BMC Helix Discovery vs Lansweeper comparison

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BMC Helix Discovery

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Executive SummaryUpdated on Dec 18, 2024

BMC Helix Discovery and Lansweeper compete in IT asset management. BMC Helix Discovery seems to have the upper hand with its comprehensive IT integration capabilities supported by AI-enhanced features.

Features: BMC Helix Discovery boasts an agentless architecture adaptable to both on-premises and cloud environments. It offers automated service mapping and data modeling that provide a complete view of the IT landscape, achieving over 95% accuracy according to user reviews. Lansweeper provides robust IT asset management, supporting agentless deployments preferred for ease of use and maintenance. It excels in delivering detailed inventory reports and has high scalability supporting large device counts.

Room for Improvement: BMC Helix Discovery could improve in integrating with existing tools and educating users on best practices. Expansion into newer cloud platforms and enhanced customization options are also needed. Lansweeper could benefit from integrated security features and expanded cloud capabilities which are currently limited compared to on-premise options. Both could improve by releasing updates more regularly and enhancing support response times.

Ease of Deployment and Customer Service: BMC Helix Discovery offers flexible deployment across on-premises, hybrid, and public cloud environments, but its customer support receives mixed reviews concerning response time. Lansweeper is lauded for its simplicity and user-friendly on-premises deployment and is praised for technical support, though users suggest engagement and response time improvements.

Pricing and ROI: BMC Helix Discovery is seen as expensive yet delivers significant ROI through automation and operational efficiencies, offering both subscription and perpetual licenses. Lansweeper is viewed as cost-effective, especially for setups with fewer than a hundred nodes, appealing to smaller businesses. Despite a recent price increase, it remains competitive and continues to demonstrate valuable ROI for users.

To learn more, read our detailed BMC Helix Discovery vs. Lansweeper Report (Updated: September 2025).

BMC Helix Discovery vs. Lansweeper

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.6

BMC Helix Discovery offers 314% ROI, streamlines audits, boosts efficiency, reduces costs, and saves administrators up to 80% time.

Sentiment score

3.5

Lansweeper is praised for remote efficiency, cost savings, and reporting, though some doubt its overall financial return.

BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.

For more quotes and insights, download the BMC Helix Discovery report

System Administrator at Porto Editora

It ended up being more cost-effective than BMC for the license we obtained.

For more quotes and insights, download the Lansweeper report

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

Customer Service

Sentiment score

6.0

BMC Helix Discovery support is responsive and professional, but response times and technical effectiveness need improvement according to users.

Sentiment score

5.1

Lansweeper offers responsive email support with informative resources, despite time zone challenges, earning high user ratings.

When opening a severity one ticket, they respond within four to six hours, which is commendable.

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

The response has been satisfactory, though improvements could be made in response time and overall competence.

For more quotes and insights, download the BMC Helix Discovery report

System Administrator at Porto Editora

Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.

Akram Syed

Data Engineering at Kroger Health

We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.

EdSantos

System Administrator at Loma Linda University

The only aspect that would enhance my rating would be an immediate response to my call, but considering they manage multiple clients, I find their service to be very close to a perfect ten.

MarcosCastro

IT Analyst at Ivy Rehab Network

For more quotes and insights, download the Lansweeper report

Scalability Issues

Sentiment score

7.4

BMC Helix Discovery offers flexible deployment, strong scalability, and effective integration, ideal for medium to large organizations.

Sentiment score

6.7

Lansweeper is scalable for businesses, offering ease of setup and centralized management, despite challenges in large distributed environments.

No quotes available

For more quotes and insights, download the BMC Helix Discovery report

You can start with just scanning your network and later add all the other features it provides to prepare reports.

CTO at Four Nine Agency

When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.

For more quotes and insights, download the Lansweeper report

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

Stability Issues

Sentiment score

7.2

BMC Helix Discovery is praised for its high stability and reliability, though minor early issues were quickly resolved.

Sentiment score

7.0

Lansweeper is stable and user-friendly but may experience performance issues with heavy tasks and non-Windows systems.

In the past four to six years, I cannot recall encountering any bugs.

For more quotes and insights, download the BMC Helix Discovery report

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

No quotes available

For more quotes and insights, download the Lansweeper report

Room For Improvement

BMC Helix Discovery requires better management, integration, customization, automation, and IoT capabilities, addressing technical support and license issues.

Lansweeper users want better reporting, deployment, support, asset management, integration, UI, scalability, version tracking, and cost effectiveness.

It uses a Berkeley database, and the query language is not easy to master for performing complex queries.

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

I would like to see a lower price and better technical support.

