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TeamViewer vs Webex comparison

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17,126 views|14,763 comparisons
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4,415 views|3,071 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between TeamViewer and Webex based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed TeamViewer vs. Webex report (Updated: September 2022).
633,952 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of TeamViewer is user-friendliness.""The most valuable feature of TeamViewer is its ease of use.""TeamViewer is fast and easy to manipulate.""I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution.""TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access.""I recommend it as a solution for remote disk users.""The solution is scalable.""This solution is straightforward to use."

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"Lag-free video communication and virtual meeting software which runs smoothly.""You can configure whatever you want in great detail.""The solution could improve by having more dashboards and enhancing the processing speed.""The GUI is nice and easy to operate.""The camera moves in tandem with the person who is using it to communicate with the other participants.""I appreciate the developers of Webex because it's a wonderful tool. What I found most valuable in it is the seamless experience it offers, in terms of connecting with any person at any time remotely, without any glitches. This is the main advantage of Webex. I also like that the platform is user-friendly, so anyone using the tool for the first time won't find any difficulties when logging in or accessing it.""We use Webex for virtual meetings.""I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."

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Cons
"Voice communication and screen communication or face-to-face communication could be improved.""TeamViewer could be more secure.""I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls.""TeamViewer could improve by having a cloud version. Having the solution on the system could cause some cyber security concerns with data.""I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult.""TeamViewer could improve by having support for other operating systems, such as Linux.""The solution could improve by increasing or removing the time limitation on the use of a session.""We'd like to be able to work from mobile to desktop and vice versa. We'd like more mobility."

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"Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why.""To make Webex more competitive, I would suggest lowering the price and providing some of the same features that are in Teams or Zoom.""Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively.""I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet.""I would like to see additional online chat capabilities""The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions.""When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased.""It should be more integrated with third-party vendors."

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Pricing and Cost Advice
  • "There is a free and paid version of this solution. I am currently using the free version."
  • "It would be nice if it is cheaper."
  • "TeamViewer's price is cheaper than some other similar solutions. We have licenses for our users."
  • "The version of the solution we are using is free."
  • "We're using the free version. We do not pay any licensing fees."
  • "The price of the license could be less expensive."
  • "We are not using the solution for commercial use therefore it is free to use."
  • "The solution has a pilot feature that is expensive. The overall price of the solution can be cheaper."
  • More TeamViewer Pricing and Cost Advice →

  • "Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
  • "I believe the license to be monthly."
  • "There are no licensing fees."
  • "The price of the license for the solution could be less expensive."
  • "We paid for our Webex license as a bundle."
  • "My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."
  • "There is a license needed to use this solution."
  • "Webex is expensive, especially compared to Zoom or Google."
  • More Webex Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
    633,952 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control… more »
    Top Answer:I used the free version of the product. I did not need to pay any licensing fee.
    Top Answer:I appreciate the developers of Webex because it's a wonderful tool. What I found most valuable in it is the seamless experience it offers, in terms of connecting with any person at any time remotely… more »
    Top Answer:I don't have information on Webex pricing because I'm just a user, and I wasn't involved in purchasing the product, but from 2015 to 2020, in my previous company, I used the paid version of the tool… more »
    Top Answer:Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool.
    Ranking
    1st
    out of 59 in Virtual Meetings
    Views
    17,126
    Comparisons
    14,763
    Reviews
    41
    Average Words per Review
    315
    Rating
    8.5
    4th
    out of 59 in Virtual Meetings
    Views
    4,415
    Comparisons
    3,071
    Reviews
    56
    Average Words per Review
    309
    Rating
    7.9
    Comparisons
    Also Known As
    Cisco Spark
    Learn More
    Overview

    TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.

    Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

    Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

    Offer
    Learn more about TeamViewer
    Learn more about Webex
    Sample Customers
    Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
    Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
    Top Industries
    REVIEWERS
    Healthcare Company11%
    Comms Service Provider9%
    Manufacturing Company7%
    University7%
    VISITORS READING REVIEWS
    Comms Service Provider20%
    Computer Software Company17%
    Government6%
    Manufacturing Company6%
    REVIEWERS
    Computer Software Company20%
    Financial Services Firm14%
    Comms Service Provider12%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Comms Service Provider23%
    Computer Software Company14%
    Government11%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business41%
    Midsize Enterprise32%
    Large Enterprise27%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise20%
    Large Enterprise54%
    REVIEWERS
    Small Business31%
    Midsize Enterprise19%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise12%
    Large Enterprise65%
    Buyer's Guide
    TeamViewer vs. Webex
    September 2022
    Find out what your peers are saying about TeamViewer vs. Webex and other solutions. Updated: September 2022.
    633,952 professionals have used our research since 2012.

    TeamViewer is ranked 1st in Virtual Meetings with 44 reviews while Webex is ranked 4th in Virtual Meetings with 57 reviews. TeamViewer is rated 8.6, while Webex is rated 7.8. The top reviewer of TeamViewer writes "Very helpful for tech support with good stability and scalability". On the other hand, the top reviewer of Webex writes "A stable and scalable solution with good tech support that has the hardware and camera features to track one's movements". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Parallels Access and LogMeIn Rescue, whereas Webex is most compared with Zoom, Skype for Business, Cisco TelePresence, Huawei Video Conferencing Platform and Adobe Connect. See our TeamViewer vs. Webex report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.