We performed a comparison between New Relic and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"The pricing is pretty good."
"The monitoring so far has been good and we are happy with it."
"It offers helpful user metrics so we can learn more about the user experience."
"The most valuable feature is the ability to manage the application flow."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"The initial setup is straightforward. It is easy to track and easy to follow."
"The solution is very easy to use."
"The company provides excellent service."
"It's fairly easy to set up."
"The installation process is not hard at all."
"The most valuable features are integration and ease of use."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"ThousandEyes gives companies better visibility."
"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."
"The Wi-Fi side needs improvement."
"The price needs improvement."
"The solution should include more detailed reports for SQL database requests."
"It would be nice if there were pre-made dashboards."
"Compared to their competitors, they are missing some features at the moment."
"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"ThousandEyes could improve the dashboards by adding more features."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"There is room for improvement in terms of customization and user-friendliness."
"The guest portal is hard to use."
"They only offer synthetic requests."
"I would like the product to offer more agility."
"It might be practical to extend monitoring capabilities to include network devices"
"It would be nice if the solution covered other areas like server monitoring."
New Relic is ranked 6th in Network Monitoring Software with 151 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. New Relic is rated 8.6, while ThousandEyes is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, Dynatrace, SolarWinds NPM and AppDynamics. See our New Relic vs. ThousandEyes report.
See our list of best Network Monitoring Software vendors and best Cloud Monitoring Software vendors.
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