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ABBYY Vantage vs IBM Robotic Process Automation (RPA) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.1
Automate delivers quick ROI by enhancing efficiency, reducing labor costs, and transforming IT operations into a profit center.
Sentiment score
6.9
ABBYY Vantage enhances efficiency by automating document tasks, improving ROI, job satisfaction, and large-scale deployment value.
Sentiment score
8.3
IBM RPA offers 20-30% ROI, short payback period, cost-effectiveness, automates tasks, and enhances client satisfaction and financial benefits.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
It has reduced our expenditures in terms of purchasing more products and employing more technicians.
I've seen a good return on investment with Automate, as it streamlines processes and improves my productivity.
My customers have seen high ROI with IBM Robotic Process Automation (RPA) because it has a lower cost than other vendors.
 

Customer Service

Sentiment score
7.4
Most users appreciate Automate's responsive, knowledgeable support, despite some issues like navigation difficulties and occasional language barriers.
Sentiment score
6.7
ABBYY Vantage support varies in responsiveness and cost, with mixed feedback on timeliness, communication, and technical guidance.
Sentiment score
6.6
IBM RPA offers reliable customer service, though some users seek better educational resources and more experienced level-one support.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
They need to improve their support by having more experienced level one support.
 

Scalability Issues

Sentiment score
7.0
Automate is praised for its scalability and flexibility, supporting easy expansion despite some cost and performance challenges.
Sentiment score
7.1
ABBYY Vantage scales well for various business sizes but faces performance challenges at higher scales, requiring potential upgrades or configurations.
Sentiment score
7.6
IBM RPA is highly scalable, appreciated for its cloud flexibility, aided by Kubernetes, microservices, and AI expansion efforts.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
The solution is very scalable because it's supported by Cloud Pak for Automation, allowing scaling with other solutions or independently.
I would rate the scalability of IBM Robotic Process Automation (RPA) as eight on a scale of one to ten.
 

Stability Issues

Sentiment score
7.0
Automate is generally stable and reliable, though performance varies with task intensity and some users report occasional issues.
Sentiment score
7.9
ABBYY Vantage is generally stable with minor bugs; performance varies by configuration and hardware, with good support responsiveness.
Sentiment score
6.9
IBM RPA is generally stable, with improved version 11, but some users report minor issues and memory concerns.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
The stability is good and consistent, with no fluctuations in functioning.
IBM Robotic Process Automation (RPA) has been running smoothly for four years without any errors, which indicates a high level of stability.
 

Room For Improvement

Automate needs improvements in web automation, UI complexity, security, third-party integration, cloud functionality, and documentation for better user experience.
ABBYY Vantage users face integration challenges, desire enhanced language support, intuitive interfaces, lower costs, and better documentation.
IBM RPA needs stronger AI, better integrations, user-friendly features, and improved support to address user challenges and requests.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
Integration with Amazon S3 is somewhat lacking.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
Simplifying workflow creation by chatting with the system rather than dragging and dropping elements would make the platform more user-friendly, especially for non-technical users.
Based on our use cases, handwritten recognition for Arabic is not supported.
The vendor invoice processing skill of ABBYY Vantage could be enhanced by adding more fields that are commonly used across multiple invoices.
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external systems, and more integration with IBM's data and AI platforms is needed.
 

Setup Cost

Automate offers cost-effective RPA solutions with flexible pricing, appealing to enterprises compared to competitors like UiPath and Blue Prism.
ABBYY Vantage's pricing is costly for small users; discounts available for large-scale deployments, with extra support and installation costs.
IBM RPA pricing is often high with annual licensing, but it offers flexibility, bundling, and a free trial.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
There are other solutions available at a lower cost.
I would say the pricing is in the middle.
The pricing of IBM Robotic Process Automation (RPA) is an area that could be improved.
 

