Coming October 25: PeerSpot Awards will be announced! Learn more
2019-06-12T13:17:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
  • 13

What is your experience regarding pricing and costs for BMC Helix Discovery?

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

5
PeerSpot user
5 Answers
JR
Configuration Manager at Tele2
Real User
2022-08-24T13:15:42Z
24 August 22

We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license. I rate the price of BMC Helix Discovery a three out of five.

CG
Project Manager & Managing Director at a non-profit with 1-10 employees
Real User
Top 20
2022-04-27T08:20:48Z
27 April 22

The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation.

Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
Real User
Top 5
2021-05-21T17:37:35Z
21 May 21

BMC is available for a reasonable price compared to ServiceNow — it's half the price.

Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
Real User
Top 5
2021-04-01T09:44:51Z
01 April 21

We do need to pay a licensing fee, although I'm not sure what the exact cost is. You have a floating license, which does not cost anything. However, when it comes to fixed licenses, such as licensing for administrators and stuff like that, you have to pay. I can say that they are far less expensive than ServiceNow, which is quite costly.

Doug Hynes - PeerSpot reviewer
Manager, Solutions Engineering at Fusion
MSP
2019-06-12T13:17:00Z
12 June 19

If a colleague, or even a customer, is sort of entering the idea that they are looking at Discovery, the first thing is BMC offers a trial. You can find a hundred endpoints. It is very low-impact to download and input it in a development environment. Try it out. If you need further insights, you can go to BMC. Make sure you understand your use cases and business cases before you implement something like this. Know why you are trying to collect this specific attribute of this specific server and put it in your CMBD. If you don't have a use case for the information, there's no point in building up large amounts of data if you don't have a reason to.

Related Questions
Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
Oct 16, 2020
I'm currently evaluating BMC Helix Discovery. I'd like to know what are pros and cons of this solution. Thanks!
See 1 answer
M DALE - PeerSpot reviewer
Technical Architect at Cloudstratex
16 October 20
BMC Discovery has been around much longer so has more out of the box 'connectors' than service now. Look up uControl from Tekwurx, which provides better Service Mapping than BMC Discovery amongst other things when integrated together. BMC Discovery does have a limitation with network devices, but these can be overcome using specific network tools. ServiceNow is a developing product, much the same functionality, but only ever really used to connect to ServiceNow to my knowledge. Both are capable of discovering the cloud. Costs are comparable. Both face a challenge with Microsoft no longer making WMI and SNMP default available in their server offerings. Both are agentless. BMC probably can be made to discover very specific devices, if you want to invest in generating your own coded pattern scripts (and maintaining them). So good for niche operators like broadcasters, digital media etc.
Ariel Lindenfeld - PeerSpot reviewer
Director of Content at PeerSpot (formerly IT Central Station)
Feb 03, 2022
Let the community know what you think. Share your opinions now!
2 out of 3 answers
Horacio Rojas - PeerSpot reviewer
User at University of Hawaii
06 October 21
Product support to our wide range of devices, access to KB, support team to ensure a smooth implementation on our environment and thru the life of the system. 
Erik R - PeerSpot reviewer
Senior Engineer DCMT at a financial services firm with 5,001-10,000 employees
16 December 21
Great product support team to ensure a smooth process when implementing and troubleshooting in the early stages.  User-friendliness of the software is also important, as we have a wide range of people who use it.
Download Free Report
Download our free IT Asset Management Report and find out what your peers are saying about BMC, ServiceNow, Device42, and more! Updated: September 2022.
DOWNLOAD NOW
633,572 professionals have used our research since 2012.