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RPA Technical Solution Lead at a tech services company with 51-200 employees
Real User
Top 20
Reduces human error, saves time, and is easy to use
Pros and Cons
  • "It has a lot of features, but the ones that I'm really interested in and focused on are the Automation Hub and the Task Capture tool that they have created. Automation Hub helps you in gathering a lot of ideas, and Task Capture helps subject matter experts in capturing the step-by-step processes. It helps them build their SOPs or a document system wherever it is not already available."
  • "Licensing is one area where UiPath could do better and can be more competitive. It is a little expensive. Their bundling of products is a bit confusing. For instance, if we want the UiPath Apps license, it is bundled with Action Center, so you also have to procure the Action Center license. These bundles are not tailored as per our company's requirements. If we reach out to the UiPath partners who deal with the accounts, they usually take your request into consideration and see what best they can do, but it is still not easily customizable."

What is our primary use case?

UiPath was used in-house in my first company for automating processes. We had deployed it on-premise. In my current company, we are giving UiPath automation as a service. We help companies with automation. We set up UiPath from scratch and help them achieve their automation goals or strategies. As a service, we have done on-premises and cloud deployments.

From a service perspective, we deal with a lot of clients who are predominantly in the oil and gas sector and energy sector. They have SAP systems for their ERP, and their use cases mostly revolve around automating SAP processes such as invoice automation, joint venture reconciliation, balance sheet reconciliation, and intercompany netting. So, the use cases usually revolve around the finance tasks, but sometimes, we have also seen use cases related to the supply chain and planned maintenance, such as purchase order closures, work order closures, and comparison of the work order plan with the deviations. 

In terms of the version, we always have the latest version. I've also used 19.4 and 20.4 on-premise versions.

How has it helped my organization?

UiPath enables us to implement end-to-end automation, starting with process analysis, then robot building, and finally monitoring all of our automation. They have created a platform to handle everything from process analysis to deployment. If you just had UiPath Studio, you would have to procure something for your attended or unattended robots. You would also need a tool to capture the process or task itself. Similarly, you would need a tool to collect the ideas from subject matter experts. If you don't have a platform that covers end-to-end automation, it becomes very challenging, and you'll have to find ways to procure those applications. With UiPath, you don't have that headache.

It has reduced human error and saved time. These two are probably the best things that we achieved from automation. We recently did a deployment for a customer who had purchase orders and other stagnant stuff from 2011 onwards. These purchase orders were not closed even though they have been receipted and invoiced completely. We did robotic process automation to takes care of these purchase orders. It is a recurring job that takes care of all POs that were created in the last one year and closes them automatically. It used to take 5 to 10 minutes for the customer to close one purchase order and recheck everything. There were probably 22,000 to 23,000 purchase orders every year. The business benefit that the customer got was close to 1,200 hours in a year, which is a massive saving.

It has freed up employees' time. It has definitely reduced the time for our clients. The time saved varies based on the project. It has saved the time of associates in completing their tasks, and they can focus on a lot of other things. In one of the use cases, an employee was spending 10 hours every month to complete a process, which is 120 hours in a year, whereas the robot takes just one hour every month. So, the robot takes 12 hours as compared to 120 hours taken by a human, which is one-tenth of their effort. It has reduced around 90% of their time for this project. For the purchase order closure project, the robot has saved close to 1,200 hours in a year. That's a huge saving.

There are other use cases where savings were not huge in terms of the efforts or hours, but the robot was very much compliant with a company's processes. It eliminated any sort of human errors that could have occurred. For instance, balance sheet reconciliations always had some sort of issues and were prone to errors. The robot completely eliminated all those issues.

We use attended and unattended automation. We have a couple of robots on the finance team's laptops, and they trigger the process as and when required, such as for month-end clearing, which is a process where the end-users have to do some kind of clearing task in the SAP system. They can trigger it as and when required. This attended automation has helped in scaling RPA benefits. The overall benefit was in terms of the efficiency with which the robot gave them the mismatches. At the end of the day, it is giving the end-user satisfaction. They don't have to repeatedly do the same steps for every company code and intercompany code. It has definitely saved a lot of time for the end-user and provided satisfaction with the process.

With cloud offerings, UiPath handles infrastructure maintenance and updates, which saves our time as well as our clients' time. The clients do not want to worry about the infrastructure and other such aspects. We are generally the ones who provide services to the clients and deal with these things. When they use the automation cloud, it is definitely time-saving because we don't have to install patches and other things. If there is a new service that they introduced, such as data service, we don't have to install anything new on the automation cloud. It is all taken care of pre-default. We just have to enable it or disable it as per our need. That definitely saves some time for us.

Their automation cloud offering helps in decreasing time-to-value. It definitely reduces time as compared to on-premise because all that you need to do is procure an automation cloud and the licenses for the UiPath team and enable them. With the on-premises setup, there is an overhead of installation of orchestrator on the virtual machine. In this aspect, an automation cloud is better than installing everything on-premise for the client and setting up the orchestrator and things like that. The automation cloud doesn't have any other thing that reduces your time. Other solutions, such as Blue Prism, provide the same benefit when you use a cloud-based orchestrator.

What is most valuable?

It has a lot of features, but the ones that I'm really interested in and focused on are the Automation Hub and the Task Capture tool that they have created. Automation Hub helps you in gathering a lot of ideas, and Task Capture helps subject matter experts in capturing the step-by-step processes. It helps them build their SOPs or a document system wherever it is not already available. 

The Uipath Document Understanding framework is also very nice in comparison to Abbyy and similar sorts of OCR technologies. 

