Flexera One and BMC Helix Discovery are competing solutions in the IT management space. BMC Helix Discovery has the upper hand in advanced discovery capabilities, making it ideal for complex IT environments, while Flexera One offers competitive pricing and efficient support services.
Features: Flexera One provides robust license management, cloud cost optimization, and detailed financial analysis capabilities. It supports a wide range of integrations. BMC Helix Discovery offers deep asset discovery across infrastructures with automated dependency mapping and advanced analytics to enhance visibility and control.
Room for Improvement: Flexera One could improve its modular setup to be more user-friendly for those with limited configuration expertise and enhance its asset discovery capabilities. BMC Helix Discovery may benefit from more cost-effective pricing models and simplify its structured support approach to be more flexible. Additionally, enhancing license management would provide a more comprehensive offering.
Ease of Deployment and Customer Service: BMC Helix Discovery offers a cloud-native deployment model, which simplifies installation and maintenance, complemented by effective customer support. Flexera One is also cloud-based and provides a modular setup, which some find flexible but may require additional configuration expertise. Flexera is noted for responsive support compared to the more structured approach of BMC Helix Discovery.
Pricing and ROI: Flexera One is known for lower setup costs, making it accessible for organizations with tight budgets and providing clear ROI through cost-saving insights. BMC Helix Discovery, though more costly, offers significant ROI in environments where comprehensive IT discovery and analysis are crucial, serving as a strategic investment in asset visibility and management.
BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.
When opening a severity one ticket, they respond within four to six hours, which is commendable.
The response has been satisfactory, though improvements could be made in response time and overall competence.
They were prompt in getting back to us.
In the past four to six years, I cannot recall encountering any bugs.
The stability of the cloud version, which is what I'm currently using, is almost always reliable.
It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
I would like to see a lower price and better technical support.
One feature I would like to see in the tool is the ability to handle everything in one place.
The price is about twelve per license per year, and the support is included.
They've restructured how it's licensed, making it more fair.
This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.
The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.
What we're looking for and trying to move towards is autonomous operations so that AI is implemented to suggest resolutions and to quickly identify faults or repeated patterns with no human intervention.
Flexera includes what I call canned reports, straight out of the box, but they also offer flexibility in creating custom reports.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.
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