Technical and Business Consultant at a comms service provider with 11-50 employees
Reseller
Top 10
Jul 31, 2025
That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a better deal. There are cost implications when considering if the solution is suitable for all customers, from small to enterprise, as we typically focus on specific types.
The price of BMC Helix Discovery is licensed by asset. It is challenging to maintain licenses, as every piece of equipment is considered a license. We pay attention to the growth of assets. The price is about twelve per license per year, and the support is included.
If you opt for BMC Helix Discovery in the cloud, it operates on a subscription model, where you'll be charged periodically. However, you can also obtain a perpetual license. With the perpetual license, you can acquire lifetime access and pay only for the supporting services annually. I rate the product's pricing an eight out of ten, where one is cheap and ten is expensive.
It's not a cheap product. When you get the ITSM, you get a specific bundle of licensing: Discovery, optimization, AI, and everything. Moreover, the benefit it delivers is that it's a fair price. Most of the enterprises here in Brazil, in the public sector and the private sector, will say it's an expensive product. And since I've been an IT manager for about 25 years, I would die to have BMC Helix Discovery in my infrastructure if I were an IT manager today because it's something that gives you all the visibility you need to make decisions to reduce costs. And it has a feature in Discovery where you can press a button and say, "I'm gonna make this change in the infrastructure." "So, oh, you want it simulated?" "Yeah. I will simulate it. You press that button, and it will show what will happen when you make the change to the infrastructure. And it shows, 'oh, you're gonna have an impact here, you're gonna have a problem there.' So it's a very intelligent solution." So, that intelligence can't be cheap. That'll be expensive, but I don't think it's expensive. Therefore, the pricing is fair. Let's take another instance. For example, you need to migrate this to the cloud. Do you want to migrate something to some cloud? You have an on-premise infrastructure and want to migrate to the cloud. You have a button on the solution that will tell you how much it costs to migrate to Azure, AWS, or Google. Of course, you're going to have to include the contract values. It's not that intelligent, but you can input your contract values if you have those values on hand. You already have a contract with AWS and you want to migrate some of your infrastructure there, and it'll show you how much it will cost, just with the press of a button. It's a fair price for me, but the projects are big. The budget for the project has to be adequate. You have to have a budget allocated to do it. If you don't, you won't be able to deliver that solution or you won't be able to buy it, you won't be able to deliver the specialists today that here in Brazil, we don't have too many specialists on BMC. That's a difficulty we have here today. Finding workers that have knowledge of the solution is not easy. You have to have many professionals here to get that knowledge. So we're getting stable, we're growing, and I hope Cloud One IT gets a foothold in the market.
Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees
Real User
Nov 28, 2022
The licenses are very complex and quite costly. Servers are one license, storage is another, and so on which makes license management quite complex. Building up topologies and licenses is very, very costly. The cost is very heavy on organizations and not viable in comparison to other tools. I rate pricing a four out of ten.
Configuration Manager at a comms service provider with 5,001-10,000 employees
Real User
Aug 24, 2022
We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license. I rate the price of BMC Helix Discovery a three out of five.
We do need to pay a licensing fee, although I'm not sure what the exact cost is. You have a floating license, which does not cost anything. However, when it comes to fixed licenses, such as licensing for administrators and stuff like that, you have to pay. I can say that they are far less expensive than ServiceNow, which is quite costly.
If a colleague, or even a customer, is sort of entering the idea that they are looking at Discovery, the first thing is BMC offers a trial. You can find a hundred endpoints. It is very low-impact to download and input it in a development environment. Try it out. If you need further insights, you can go to BMC. Make sure you understand your use cases and business cases before you implement something like this. Know why you are trying to collect this specific attribute of this specific server and put it in your CMBD. If you don't have a use case for the information, there's no point in building up large amounts of data if you don't have a reason to.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
The setup cost is on the expensive side.
That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a better deal. There are cost implications when considering if the solution is suitable for all customers, from small to enterprise, as we typically focus on specific types.
