SAP S/4HANA Reviews

Vendor: SAP

4.2 out of 5

119 reviews
95% willing to recommend

1,734 followers

What is SAP S/4HANA?

SAP S4HANA is an ERP (enterprise resource planning) system that uses sophisticated technologies including machine learning and AI. It is most commonly used to integrate and manage business functions and is an ideal solution for large enterprises. The platform includes supplier relationship management (SRM), customer relationship management (CRM), supply chain management (SCM), and product lifecycle management (PLM) functionality.

Get the SAP S/4HANA Buyer's Guide and find out what your peers are saying about SAP S/4HANA, SAP ERP, PeopleSoft and more!

SAP S/4HANA is the #1 ranked solution in top ERP solutions. PeerSpot users give SAP S/4HANA an average rating of 8.4 out of 10. SAP S/4HANA is most commonly compared to SAP ERP: SAP S/4HANA vs SAP ERP. SAP S/4HANA is popular among the midsize enterprise segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 35% of all views.

Helped 849,686 peers since 2012

Featured SAP S/4HANA reviews

Deepak Madhavan

Delivery Head- IT Shared Services at a manufacturing company with 5,001-10,000 employees

A lot of people would say the pricing. SAP is seen as quite expensive even now. It doesn't work for smaller or medium optimizations. The licensing and pricing could be looked at. In Brownfield migration, the trade-off between greenfield and brownfield means you either keep it clean or match the business requirements. Sometimes, it's not possible to do both. While ValixAPI provides significant support in making those decisions and the SAP consultant is very useful, we are still dependent on past history and how it was originally set up. I wouldn't call that a real disadvantage, yet more accessible consulting would be beneficial. Incorporating all other cloud products, like APO or IPP, into the S/4 house might also help.

Read full review

Cirvesh-Daga

Director at T-Systems International GmbH

SAP S/4HANA provides a standard setup process. Several third-party tools are available to integrate with the SAP ecosystem. Some customers of our organization find SAP S/4HANA very easy to use, and some are adopting the solution due to prior familiarity with the SAP ecosystem. The licensing changes implemented in Oracle JD Edwards have also made a few customers of our organization adopt SAP S/4HANA. The Order-to-Cash feature is indispensable and irreplaceable in SAP S/4HANA. Almost every customer I have worked with in my organization finds the Order-to-Cash feature extremely valuable. For Order-to-Cash using SAP S/4HANA, a company needs to consider the local regulations at one point. SAP can help with all such local regulations. I wouldn't recommend SAP S/4HANA for a small or medium-sized company. The integration capabilities of SAP S/4HANA are as good as those of its competitor products. A reliable middleware product will be needed in SAP S/4HANA especially if discrete ERP, MES and CRM are present in the project. The integration of SAP S/4HANA will also be dependent on the strategies and vision laid out by the enterprise architect. Integrations for the solution can be done in both ELT and ETL, and both has its pros and cons.

Read full review

Mehboob AalamMughal

Senior SAP-ABAP Lead Consultant at Ernst & Young

I recommend HANA. It is an excellent enterprise system, offering many solutions with integrations to third parties and data on cloud and premises. The system's performance and backup capabilities are impressive. Reporting is well-supported, allowing connectivity with any system for report creation, along with mobile integration and notifications. SAP provides numerous services, especially when compared to Microsoft and Oracle solutions. While the cost for consultants and licensing is high, the benefit in terms of data and business communication is significant. Most businesses prefer SAP systems for company-wide communication, especially multinational enterprises using S/4HANA. The product rating is ten out of ten.

