Webex Reviews

Many are uncertain about the specific return from Webex. Some note that it effectively justifies its cost by eliminating the need for travel and supporting seamless collaboration. Others mention the value in its security features and the investment in related devices, though exact figures are not provided. The utilization for business meetings and sessions is highlighted as beneficial, with users expressing satisfaction despite an unclear financial gain.

Enterprise users find Webex pricing significant yet varied based on usage and company size. Licensing is predominantly subscription-based, with costs linked to features and user scale. It's deemed cost-efficient for large organizations, particularly with extensive usage, yet expensive for small and medium businesses compared to alternatives like Microsoft Teams. While some appreciate its comprehensive features justifying the expense, others view it as prohibitive unless bundled with broader Cisco products. Unbundled, stand-alone usage can be costly.

• "The tool is expensive."
• "There is a need to pay the licensing charges to use Webex Enterprise Edition."
• "The tool's licensing is expensive, but it should be cheaper."

Webex serves as a multi-functional platform used primarily for virtual meetings, enabling communication with geographically distributed teams. It facilitates web conferencing, voice calls, video communication, chat, screen sharing, and document collaboration. Organizations employ it for internal and external interactions, client consultations, technical support, webinars, and presentations. It is integrated with calendars, allowing seamless scheduling. Users appreciate its role in maintaining efficient connection without needing to be physically present.

Webex customer service receives high praise for responsiveness and helpfulness. Many users rate technical support between 7 and 10 out of 10, although some find it lacking when resolving specific issues. Numerous users rely on in-house support, but external assistance is valued for its availability. There are occasional concerns about response times with certain service contracts. Overall, users appreciate Cisco's technical support and its 24/7 accessibility, enhancing their trust in Webex services.

Users found Webex's initial setup to be predominantly straightforward, quick, and manageable with minimal technical assistance required. Deployments often involved just one person and took only a few minutes. Some encountered confusion between Webex Teams and Webex Meetings, posing a challenge for newcomers. While most praised the simplicity, a few noted it as complex compared to alternatives like Zoom. Setup typically didn't demand extensive resources, yet certain advanced features sometimes required additional effort.

Webex is generally scalable, accommodating both small and large groups. Many users report seamless expansion, supporting extensive participant numbers without significant limits. Some experience issues only in very large meetings, requiring more resources or different configurations. Most organizations, including those with thousands of employees, find Webex reliable and easy to integrate with existing infrastructure, contributing to flexible usage for diverse business needs. Some prefer alternative platforms for specific functionalities.

Users generally find Webex stable, with many rating its functionality between seven and ten out of ten. Occasional stability issues are sometimes linked to network conditions, rather than Webex itself. Some note that Webex can have connectivity problems or minor bugs, but these are not widely reported. Users appreciate its reliable performance during meetings, though some suggest it could be as stable as other platforms like Microsoft Teams.