We performed a comparison between TeamViewer and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The most valuable feature of TeamViewer is user-friendliness."
"The most valuable feature of TeamViewer is its ease of use."
"TeamViewer is fast and easy to manipulate."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"I recommend it as a solution for remote disk users."
"The solution is scalable."
"This solution is straightforward to use."
"Lag-free video communication and virtual meeting software which runs smoothly."
"You can configure whatever you want in great detail."
"The solution could improve by having more dashboards and enhancing the processing speed."
"The GUI is nice and easy to operate."
"The camera moves in tandem with the person who is using it to communicate with the other participants."
"I appreciate the developers of Webex because it's a wonderful tool. What I found most valuable in it is the seamless experience it offers, in terms of connecting with any person at any time remotely, without any glitches. This is the main advantage of Webex. I also like that the platform is user-friendly, so anyone using the tool for the first time won't find any difficulties when logging in or accessing it."
"We use Webex for virtual meetings."
"I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."
"Voice communication and screen communication or face-to-face communication could be improved."
"TeamViewer could be more secure."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"TeamViewer could improve by having support for other operating systems, such as Linux."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."
"Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."
"To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom."
"Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
"I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet."
"I would like to see additional online chat capabilities"
"The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."
"When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased."
"It should be more integrated with third-party vendors."
TeamViewer is ranked 1st in Virtual Meetings with 44 reviews while Webex is ranked 4th in Virtual Meetings with 57 reviews. TeamViewer is rated 8.6, while Webex is rated 7.8. The top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". On the other hand, the top reviewer of Webex writes "A stable and scalable solution with good tech support that has the hardware and camera features to track one's movements". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Parallels Access and LogMeIn Rescue, whereas Webex is most compared with Zoom, Skype for Business, Cisco TelePresence, Huawei Video Conferencing Platform and Adobe Connect. See our TeamViewer vs. Webex report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
