. Share your opinions now!
See 1 answer
SamirKhodair - PeerSpot reviewer
Implemenation Specialist at a engineering company with 10,001+ employees
04 July 18
System Scalability is the most important and capabilities to integrate with others systems like SCADA