2019-06-12T13:17:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
  • 0
  • 18

What do you like most about BMC Helix Discovery?

Hi Everyone,

What do you like most about BMC Helix Discovery?

Thanks for sharing your thoughts with the community!

6
PeerSpot user
6 Answers
JR
Configuration Manager at Tele2
Real User
2022-08-24T13:15:42Z
Aug 24, 2022

The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.

Search for a product comparison
CG
Project Manager & Managing Director at a non-profit with 1-10 employees
Real User
Top 20
2022-04-27T08:20:48Z
Apr 27, 2022

The most valuable feature is the automated service mapping.

AR
RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
2021-08-19T00:08:25Z
Aug 19, 2021

A valuable feature concerns the ability to integrate with different solutions.

Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
Real User
Top 5
2021-05-21T17:37:35Z
May 21, 2021

BMC provides great support. As managed service support, they are gold.

Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
Real User
Top 5
2021-04-01T09:44:51Z
Apr 1, 2021

The data models are the most useful aspect of the solution.

Doug Hynes - PeerSpot reviewer
Manager, Solutions Engineering at Fusion
MSP
2019-06-12T13:17:00Z
Jun 12, 2019

It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover.

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Related Questions
Arben Klaiqi - PeerSpot reviewer
Configuration Management Lead at a retailer with 1,001-5,000 employees
Oct 16, 2020
I'm currently evaluating BMC Helix Discovery. I'd like to know what are pros and cons of this solution. Thanks!
See 1 answer
M DALE - PeerSpot reviewer
Technical Architect at Cloudstratex
Oct 16, 2020
BMC Discovery has been around much longer so has more out of the box 'connectors' than service now. Look up uControl from Tekwurx, which provides better Service Mapping than BMC Discovery amongst other things when integrated together. BMC Discovery does have a limitation with network devices, but these can be overcome using specific network tools. ServiceNow is a developing product, much the same functionality, but only ever really used to connect to ServiceNow to my knowledge. Both are capable of discovering the cloud. Costs are comparable. Both face a challenge with Microsoft no longer making WMI and SNMP default available in their server offerings. Both are agentless. BMC probably can be made to discover very specific devices, if you want to invest in generating your own coded pattern scripts (and maintaining them). So good for niche operators like broadcasters, digital media etc.
PS
Consultant at Capgemini
Dec 19, 2019
I work as a consultant for a company that offers an array of integrated services. I am currently researching ServiceNow Discovery and BMC ADDM. What are the main differences between the two? Which would you recommend?Thanks! I appreciate the help.
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