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BMC Helix Discovery pros and cons

Vendor: BMC Helix

4.2 out of 5

28 reviews
88% willing to recommend

Pros & Cons summary

BMC Helix Discovery offers enhancement in service modeling through its start anywhere application modeling and automated service mapping. Despite its agentless architecture and flexible deployment, challenges such as improved stability, frequent updates, and better support persist. Predictive capabilities using AI enhance efficiency, but limitations exist in mapping features and storage virtualization. Customization and a cost-effective license model remain concerns, alongside managing application infrastructure and BMC tools integration.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Start anywhere application modelling offers users a significant advantage in visualizing components and their locations.

It operates agentlessly, eliminating the need for installations on various hardware components.

Offers flexibility in deployment, accommodating both data center and cloud environments.

The accuracy of results is highly promising, with values exceeding 95 percent compared to other tools.

Integrates artificial intelligence and machine learning to learn and predict potential issues autonomously.

CONS

Improvements are needed in managing application infrastructure and integrating with other BMC tools.

There is a need for enhanced discovery features for newer cloud platforms and improvement in client-side discovery options.

Scalability is an area with certain shortcomings where enhancements are required.

More frequent updates and lower pricing would be beneficial.

Better stability and technical support are necessary for improvement.

BMC Helix Discovery Pros review quotes

Technical Consultant - Service Assurance & Automation at a tech services company with 10,001+ employees

Dec 18, 2017

Start anywhere application modelling brings a fantastic opportunity for users to see what is where.

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DH

Manager, Solutions Engineering at Fusion

Jun 12, 2019

It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover.

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IT OM at IKEA

Apr 1, 2021

The data models are the most useful aspect of the solution.

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BMC Helix Discovery

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IT OM at IKEA

May 21, 2021

BMC provides great support. As managed service support, they are gold.

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reviewer1194051

RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees

Aug 19, 2021

A valuable feature concerns the ability to integrate with different solutions.

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CG

Project Manager & Managing Director at Geo Consulting (Aust) Pty Ltd

May 3, 2022

The most valuable feature is the automated service mapping.

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reviewer1575636

Configuration Manager at a comms service provider with 5,001-10,000 employees

Aug 24, 2022

The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.

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Madhurima Singh

Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd

Sep 21, 2022

I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution.

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reviewer1978608

Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees

Nov 28, 2022

The solution is definitely useful.

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Shahriyar Atayev

Senior System Administrator at a financial services firm with 501-1,000 employees

Jan 10, 2023

Weekly reports to management really make our life simple.

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Show 10 more reviews (out of 27)

BMC Helix Discovery Cons review quotes

Technical Consultant - Service Assurance & Automation at a tech services company with 10,001+ employees

Dec 18, 2017

A review of end of life data would be nice.

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DH

Manager, Solutions Engineering at Fusion

Jun 12, 2019

I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well.

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IT OM at IKEA

Apr 1, 2021

The monitoring tools could be more stable.

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BMC Helix Discovery

Free Report: BMC Helix Discovery Reviews and More

Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

879,853 professionals have used our research since 2012.

IT OM at IKEA

May 21, 2021

The CMDB could be improved. Getting data from the CMDB is the greatest challenge.

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reviewer1194051

RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees

Aug 19, 2021

It would be nice to see more updates to the solution.

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CG

Project Manager & Managing Director at Geo Consulting (Aust) Pty Ltd

May 3, 2022

There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate.

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reviewer1575636

Configuration Manager at a comms service provider with 5,001-10,000 employees

Aug 24, 2022

The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes.

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Madhurima Singh

Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd

Sep 21, 2022

What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.

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reviewer1978608

Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees

Nov 28, 2022

The solution is definitely useful.

Read full review

Shahriyar Atayev

Senior System Administrator at a financial services firm with 501-1,000 employees

Jan 10, 2023

We would like updates more often.

Read full review

Show 10 more reviews (out of 27)

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