Valuable Features

Automate's intuitive interface and features boost efficiency and productivity, with cost-effective licensing and minimal technical expertise needed.
ABBYY Vantage offers accurate OCR with multilingual support, user-friendly interface, AI integration, and flexible deployment for automated processing.
IBM Robotic Process Automation boosts efficiency and productivity with user-friendly automation, integration, and advanced analytics features.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
I find the ease of use from a programming perspective very valuable.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
The AI capabilities facilitate querying and document classification, and they have good post-processing capabilities.
ABBYY has a very good OCR in both Arabic and English.
ABBYY Vantage has AI features that learn automatically about invoice fields and related functionality.
We haven't encountered any errors in the last four years, which speaks to its reliability.
The analytics and reporting tools in IBM Robotic Process Automation (RPA) are the best compared to all other RPAs because all other RPAs only use dashboards while IBM is the only one to have a reporting tool that includes dashboards.
 

Categories and Ranking

Automate
Sponsored
Ranking in Robotic Process Automation (RPA)
5th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
28
Ranking in other categories
No ranking in other categories
ABBYY Vantage
Ranking in Robotic Process Automation (RPA)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
Intelligent Document Processing (IDP) (1st)
IBM Robotic Process Automat...
Ranking in Robotic Process Automation (RPA)
12th
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
25
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.9%, up from 1.0% compared to the previous year. The mindshare of ABBYY Vantage is 1.3%, up from 1.2% compared to the previous year. The mindshare of IBM Robotic Process Automation (RPA) is 3.1%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA)
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Amr Hammad - PeerSpot reviewer
Enables efficient information extraction with strong OCR capabilities
The solution itself is valuable due to its ability to classify and extract information with embedded OCR, which is good. ABBYY has a very good OCR in both Arabic and English. Additionally, they have a new version called Vantage, which is cloud-based. However, we still work with the old version because most of our clients are government entities.
Saman Guruge - PeerSpot reviewer
We can connect to different databases and use inbuilt activities, but we can't include our own activities
We can use its inbuilt activities, and it's a complete package, but just like ElectroNeek, a limitation is that we have to depend on its inbuilt activities. We can't include our own activities or we can't introduce other activities. When it comes to deployment and scheduling bots, there are some conflicts. They are using Microsoft MQ to communicate with their bots, but it's not reliable. When we are scheduling time, if I need to schedule an interval of one minute, sometimes, the queue gets loaded with a lot of processes or bots, and they don't wait until the first one gets complete. So, that sort of disadvantage is there. I have found one bug in version 22 when sending or configuring mail. While using their orchestration environment, on IBM Server, you can configure an SMTP connection to send out the details you want. For example, when you create a user, they send out an email. That part didn't work, and I created a few tickets. The issue is that there's a typo in the endpoint API. They have probably corrected it in version 23.
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Computer Software Company
10%
Manufacturing Company
9%
Performing Arts
6%
Computer Software Company
14%
Financial Services Firm
11%
Manufacturing Company
9%
Comms Service Provider
7%
Computer Software Company
18%
Financial Services Firm
13%
Insurance Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
The main purpose is for automation. That has been the purpose why I have been using it so far.
What is your experience regarding pricing and costs for Fortra Automate?
Regarding pricing, it is very friendly. I would not say that it is really cheap or very expensive, but it fits within...
What do you like most about ABBYY Vantage?
Vantage is flexible and customizable. It's a low-code/no-code tool, so you don't need to get into detailed coding. Yo...
What is your experience regarding pricing and costs for ABBYY Vantage?
I would say the pricing is in the middle. It's neither high nor low.
What needs improvement with ABBYY Vantage?
The vendor invoice processing skill of ABBYY Vantage could be enhanced by adding more fields that are commonly used a...
What do you like most about IBM Robotic Process Automation (RPA)?
Integrating the tool with SAP, EBS, or other ERPs is easy.
What needs improvement with IBM Robotic Process Automation (RPA)?
To improve IBM Robotic Process Automation (RPA) for the next release, there should be more integration with external ...
What is your primary use case for IBM Robotic Process Automation (RPA)?
My customers' main use cases for IBM Robotic Process Automation (RPA) are especially in the banking industry, particu...
 

Also Known As

HelpSystems Automate, Automate
ABBYY FlexiCapture
IBM RPA
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
NHS,  Carlsberg,  DHL,  Societe Generale,  Citi bank,  Deloitte,  3M,  Volkswagen,  Adidas,  PwC Browse through our customer stories.
The Hanover Insurance Group
Find out what your peers are saying about ABBYY Vantage vs. IBM Robotic Process Automation (RPA) and other solutions. Updated: July 2025.
865,140 professionals have used our research since 2012.