The price of BMC Helix Discovery is licensed by asset. It is challenging to maintain licenses, as every piece of equipment is considered a license. We pay attention to the growth of assets. The price is about twelve per license per year, and the support is included.
I would rate the pricing around four out of ten. It is quite expensive.
I've heard that the solution was expensive earlier but is now much cheaper than its competitors.
The pricing of BMC Helix Discovery is reasonable, considering the quality of the product you receive. It costs around 10 dollars per device.
If you opt for BMC Helix Discovery in the cloud, it operates on a subscription model, where you'll be charged periodically. However, you can also obtain a perpetual license. With the perpetual license, you can acquire lifetime access and pay only for the supporting services annually. I rate the product's pricing an eight out of ten, where one is cheap and ten is expensive.
It's not a cheap product. When you get the ITSM, you get a specific bundle of licensing: Discovery, optimization, AI, and everything. Moreover, the benefit it delivers is that it's a fair price. Most of the enterprises here in Brazil, in the public sector and the private sector, will say it's an expensive product. And since I've been an IT manager for about 25 years, I would die to have BMC Helix Discovery in my infrastructure if I were an IT manager today because it's something that gives you all the visibility you need to make decisions to reduce costs. And it has a feature in Discovery where you can press a button and say, "I'm gonna make this change in the infrastructure." "So, oh, you want it simulated?" "Yeah. I will simulate it. You press that button, and it will show what will happen when you make the change to the infrastructure. And it shows, 'oh, you're gonna have an impact here, you're gonna have a problem there.' So it's a very intelligent solution." So, that intelligence can't be cheap. That'll be expensive, but I don't think it's expensive. Therefore, the pricing is fair. Let's take another instance. For example, you need to migrate this to the cloud. Do you want to migrate something to some cloud? You have an on-premise infrastructure and want to migrate to the cloud. You have a button on the solution that will tell you how much it costs to migrate to Azure, AWS, or Google. Of course, you're going to have to include the contract values. It's not that intelligent, but you can input your contract values if you have those values on hand. You already have a contract with AWS and you want to migrate some of your infrastructure there, and it'll show you how much it will cost, just with the press of a button. It's a fair price for me, but the projects are big. The budget for the project has to be adequate. You have to have a budget allocated to do it. If you don't, you won't be able to deliver that solution or you won't be able to buy it, you won't be able to deliver the specialists today that here in Brazil, we don't have too many specialists on BMC. That's a difficulty we have here today. Finding workers that have knowledge of the solution is not easy. You have to have many professionals here to get that knowledge. So we're getting stable, we're growing, and I hope Cloud One IT gets a foothold in the market.
The solution is really expensive. We have a yearly license model. If we want to do anything extra, we have to pay extra costs.
I rate the pricing an eight out of ten. All BMC products are expensive.
Operating cost is actually high compared to other products, actually. It's a little expensive only, but it's very good than other products.
We have a perpetual license for the solution.
The licensing fee is very low.
The solution offers yearly licenses.
The licenses are very complex and quite costly. Servers are one license, storage is another, and so on which makes license management quite complex. Building up topologies and licenses is very, very costly. The cost is very heavy on organizations and not viable in comparison to other tools. I rate pricing a four out of ten.
We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license. I rate the price of BMC Helix Discovery a three out of five.
The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation.
BMC is available for a reasonable price compared to ServiceNow — it's half the price.
We do need to pay a licensing fee, although I'm not sure what the exact cost is. You have a floating license, which does not cost anything. However, when it comes to fixed licenses, such as licensing for administrators and stuff like that, you have to pay. I can say that they are far less expensive than ServiceNow, which is quite costly.
If a colleague, or even a customer, is sort of entering the idea that they are looking at Discovery, the first thing is BMC offers a trial. You can find a hundred endpoints. It is very low-impact to download and input it in a development environment. Try it out. If you need further insights, you can go to BMC. Make sure you understand your use cases and business cases before you implement something like this. Know why you are trying to collect this specific attribute of this specific server and put it in your CMBD. If you don't have a use case for the information, there's no point in building up large amounts of data if you don't have a reason to.