In terms of the ease of use, I would rate UiPath very high. If you have some kind of coding background in C#, .Net, or VBA, the development in UiPath is very easy. You can customize it as per a customer's requirements. It has an easy-to-use Studio where you can build complex automation. On the Citizen Developer side, people without much technical knowledge and coding expertise can also automate their basic processes. We have done some training internally within our management, and they found StudioX very easy to use for their developments. 

What needs improvement?

Licensing is one area where UiPath could do better and can be more competitive. It is a little expensive. Their bundling of products is a bit confusing. For instance, if we want the UiPath Apps license, it is bundled with Action Center, so you also have to procure the Action Center license. These bundles are not tailored as per our company's requirements. If we reach out to the UiPath partners who deal with the accounts, they usually take your request into consideration and see what best they can do, but it is still not easily customizable.

For how long have I used the solution?

I've been using UiPath since the beginning of 2018. It has been three and a half years.

What do I think about the stability of the solution?

It has been reliable. We haven't had any reliability issues as such. Only the automation that we create could have inherent issues based on how a developer develops it. All of the out-of-the-box functionalities available in UiPath work as expected.

What do I think about the scalability of the solution?

We have seen customers starting with PoCs and scaling up to have running production bots. There are around seven to eight bots per client, which is good. From a scalability perspective, UiPath enables you to scale things quickly. We could quickly procure all things and deploy an attended or an unattended robot from a PoC to production. So, its scalability is very high.

How are customer service and technical support?

We have used their support. Most of the time, we reach out to the usual support logins that they have given. We also have a partner whom we keep in the loop if there is something very urgent. The support team has its own defined SLAs. If it is a priority one case, they get back within 24 hours or something like that.

We've always got a resolution for our issues, and they've always been helpful in that regard. They have got some technical guys who joined us over the phone and helped us solve some of the issues.

Which solution did I use previously and why did I switch?

I have used Blue Prism and Automation Anywhere at the PoC level and the initial setup level. I've not developed any enterprise-level robot using these. So, I'm not qualified to tell the differences between these solutions.

How was the initial setup?

When new clients ask us to implement UiPath for them, the implementation is almost always straightforward. We know whether they have a cloud of their own, and what they need to procure. We have that very neatly outlined, and UiPath has also given us step-by-step instructions that are readily available on their documentation portal. So, if you want to install anything, everything is very well documented. It is very easy to follow the steps and install it.

If you have everything in hand, it would take a couple of days. If your virtual machine is ready, we just have to install the orchestrator. We also have to install Studio on the machines of the developers. It definitely takes a couple of days.

What's my experience with pricing, setup cost, and licensing?

Its price is on the higher side as compared to the other players in the market. They are tying up with a lot of other products such as Druid, but they are independently also very expensive. That's what the customers say when we start giving them options of UiPath.

What other advice do I have?

Apart from the FKUs or the licensing that UiPath provides, if you are implementing an on-premise kind of solution for a client, you have to look at all the things that would be required, such as the virtual machines and the user IDs that the robot might use. We mostly deal with SAP, and if you are using SAP, the robot would have to log into the SAP system to get some data. So, the username that you would create within SAP is also licensed. There are a lot of other costs and related things that you need to focus on. There are a lot of things around UiPath that you need to deal with.

I would also advise using best practices while implementing the solution. Every developer has his or her own way of developing automation. A lot of times, we have seen a gap in the understanding and the kind of deliveries that teams do. So, it is very helpful to understand the skills and capabilities of a developer and see how that could impact the final deliveries from an automation perspective.

We provide solutions depending on our customers' use cases. For on-premise or cloud deployment, we follow the same sort of process and project plan. There is no huge difference in whether we use cloud automation or on-premise automation. At the end of the day, a robot has to do what is expected as per the objectives.

We don't use UiPath's AI functionality in our automation program. So far, we haven't seen any use case where we had to use any sort of intelligence or incorporate any sort of machine learning. We haven't had a necessity for that.

We are going to use UiPath apps in a new project that is coming up. We haven't used it so far. We did a PoC to see if we can connect the cloud apps to an on-premise orchestrator and if it is feasible, but that's about it. It is going to be implemented soon.

I would rate UiPath a nine out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Gold Partner
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Technical Project Manager at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
An intuitive workflow system, that is stable and easy to setup
Pros and Cons
  • "The workflow system is very intuitive."
  • "I would like to see an enhanced auditing feature included."

What is most valuable?

The most valuable feature is the workflow. The workflow system is very intuitive.

What needs improvement?

It would be nice if they brought in some pre-defined functions such as drag and drop coding.

I would like to see an enhanced auditing feature included.

For how long have I used the solution?

I have been working with Pega Robotic Process Automation for 36 months, three years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable product.

I have a team of approximately 50 people who are core Pega developers.

How are customer service and technical support?

The community support is awesome. They answer your questions and they support them.

The technical support is okay. I would not rate them a ten, but maybe a six or a seven out of ten.

Which solution did I use previously and why did I switch?

I have used other solutions and if you were to ask me about Robotic Process Automation, I would first choose Blue Prism and Pega would be second. The last would be WorkFusion.

How was the initial setup?

The initial setup was straightforward.

It took a couple of weeks for the team to set it up.

What about the implementation team?

We have our in-house community for Pega deployment. In fact, I lead the community.

What's my experience with pricing, setup cost, and licensing?

Pricing is handled by my legal team. This is something that is out of my control or knowledge.

What other advice do I have?

For anyone who is interested in using this solution, I would suggest doing a POC, (Proof of Concept) before the implementation.

Blue Prism, is a little better.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Get our free report covering ABBYY, IBM, Automation Anywhere, and other competitors of ABBYY Vantage. Updated: January 2022.
564,729 professionals have used our research since 2012.