Try our new research platform with insights from 80,000+ expert users

TeamViewer vs Webex comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

TeamViewer
Ranking in Virtual Meetings
6th
Average Rating
8.6
Number of Reviews
87
Ranking in other categories
Remote Access (4th)
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Number of Reviews
123
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2024, in the Virtual Meetings category, the mindshare of TeamViewer is 7.4%, down from 9.4% compared to the previous year. The mindshare of Webex is 16.3%, up from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings
 

Featured Reviews

Heiko Humpert - PeerSpot reviewer
Sep 15, 2023
Allows an ease of access to various systems and has a straightforward setup process
The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…
AlexandruCioruta - PeerSpot reviewer
Apr 11, 2024
Used to conduct online third-party client meetings or third-party vendor meetings
We use the solution for third-party meetings The most valuable features of the solution are communication, screen sharing, and collaboration. Webex makes it easier to handle third-party online meetings and to interact with people and your partners. Sometimes, the solution lags because of…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"The most valuable feature of TeamViewer is the ability to remote control a computer system. Overall it is a complete solution."
"The most valuable feature of TeamViewer is its ease of use and beneficial remote access."
"The document control is quite good."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"The quality of the call and the quality of the sharing have been excellent."
"The most important feature of TeamViewer is its ease of use."
"The most valuable feature of TeamViewer is user-friendliness."
"Webex has enhanced the remote team collaboration process regarding time management and cost savings."
"The installation of Webex is simple. You only need to click an executable file to run it. it is very easy."
"One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."
"The most valuable aspect of this solution is that it is the easiest for participants to get connected to."
"The solution is user-friendly."
"Lag-free video communication and virtual meeting software which runs smoothly."
"Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent."
"The video conferencing quality is better than that of other solutions."
 

Cons

"The product can sometimes crash."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"The installation and the update agent could improve."
"The stability of TeamViewer is good, but it could be better."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"It would be very helpful if they could provide a manual for the installation process and describe more of their features."
"Voice communication and screen communication or face-to-face communication could be improved."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"The pricing could be improved."
"The connectivity can be improved because sometimes when we talk to clients that are overseas the connection is kind of poor. The video will be pixelated and we will need to turn off the video because the voice gets delayed."
"Price is a little high."
"Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology."
"The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."
"I would like to see the addition of new features that will add value to the product."
"The solution should have better integration with Microsoft."
"My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial."
 

Pricing and Cost Advice

"There is no license needed to use TeamViewer."
"We have a permanent license and the price is reasonable."
"TeamViewer is $600 or $700 per port per year..."
"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."
"There is a free and paid version of this solution. I am currently using the free version."
"The solution's pricing is reasonable."
"We are not using the solution for commercial use therefore it is free to use."
"TeamViewer has multiple licensing options."
"I am not aware of the pricing details."
"This is an expensive product compared to Teams and it should be cheaper."
"The price of Webex is in the middle range compared to the market."
"Webex is expensive, especially compared to Zoom or Google."
"There are licenses for business to use the solution but for end-users, there is not."
"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."
"Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
"The solution is low-cost for a hybrid model."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
813,418 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
9%
Government
7%
Financial Services Firm
7%
Educational Organization
83%
Computer Software Company
4%
Government
3%
Financial Services Firm
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.
What needs improvement with Webex?
The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.
 

Comparisons

 

Also Known As

No data available
Cisco Spark
 

Learn More

 

Overview

 

Sample Customers

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: October 2024.
813,418 professionals have used our research since 2012.