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ABBYY Vantage vs OpenText Capture comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
30
Ranking in other categories
Robotic Process Automation (RPA) (5th)
ABBYY Vantage
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Robotic Process Automation (RPA) (7th), Intelligent Document Processing (IDP) (1st)
OpenText Capture
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
8
Ranking in other categories
Intelligent Document Processing (IDP) (4th)
 

Featured Reviews

Jane Rachma Kiniti - PeerSpot reviewer
Automate has streamlined workflows and increased efficiency with powerful automation
The best features of the solution are the flexible automation features, it is rich with beautiful connectors, and it is easy to use with little to no coding knowledge required to get started, so anybody can use the tool. The intuitive interface of Automate has an intuitive design, which makes it easy to learn and use even without a strong technical background, and it has a drag-and-drop interface, which makes everything so easy and straightforward. The error handling capabilities in complex automation tasks are powerful, as it handles all types of tasks, whether complex or simple. I've never faced any problems even when dealing with complex tasks, so everything is super smooth and highly reliable, even when dealing with big tasks, as it has never slowed down. Automate's compatibility with existing IT infrastructure has impacted our business operations positively by providing smooth integration with other software that we use, such as Gmail, Jira, and Microsoft 365 apps, which gives us a unified platform instead of having to keep switching from one software to another, saving a lot of time and streamlining the whole workflows. The automated analytics have helped improve our business processes since it has increased our efficiency by automating our everyday tasks, freeing up time for us to focus more on strategic activities such as analyzing data and developing new business strategies. It is also cost-saving. By minimizing manual labor, it decreases human errors that can lead to costly mistakes. By automating the tasks, it helps to save costs, and it also improves our accuracy by reducing these errors to ensure that tasks are done almost perfectly.
Amr Hammad - PeerSpot reviewer
Enables efficient information extraction with strong OCR capabilities
The solution itself is valuable due to its ability to classify and extract information with embedded OCR, which is good. ABBYY has a very good OCR in both Arabic and English. Additionally, they have a new version called Vantage, which is cloud-based. However, we still work with the old version because most of our clients are government entities.
Shital Funde - PeerSpot reviewer
A powerful solution for custom scripting but .NET knowledge is required
Knowledge of .NET is required to effectively use the solution or it can be complicated. I was able to train customers to use the solution if they had some .NET experience. The solution should offer a lightweight version that includes the OCR or document scanning and does not include the entire enterprise package with custom scripting.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features for my client are timing and scheduling."
"We have found the pricing to be very reasonable."
"Overall, the whole product is really nice and provides significant benefits."
"I find it very user-friendly. Our IT department and other departments can seamlessly collaborate without requiring extensive training. As a business department, we particularly value this aspect, as our team doesn't consist of many IT users. However, we couldn't solely rely on a drag-and-drop approach to implement and utilize the solution within our departments."
"We have tried other RPA solutions like UiPath or Automation Anywhere. They are fantastic products but complex, and it's hard to understand everything. It would be best if you had a skilled developer or several. Automate is easy to implement, administer, and use. It's appropriate for us because our cases are simple and easy to automate. We don't need complicated tools with many features; We prefer to get a significant ROI quickly."
"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."
"The best feature of Automate is its ease of use, which is a major selling point."
"Compared to other vendors, it's the scheduling tool because a lot of vendors want to charge you extra for their enterprise-level license to have a scheduling tool built in to give you the ability to set up regular schedules to run and do certain data checks."
"The most valuable feature of ABBYY Vantage is flexibility. You are able to edit at a granular level providing good control over the process. Additionally, the brochures and guides were helpful in learning the solution."
"The whole idea of designing your own templates is pretty much the bread and butter of the product, but that's really the best part because you can design flexible templates."
"The OCR is the best on the market."
"The document preset creation feature in ABBYY Vantage has been very effective for data extraction."
"I like the flexibility of the layout. For example, for the documents that we're using, this is the main feature that is very useful and makes it flexible for extraction."
"The most valuable feature of this solution is its ability to extract content from documents. It is able to identify specific fields and special characters."
"It's easy to use."
"I like that it has the capability of processing a high volume of documents with great accuracy."
"We use it to capture documents coming through our product and mobile channels and make them available for our business to access and email. We use it to automate the email workflow in our applications, pull the documents, and email them to the users."
"The solution is very powerful because it allows for custom scripting."
"It allows you to image capture, scan documents and use machine learning to automatically index and tie them."
"Being able to have accurate extraction is most valuable. It has machine learning and other tools to make the extraction more accurate."
"The automated version of the vendor invoice management is great."
"The enterprise and capturing feature of OpenText is its valuable feature. As we have integrated CRM with OpenText."
 