Read full review

SAP S/4HANA mindshare

As of May 2025, the mindshare of SAP S/4HANA in the ERP category stands at 11.9%, down from 16.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ERP

PeerResearch reports based on SAP S/4HANA reviews

Type	Title	Date
Category	ERP	May 1, 2025	Download
Product	Reviews, tips, and advice from real users	May 1, 2025	Download
Comparison	SAP S/4HANA vs SAP ERP	May 1, 2025	Download
Comparison	SAP S/4HANA vs Microsoft Dynamics 365 Business Central	May 1, 2025	Download
Comparison	SAP S/4HANA vs Oracle E-Business Suite	May 1, 2025	Download

Title	Rating	Mindshare	Recommending
SAP ERP	4.0	19.0%	86%	104 interviews Add to research
PeopleSoft	4.0	2.6%	86%	83 interviews Add to research

Valuable Features

SAP S/4HANA delivers high-performance analytics, real-time processing, and seamless integration across modules. Its user-friendly Fiori interface enhances user experience, improving navigation and efficiency. In-memory database accelerates data handling, while strong finance, manufacturing, and reporting features support diverse industries. Simplified processes and fast deployment fit dynamic business environments. S/4HANA excels in scalability, customization, and optimized cloud solutions, offering comprehensive functionality and robust data management with impressive analytics capabilities, reducing manual work and enhancing decision-making.

"Overall, I would rate the product ten out of ten."
"Overall product rating: ten out of ten."
"You can build S/4HANA in S/4HANA, and you can build SAP as your end-to-end SAP, which covers everything you need."

Room for Improvement

SAP S/4HANA needs enhancements in the interface for greater user-friendliness and customization. Integration challenges, particularly with third-party systems, require attention. The cost remains high, with pricing adjustments needed. Documentation and technical support can be improved. Customization and implementation complexity pose challenges. Improving Fiori app availability and extending features like AI would benefit users. Consolidating multiple SAP systems and simplifying analytics can streamline operations. Legal compliance and regional regulatory support should be more comprehensive.

"There could be a bit more competitiveness in their licensing and pricing."
"We are missing these standard packages here in Turkey. Every customer has to build their own solutions for regulatory needs, such as sending invoices to the authority."
"SAP is seen as quite expensive even now. It doesn't work for smaller or medium optimizations."

ROI

SAP S/4HANA offers significant ROI, particularly over three to five years, with cost savings from reduced hardware needs and streamlined operations. Many businesses using it report high returns, despite initial investments being substantial. The benefits are most evident in compliance, efficiency, and integration across departments, especially for organizations adopting a greenfield implementation. However, smaller companies might struggle to see immediate ROI. The tool is valuable for its long-term strategic advantages and access to innovations.

Pricing

SAP S/4HANA pricing is perceived as high by many users, with implementation and maintenance costs contributing significantly. Pricing varies based on licensing models, including annual subscriptions, user-based fees, and hardware requirements for on-premises setups. Large enterprises find it manageable, but smaller businesses struggle with affordability. Users emphasize the complexity and lack of transparency in licensing, necessitating expertise for negotiation. While flexible models exist, SAP S/4HANA remains more expensive than competing solutions, with additional costs for support and cloud services.

"The tool's licensing is very expensive. They've changed their licensing model from the old ERP system to a new model using FUEs, which is somewhat better but still expensive."
"People concerned about the costs need to evaluate whether implementing this system is profitable."
"The tool's price can be reasonable for large organizations, but it might not be suitable for small organizations with a small number of users."

Popular Use Cases

SAP S/4HANA is utilized across various industries for enterprise resource management, including finance, supply chain logistics, manufacturing, and analytics. Companies implement it for core business processes such as sales, purchasing, inventory management, and compliance with regulatory requirements. It supports both on-premise and cloud deployments, offering extensive modules for different business functions. Users leverage its capabilities for real-time data analysis, enhancing decision-making, and integrating with third-party services to optimize operations.

Service and Support

SAP S/4HANA's service and support receive mixed feedback. While some users appreciate the knowledge and stability of support teams, others indicate a need for improvement in response times and proactivity. The partnership with different vendors influences the support experience. High-priority issues usually receive timely attention, yet medium or low-priority cases may delay. Agreements like maximum attention can enhance service quality, while regional discrepancies may affect support consistency. Overall, it is rated between five to ten.

Deployment

SAP S/4HANA's initial setup varies in complexity. Organizations with technical expertise find it more straightforward, especially using pre-packaged solutions. Complexity increases with extensive customization or when multiple modules are involved. Deployment can take from a few months to over a year, depending on company size, scope, and whether it's on-premise or cloud. The process requires careful planning and often involves third-party partners for successful execution.

