We performed a comparison between BMC Helix Discovery and Lansweeper based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a stable solution. The stability is okay."
"Weekly reports to management really make our life simple."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The data models are the most useful aspect of the solution."
"It is a scalable solution."
"BMC provides great support. As managed service support, they are gold."
"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."
"Lansweeper is very easy to use, and its technical support is very good."
"It is very flexible and very powerful. The reporting scripts that are continually posted are a real benefit. It makes it easier for someone who is a consumer, but not necessarily a power user, to quickly create and run reports, get updates, and know what tasks need to be performed."
"We've found the most value right now in the inventory of the equipment."
"A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product."
"Provides good reports from every asset."
"The solution provides inventory information that is very important to our company."
"The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees."
"BMC Helix Discovery needs more customization options."
"The monitoring tools could be more stable."
"A review of end of life data would be nice."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"It would be nice to see more updates to the solution."
"There are certain limitations in the mapping feature of the solution."
"There is still room for improvement in terms of stability."
"The license model could be more flexible and cheaper pricing."
"The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal."
"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."
"The feature to deploy software in endpoints needs to be improved."
"The support is an area that could improve. The support staff could be more knowledgeable."
"Lacks an end-to-end asset management tool."
"It would be great if Lansweeper could combine security functions like vulnerability management."
"The help desk is not exactly its strong suit."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 19 reviews while Lansweeper is ranked 9th in IT Asset Management with 7 reviews. BMC Helix Discovery is rated 8.4, while Lansweeper is rated 8.6. The top reviewer of BMC Helix Discovery writes "Very stable, fast, and powerful with valuable inventory management features". On the other hand, the top reviewer of Lansweeper writes "A powerful, cost-effective, and agentless solution that supports multiple platforms and is perfect for small and medium enterprises". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and IBM Tivoli Asset Management for IT, whereas Lansweeper is most compared with ServiceNow, ManageEngine IT Asset Management, Qualys VMDR, Spiceworks and Statlook Free. See our BMC Helix Discovery vs. Lansweeper report.
See our list of best IT Asset Management vendors.
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