It works. It's easy to use and it's easy to set up.
I like that it is easy to record.
To me, it's like using your iPhone. It's not a big deal. It's not a big deal to set up a meeting.
Screen sharing is important. Being able to pull up spreadsheets, system presentations, PowerPoints, whatever, is very helpful. The tool's pretty effective that way.
People like it to be light. They like it to be not so technical that it's hard to learn or hard to use. One of the reasons Zoom grew so fast is that kids could learn it, old people could learn it, workers could learn it. It takes a little more learning curve to have the license and host meetings. Set up meetings, to host, there's a little bit more there, however, even that's pretty simple.