Scalability

SAP S/4HANA exhibits exceptional scalability across various industries and sizes, including enterprise-level businesses. Scalability depends on infrastructure, with cloud options offering simplified scaling compared to on-premises setups. Many organizations appreciate its flexibility and adaptability, while some report complexity and cost challenges. It's deemed suitable for medium to large enterprises, offering customization to meet individual business needs. Reports indicate it's easy to expand usage, though initial setup may require detailed planning and investment.

Stability

SAP S/4HANA is frequently described as stable, though implementation and infrastructure significantly influence its reliability. Customization can introduce some complexities, affecting stability. Users report that while newer versions or cloud variations may face challenges, proper sizing and upkeep ensure robust performance. Many believe it's more reliable than previous SAP versions, noting its stability improvements and addressing issues with patches. Service provider downtime and configuration impact certain experiences.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SAP S/4HANA Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

35%

Manufacturing Company

10%

Computer Software Company

10%

Financial Services Firm

University

Retailer

Government

Energy/Utilities Company

Comms Service Provider

Construction Company

Healthcare Company

Real Estate/Law Firm

Wholesaler/Distributor

Media Company

Insurance Company

Non Profit

Legal Firm

Pharma/Biotech Company

Transportation Company

Performing Arts

Hospitality Company

Outsourcing Company

Consumer Goods Company

Logistics Company

Mining And Metals Company

Recreational Facilities/Services Company

Compare SAP S/4HANA with alternative products

Learn more about SAP S/4HANA

SAP S4HANA offers three different deployment options:

On-premises
Cloud
Hybrid

SAP S4HANA Features

SAP S4HANA has many valuable key features, including:

Customizable
ERP, CRM, SRM, SCM, PLM co-deployed
High throughput
Fast analytics and reporting
Smaller total data footprint
SAP HANA multi-tenancy
All data: social, text, geo, graph, processing
New SAP Fiori UX for any device (mobile, desktop, tablet)
Unlimited workload capacity
High-volume transaction processing (OLTP)
High volume real-time analytical processes (OLAP)
Service Management
Digital Boardroom Integration

SAP S4HANA Benefits

Some of the benefits of using SAP S4HANA include:

Speed: S4 HANA applications leverage speed, context, and data accessibility to ensure you can stay up to date with rapidly evolving technology.

Improved performance: With SAP S4HANA, you can plan, execute, or generate reports and analytics based on live data to increase performance.

Simplicity: SAP S4HANA’s whole infrastructure was designed with simplification in mind — from the management of the solution to the administration of the IT landscape. The solution serves as the digital core for business process simplification and enables the centralizing of hardware and network resources.

Cost effective: SAP S4HANA is a cost effective solution. It provides the ability to bring together all the analytical and transactional capabilities of a variety of systems in one location, enabling better decision making.

Reviews from Real Users

Below are some reviews and helpful feedback written by SAP S4HANA users.

A Mechanical Engineer at a construction company says, “It is a very powerful, highly customizable tool. The most valuable feature is that the reporting is fast. We can see the results from that in that our commissions come in fast. That is the main advantage.”

Another reviewer, a SAP Technology Manager at a financial services firm, mentions, "It is more or less a very, very smooth and seamless product. Day by day they are increasing their technology features and they are keen to resolve the issues. India has a complex business scenario and SAP is thinking about that and resolving the issues day by day. In terms of the features I have found most valuable, I don't think that there is any lack or any gap process-wise. SAP is a very good tool."

A Project and Service delivery Manager at a tech services company comments, "One of the most valuable features, which we used the most, was the FI module, for finance. It involved controlling, account receivables, account payables, and complete financial steering."

A Senior Architect at a construction company states, “The POD applications are very useful to us. There are a few POD apps which we are using for different business scenarios. They are quite interesting.” He also adds, “The initial setup is pretty straightforward. The documentation is very good. The solution can scale well. The solution is stable.”

SAP S/4HANA was previously known as SAP S4HANA.