Cons

"The documentation for errors needs improvement as many of the error messages we receive are very vague."
"The documentation is not that great."
"It's possible that they could use a stronger community for seeking guidance and help."
"The OCR for Hebrew text needs to be improved."
"The technical support could be better. We suffer from language barriers, as we are in Argentina."
"Some challenges include the system being too loaded or delayed in taking instructions and responding quickly as needed."
"The solution has a very weak knowledge base."
"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."
"Customization in the solution needs to be modified. In the future, I would like to see the product have better customization functionality."
"The modelling, classification and handwritten information are not great."
"I would like to see a machine learning model to make the solution more intelligent."
"Not a ten because sometimes some documents have handwritten data. If this improved, I would rate it a ten out of ten."
"This solution could be improved by offering better integration with other platforms."
"There is an area of improvement. For example, when we read the data from the OCR, the accuracy is not good."
"ABBYY FlexiCapture could improve the performance. We are looking for better performance because it can be a lengthy capture process and the accuracy needs to be enhanced when it comes to Arabic."
"Even though the training works, it's not as good as it is made out to be."
"We are using it to improve the image and the documentation for the cases. And sometimes, some cases have more than fifteen different types. We use some tools as fixed standard analysis and provide information to support the different types to take some decisions and help in an automated process. We choose the case type and subtype DNS scanning documents from the data entry up."
"The area for improvement primarily centers around licensing concerns rather than technical issues. Captiva, intended for larger clients, poses challenges for medium and small businesses due to licensing costs. The current licensing model is based on volume, such as purchasing a volume for one million dollars per year for scanning. This pricing structure may be prohibitive for companies with constrained budgets. Another aspect requiring attention is the mobile capture feature, which, although experiencing recent enhancements in intelligent document processing through AI, could benefit from further improvements. Specifically, there is room for enhancement in enabling users to efficiently capture documents using their smartphones."
"If something is handwritten and attached to an email, it doesn't capture the information correctly."
"It can be more user-friendly, and it should also have more reporting capabilities. There are also a few other things that need improvement."
"Knowledge of .NET is required to effectively use the solution or it can be complicated."
"The setup is medium complexity."
"I would say what most of the document management solutions are lacking is smartness to detect the duplicate storage of the documents"
 

Pricing and Cost Advice

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."
"It comes with a package that costs approximately $20,000 USD per year."
"From a distributor's perspective, one of the biggest selling points of Automate is its price point."
"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."
"Once you buy the software, you just pay for the support for backend help."
"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."
"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."
"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."
"They have a trial license that is limited to a certain number of pages. The paid license varies from six months to one year depending on the number of documents that need to be processed."
"I'd give ABBYY Vantage's pricing a rating of seven out of ten."
"Most of our customers have purchased an annual license and if you have multiple developers from other companies, you can assign the license on a monthly basis to developers."
"ABBYY Vantage is a bit of an expensive tool."
"It is moderately priced."
"Our company receives discounts because of our good partnership with the vendor and our vendor's partnership with ABBYY."
"Its price should be a little lower. It is a lot higher than the competition, and if they just break the gap a little, then more people might jump onto their product. Their price is definitely a deterrent in the few cases that I remember. They have monthly and yearly options, and if you want, they also have per project and per page options. They do charge extra for different types of installation. They have the standalone, which is pretty straightforward and a lot cheaper than the server installation. Server installation gives you a lot more, and it gives you control over the environment."
"Our license is $6,000 and includes unlimited users for the verification station."
"Some customers say the solution can get costly because it requires licenses or enterprise packages."
"OpenText is an expensive solution."
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Use our free recommendation engine to learn which Intelligent Document Processing (IDP) solutions are best for your needs.
871,358 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
9%
Performing Arts
6%
Computer Software Company
13%
Financial Services Firm
11%
Manufacturing Company
9%
Comms Service Provider
8%
Financial Services Firm
20%
Computer Software Company
11%
Insurance Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise8
Large Enterprise5
By reviewers
Company SizeCount
Small Business13
Midsize Enterprise10
Large Enterprise29
By reviewers
Company SizeCount
Small Business2
Large Enterprise6
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
My main use case for Automate is to deliver enterprise-scale script execution jobs, which means we are using Automate...
What is your experience regarding pricing and costs for Fortra Automate?
Until now, I have not specified any other tech products except Microsoft Power Automate, N8N, and Make.com that I've ...
What do you like most about ABBYY Vantage?
Vantage is flexible and customizable. It's a low-code/no-code tool, so you don't need to get into detailed coding. Yo...
What is your experience regarding pricing and costs for ABBYY Vantage?
I would say the pricing is in the middle. It's neither high nor low.
What needs improvement with ABBYY Vantage?
The vendor invoice processing skill of ABBYY Vantage could be enhanced by adding more fields that are commonly used a...
What needs improvement with OpenText Intelligent Capture?
There is room for improvement regarding the data extraction and OCR capabilities in OpenText Capture, especially with...
What is your primary use case for OpenText Intelligent Capture?
I use OpenText Capture for any digital format or hard copies, everything that needs to be digitalized and stored in a...
What advice do you have for others considering OpenText Intelligent Capture?
Based on my rich experience with OpenText Capture, I would advise organizations considering it for their environment ...
 

Also Known As

HelpSystems Automate, Automate
ABBYY FlexiCapture
OpenText Captivas
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
NHS,  Carlsberg,  DHL,  Societe Generale,  Citi bank,  Deloitte,  3M,  Volkswagen,  Adidas,  PwC Browse through our customer stories.
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Find out what your peers are saying about ABBYY Vantage vs. OpenText Capture and other solutions. Updated: September 2025.
871,358 professionals have used our research since 2012.