TeamViewer vs Webex comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

TeamViewer
Ranking in Virtual Meetings
3rd
Average Rating
8.6
Number of Reviews
86
Ranking in other categories
Remote Access (2nd)
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
121
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2024, in the Virtual Meetings category, the mindshare of TeamViewer is 6.1%, down from 9.0% compared to the previous year. The mindshare of Webex is 13.4%, down from 15.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
Unique Categories:
Remote Access
19.1%
No other categories found
 

Featured Reviews

SD
Dec 23, 2019
Convenient, easy to use, and can connect using the Internet
We don't really use the chat feature. Some of the additional features, like the meeting stuff, is making it too cluttered. Also, we don't need TeamViewer to be a competitor to our video conferencing service, although that basic service might be nice for people who don't want to go through the extra expense. We are basically satisfied with TeamViewer for doing remote support. We use InvGate, which is a help desk and asset management tool that we are currently using. They announced about six to seven months ago that they will be integrating TeamViewer into their help desk system. We haven't heard any recent developments yet, but we know that is on their horizon.
NM
Mar 4, 2024
Improves our team's collaboration and offers good video quality during remote meetings
Webex greatly improves our team's collaboration by being our main communication tool and meeting platform, helping us work effectively regardless of location The chat and meeting scheduling features in Webex are most valuable for our team's productivity. The video quality during remote meetings…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"The document control is quite good."
"The most valuable feature of TeamViewer is its ease of use."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"The product allows easy access to any system in case of any issues."
"The implementation process is simple."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"The dashboards they have are good."
"I like Webex because it is easy to work with."
"The solution makes it easy for us as a team to collaborate remotely."
"The tool alerts us when there are issues with our Kubernetes environment, such as excessive container usage. This allows our operations team to quickly identify and address these issues, reducing the time it takes to resolve them."
"Webex has frequent updates and it is very good."
"Great quality of sound, quality of pics and video."
"The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call."
"The product's most valuable feature is its ability to integrate with multiple products."
"What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."
 

Cons

"Some of the additional features, like the meeting stuff, is making it too cluttered."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"This solution could be improved by offering more flexibility in terms of usage."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"I'm not sure if they provide good quality audio alongside screensharing."
"Voice communication and screen communication or face-to-face communication could be improved."
"The product needs to improve its integration. I'm not sure how difficult it is for the IT team to set up the integration. Once set up, it's easy but still not as straightforward as other platforms, like Microsoft Teams, where everything is within the same technical environment. To ensure further security, face authentication should also be added for all internal corporate users logged into the platform."
"The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix."
"I do not like emojis."
"There could be a feature available to record the meetings."
"There could be more some AI-related features."
"Webex could improve by adding captions for the translation."
"An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription."
"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."
 

Pricing and Cost Advice

"TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."
"TeamViewer is $600 or $700 per port per year..."
"The version of the solution we are using is free."
"The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users."
"It would be nice if it is cheaper."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"TeamViewer has multiple licensing options."
"The cost is in the thousands of dollars per year."
"The tool's licensing is expensive, but it should be cheaper."
"There is a subscription needed to use this solution and we pay approximately $5,000 per year."
"For me, there is no licensing fee."
"Webex is a cheaply priced tool."
"The solution is low-cost for a hybrid model."
"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a six out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Retailer
7%
Educational Organization
81%
Computer Software Company
5%
Government
3%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
I use the solution for free because I don't use the solution's enterprise version.
What needs improvement with Webex?
There could be more some AI-related features.
 

Comparisons

 

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Overview

 

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: July 2024.
792,483 professionals have used our research since 2012.