We performed a comparison between TeamViewer and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The quality of the call and the quality of the sharing have been excellent."
"The pilot feature is what stands out the most. I love the ability to use the pilot feature for remote inspections. The augmented portion of the software comes in handy when I have to assist my inspectors. They use the app in the field, and they show me what they're seeing through their phones."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"This is a unique solution that is very easy to install."
"This solution is straightforward to use."
"TeamViewer is stable."
"The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having."
"The product allows easy access to any system in case of any issues."
"As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable."
"The product's initial setup phase is very straightforward."
"They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature."
"Webex is a reliable solution and has good video quality."
"The solution could improve by having more dashboards and enhancing the processing speed."
"What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."
"I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice."
"Lag-free video communication and virtual meeting software which runs smoothly."
"You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic."
"Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment."
"Voice communication and screen communication or face-to-face communication could be improved."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"There is a paid version of this solution with more features available. However, they should provide more free features to the user, such as factor authentication."
"TeamViewer has a legacy and may not be using the latest UI trends."
"It needs to have proper authentication. I would like to see in-depth integration with Google and Microsoft products, for example. It would be nice to have a cell phone version as well."
"The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix."
"The product's price could be better."
"My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."
"Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
"The accessibility of the share screen option provided by the product is an area of concern where improvements are required."
"The scalability and voice quality attached to the solution are areas of concern where improvements are required."
"No private chat option."
"Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space."
TeamViewer is ranked 3rd in Virtual Meetings with 84 reviews while Webex is ranked 2nd in Virtual Meetings with 110 reviews. TeamViewer is rated 8.6, while Webex is rated 8.0. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Webex writes "Used to conduct online third-party client meetings or third-party vendor meetings". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Webex is most compared with Cisco Meeting Server, Skype for Business, Zoom, Cisco TelePresence and Huawei Video Conferencing Platform. See our TeamViewer vs. Webex report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
