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Hexagon EAM vs IBM Maximo comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hexagon EAM
Ranking in Enterprise Asset Management (EAM)
5th
Average Rating
8.8
Number of Reviews
7
Ranking in other categories
No ranking in other categories
IBM Maximo
Ranking in Enterprise Asset Management (EAM)
1st
Average Rating
8.2
Number of Reviews
32
Ranking in other categories
Billing Software (5th)
 

Mindshare comparison

As of June 2026, in the Enterprise Asset Management (EAM) category, the mindshare of Hexagon EAM is 3.0%, up from 2.3% compared to the previous year. The mindshare of IBM Maximo is 11.9%, down from 28.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Asset Management (EAM) Mindshare Distribution
ProductMindshare (%)
IBM Maximo11.9%
Hexagon EAM3.0%
Other85.1%
Enterprise Asset Management (EAM)
 

Featured Reviews

TalalAhmed - PeerSpot reviewer
Functional Consultant at Synergy Computers
Integrated asset and work order management has reduced errors and simplifies hospital operations
I find every feature of Hexagon EAM to be the best for me because it decreases time and minimizes paper usage, including the energy management system that integrates with other flow meters allowing all data to be viewed on a single screen. This feature was introduced in 2023 and is known as Equipment Overview 360, which is particularly valuable since few applications offer such a feature in EAM. My clients utilize energy meters, some manual and some digital, in conjunction with Equipment Overview 360, which helps them gather data more efficiently, monitor it every second or every five seconds, and view their historical data over the last three to four years, making data management significantly easier. I consider features such as Equipment Overview 360, energy management, work order management, permit to work system, and especially the case management system introduced in 2017 for one client to be very valuable. We adapted Hexagon EAM for health and safety, incorporating case management capabilities with root cause analysis and fishbone diagrams. Hexagon EAM is not only about work order management; it also includes asset management, as seen in the hospital sector where we manage around 35,000 active assets and 250 plus labs using Hexagon EAM for asset management, work order management, and store management in one of my clients.
Antony Mishra - PeerSpot reviewer
Java Software Engineer at GPA
Asset management has become streamlined and decision-making is now driven by lifecycle data
The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Hexagon EAM's traceability is impressive, making it easy to maintain historical data, perform root cause analysis, and complete fishbone diagram reporting."
"Hexagon EAM has positively impacted our organization by significantly lowering costs."
"What I appreciate the most about Hexagon EAM are its robust features."
"Hexagon EAM has positively impacted my organization by helping and solving problems in the work order workflow and approval in real-time."
"My advice to others who are considering implementing Hexagon EAM is to implement it, that it is a good product, that it is a product totally adaptable to each of the clients' needs, that it has a lot of potential to grow if they finally want to get the most out of it."
"I find every feature of Hexagon EAM to be the best for me because it decreases time and minimizes paper usage, including the energy management system that integrates with other flow meters allowing all data to be viewed on a single screen."
"Hexagon EAM has positively impacted our organization; it was our first project, and after go-live, it resulted in huge success, with the client satisfied and thrilled, cost reductions around 30%, labor utilization increased by 20%, and new users adopting the systems, appreciating the product, and eager to work in those systems."
"For what it represents and what it gives you, it is a very powerful tool."
"IBM Maximo is the best tool for the asset management solution."
"For some clients we have up to 89% downtime reduction of equipment that generates over 1.2 million euro growth in revenue because we don't spend that much money on downtime and repair costs."
"Our measurable results show that unplanned downtime decreased by a minimum of 15 to 20%, work order processing time decreased by 30%, data consistency across sites significantly improved, and preventive maintenance compliance increased by 20 to 25%."
"Even if we do not look at the full software and we look at smaller use cases within the software, the ROI is often quite substantial."
"If it's not the best EAM product, it is one of the best out there."
"Flexibility is one of the key components, along with ease of use."
"The most valuable features are the ability to create work orders and preventative maintenance."
 

Cons

"Hexagon EAM can be improved by rebranding from HxGN EAM to APM, Asset Performance Management."
"Customers have noted that engaging with the Hexagon technical support team can be a lengthy process, especially with the on-premises version, where sharing logs and receiving resolutions is time-consuming."
"Adding more columns to existing objects is very hard, and I need to create custom tables and link them to the existing tables, which makes coding very challenging."
"One thing I believe could be improved in Hexagon EAM is the scheduling function, as it can seem daunting at first to those who are not comfortable on a computer, compared to our previous asset management system, which had a better and easier-to-use scheduling module."
"I think Hexagon EAM can be improved, particularly regarding the application slowing down or certain modules being unavailable at times."
"The stability of Hexagon EAM has been good, although it can be a bit slow when handling a lot of data."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"You can get lost using the application"
"Although you can create notifications with Maximo, the configuration and options could be improved."
"Licensing costs for IBM Maximo are now more expensive relative to some of the cloud-based platforms that offer cheaper solutions and are more flexible in terms of fees."
"The latest version is slow due to the power it requires."
"The solution is expensive and is quite difficult within this space."
 

Pricing and Cost Advice

Information not available
"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."
"IBM Maximo offers a licensing application, and you have to comply with the license."
"Where available, concurrent licenses can be more cost efficient and provide more flexibility."
"​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​"
"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."
"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."
"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."
"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
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Top Industries

By visitors reading reviews
Outsourcing Company
20%
Manufacturing Company
14%
Energy/Utilities Company
10%
Government
10%
Manufacturing Company
11%
Government
9%
Energy/Utilities Company
8%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise4
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise3
Large Enterprise22
 

Questions from the Community

What needs improvement with Hexagon EAM?
I think Hexagon EAM can be improved, particularly regarding the application slowing down or certain modules being unavailable at times. I reported these issues on the PPM Smart Community Portal, bu...
What is your primary use case for Hexagon EAM?
My main use case for Hexagon EAM is as a work order management system. My specific example of how I use Hexagon EAM for work order management at a client site involves a call center at a hospital w...
What advice do you have for others considering Hexagon EAM?
I am currently managing four clients in Pakistan, and Hexagon EAM significantly helps them shorten their time, minimize data, and reduce error chances, especially since one client manages 35,000 ac...
What needs improvement with IBM Maximo?
The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the compani...
What is your primary use case for IBM Maximo?
There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, any...
What advice do you have for others considering IBM Maximo?
AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.
 

Also Known As

No data available
Maximo
 

Overview

 

Sample Customers

Information Not Available
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
Find out what your peers are saying about Hexagon EAM vs. IBM Maximo and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.