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BMC Helix Discovery Pros

Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
The data models are the most useful aspect of the solution.
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Madhurima  Singh - PeerSpot reviewer
Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd
I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution.
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JR
Configuration Manager at a comms service provider with 5,001-10,000 employees
The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.
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Buyer's Guide
IT Asset Management
September 2022
Find out what your peers are saying about BMC, ServiceNow, Device42 and others in IT Asset Management. Updated: September 2022.
633,184 professionals have used our research since 2012.
AR
RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees
A valuable feature concerns the ability to integrate with different solutions.
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CG
Project Manager & Managing Director at a non-profit with 1-10 employees
The most valuable feature is the automated service mapping.
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Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
BMC provides great support. As managed service support, they are gold.
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BMC Helix Discovery Cons

Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
The monitoring tools could be more stable.
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Madhurima  Singh - PeerSpot reviewer
Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd
What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.
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JR
Configuration Manager at a comms service provider with 5,001-10,000 employees
The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes.
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Buyer's Guide
IT Asset Management
September 2022
Find out what your peers are saying about BMC, ServiceNow, Device42 and others in IT Asset Management. Updated: September 2022.
633,184 professionals have used our research since 2012.
AR
RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees
It would be nice to see more updates to the solution.
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CG
Project Manager & Managing Director at a non-profit with 1-10 employees
There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate.
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Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
The CMDB could be improved. Getting data from the CMDB is the greatest challenge.
View full review »
Buyer's Guide
IT Asset Management
September 2022
Find out what your peers are saying about BMC, ServiceNow, Device42 and others in IT Asset Management. Updated: September 2022.
633,184 professionals have used our research since 2012.