Webex Reviews

Name: Webex
Brand: Cisco
Rating: 4 (109 reviews)

Vendor: Cisco

4.0 out of 5

109 reviews
85% willing to recommend

1,334 followers

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Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

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Webex is the #2 ranked solution in top Virtual Meetings solutions. PeerSpot users give Webex an average rating of 8.0 out of 10. Webex is most commonly compared to TeamViewer: Webex vs TeamViewer. Webex is popular among the midsize enterprise segment, accounting for 81% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 79% of all views.

Helped 767,319 peers since 2012

Featured reviews

NagendraNekkala

Senior Manager ICT & Innovations at Bangalore International Airport Limited

Mar 5, 2024

We use the solution for daily communication and collaboration in our organization Webex is a good tool for collaboration. It has mail exchange features. We can have team meetings and video conferences. The interactive sections are good. We can have online sessions. We can use the solution to…

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Ehsan Emad

Head of IT at Synnapex

May 26, 2023

Inside Webex, there exists a feature known as "At Hub." This feature is accompanied by a new browser that offers an array of impressive features and gadgets. Moreover, it enables you to incorporate these elements into your own website. I highly recommend giving it a try and utilizing the app assistance available to explore the extensive range of excellent products within the Webex hub. You're bound to be pleasantly surprised by what awaits you there. Many customers are already utilizing Cisco phones, which offers a significant advantage. By using a Cisco phone, they can effortlessly join Webex meetings or video conferences through their designated video test or conference endpoint. However, it's important to note that this capability is also available with other platforms like Zoom and similar services. I rate Webex a nine out of ten.

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Darshan Makhecha

Sr Sales Engineer at a manufacturing company with 10,001+ employees

Aug 16, 2022

Webex is deployed on the private cloud and my company uses it to connect with people remotely, whether it's a company employee, a training provider, or a third party such as a customer. Approximately five hundred people use the tool in my company. The advice I would give to others looking to start using WebEx is to go for it because it is a versatile tool that connects you with another person easily, remotely. It's also a very user-friendly tool and there's no issue in terms of setting up and accessing WebEx, so overall, I can tell people to go ahead and buy it. My rating for Webex is eight out of ten.

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Webex market share

As of March 2024, the market share of Webex in the Virtual Meetings category stands at 22.0%, marking an increase of 32.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Virtual Meetings

Key learnings from peers

Last updated Apr 16, 2024

Valuable Features

"The product's initial setup phase is very straightforward."
"The transcripts from Webex calls get delivered to the inbox five minutes after the call. However, out of 20 people on a call, maybe only one person bothers to read through the entire transcript, which can be lengthy for an hour-long call."
"The most valuable features of the solution are communication, screen sharing, and collaboration."

Room for Improvement

"The high price of the product is an area of concern where improvements are required."
"Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology."
"Sometimes, the solution lags because of performance issues."

Pricing

"You need to make yearly payments towards the licensing charges of the product. You need to opt for a subscription-based licensing model for your organization. The product is a bit expensive."
"I use the solution for free because I don't use the solution's enterprise version."
"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Webex Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

79%

Computer Software Company

Government

Financial Services Firm

University

Comms Service Provider

Manufacturing Company

Healthcare Company

Retailer

Energy/Utilities Company

Compare Webex with alternative products

Learn more about Webex

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Webex was previously known as Cisco Spark.

Product Video

Webex customers

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.