For more quotes and insights, download the BMC Helix Discovery report

System Administrator at Porto Editora

There is no analytics from Lansweeper to understand that it is the same software but with a different version.

For more quotes and insights, download the Lansweeper report

CTO at Four Nine Agency

It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.

Sandip Bhogal

Service Desk Analyst - Endpoint Management and Support at The Tavistock and Portman NHS Foundation Trust

Reporting needs to be more customized as per customer requirements.

Ganesh Karki

Ict Advisor at SOS Children's Villages

Setup Cost

BMC Helix Discovery's pricing varies significantly, perceived as fair or expensive, with complex licensing and additional feature costs.

Lansweeper provides cost-effective IT asset management with straightforward licensing, though prices are close to competitors without negotiation options.

The price is about twelve per license per year, and the support is included.

For more quotes and insights, download the BMC Helix Discovery report

System Administrator at Porto Editora

It is quite cheap compared to other solutions, and the installation was very easy.

For more quotes and insights, download the Lansweeper report

CTO at Four Nine Agency

They purchased licenses for around 300 to 400 users or devices.

Ganesh Karki

Ict Advisor at SOS Children's Villages

Valuable Features

BMC Helix Discovery offers agentless discovery, flexible deployment, and integration for efficient asset management and predictive IT operations.

Lansweeper offers robust IT asset management, supports versatile platforms, and enhances decision-making through comprehensive insights and integration options.

This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.

System Administrator at Porto Editora

The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.

For more quotes and insights, download the BMC Helix Discovery report

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

What we're looking for and trying to move towards is autonomous operations so that AI is implemented to suggest resolutions and to quickly identify faults or repeated patterns with no human intervention.

reviewer2256777

Technical and Business Consultant at a comms service provider with 11-50 employees

The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.

Sandip Bhogal

Service Desk Analyst - Endpoint Management and Support at The Tavistock and Portman NHS Foundation Trust

Lansweeper has made the job easier for us. That's the best benefit.

Hardik-Patel

Lead System Support Specialist at Government of Prince Edward Island

The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.

For more quotes and insights, download the Lansweeper report

CTO at Four Nine Agency

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

5th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Lansweeper

Ranking in IT Asset Management

2nd

Average Rating

8.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 6.5%, down from 8.5% compared to the previous year. The mindshare of Lansweeper is 9.9%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
Lansweeper	9.9%
BMC Helix Discovery	6.5%
Other	83.6%

IT Asset Management

Featured Reviews

Rafael Pinto Ferreira

IT Director at a tech services company with 1-10 employees

Offers features for modern IT environments like artificial intelligence, machine learning, and continuous optimization and help in predictive maintenance and efficient resource utilization

An area that can be improved is the IoT. I have a customer here in Brazil interested in using it to discover assets that are not technology assets, like in a factory where you have machines that you need to monitor. All these machines already have software that monitors them, but they don't have the artificial intelligence and machine learning that BMC has. So, it's like a marketing issue. It's like a segment of the market that can be more explored. We get some opportunities in that market here in Brazil, so I think it could improve. But they already have a module called Edge, Discovery Edge, which works with the IoT, but I think it can improve that.

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MarcosCastro

IT Analyst at Ivy Rehab Network

Efficient querying and reporting transform decision-making processes

One thing I wish Lansweeper could improve is to include software distribution features, which would allow me to push particular software components to specific computers. For example, if someone reported a missing EMR client, I could simply push it to their computer right away. Over the years, while we expanded from tracking around 5,000 to 6,000 computers, the licensing cost increased significantly, going from roughly $300 to about $2,500, which strained our budget as a non-profit healthcare organization. I also noted that while there were potentially useful additional features, I frequently found myself having to decline them due to tight budget constraints. Furthermore, improved integrated Windows patching that avoids switching systems would be beneficial, as I relied on Lansweeper for reports on unpatched computers but needed to use a different Microsoft tool to correct the issues.

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

15%

Manufacturing Company

10%

Government

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	13

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

What is your experience regarding pricing and costs for BMC Helix Discovery?

That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a bette...

What needs improvement with BMC Helix Discovery?

Technical support from BMC is generally good. Resolutiion time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue.

What do you like most about Lansweeper?

One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware ...

What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

What needs improvement with Lansweeper?

It is difficult for me to suggest improvements to Lansweeper since I thought it performed effectively for its intended purpose. I did not use the ITSM tools aspect, which connects to a CMDB, becaus...

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Comparisons

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Device42 vs Lansweeper

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Qualys VMDR vs Lansweeper

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Product Reports

Download BMC Helix Discovery product report

BMC Helix Discovery

October 2025

Download Lansweeper product report

October 2025

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

No data available

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC Helix

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Information Not Available