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ThousandEyes pros and cons

Vendor: Cisco
4.1 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

The most valuable aspect is the ability to see connection quality between sites and receive alerts if it deteriorates.
ThousandEyes provides excellent network security features.
The path analyzer is noteworthy for identifying nodes causing errors.
User monitoring capabilities are beneficial for end-user experience analysis.
ThousandEyes has positively impacted organizations by enhancing customer feedback and experience.

CONS

ThousandEyes is considered expensive.
The integration with other Cisco products is lacking.
It lacks server and network device monitoring capabilities.
Improvement is needed in dashboard features.
ThousandEyes should expand its application monitoring capabilities.
 

ThousandEyes Pros review quotes

it_user1118364 - PeerSpot reviewer
Team Leader System Administration at a manufacturing company with 1,001-5,000 employees
Nov 13, 2019
The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad.
RG
Systems Integrator/MSP at AMERITECH SYSTEMS CORP.
Nov 19, 2020
The company provides excellent service.
FE
CEO at a financial services firm with 11-50 employees
Dec 2, 2020
The authentication overall - including to the VPN and LAN - is excellent.
Learn what your peers think about ThousandEyes. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,711 professionals have used our research since 2012.
reviewer1656138 - PeerSpot reviewer
Solution Architect at a tech services company with 10,001+ employees
Sep 2, 2021
The installation process is not hard at all.
reviewer1905270 - PeerSpot reviewer
Senior Service Engineer at a financial services firm with 10,001+ employees
Jul 24, 2022
It's fairly easy to set up.
Reinaldo Romano - PeerSpot reviewer
Commercial Director at 5Wi
Aug 4, 2022
The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use.
AS
APM & Observability Consultant at a tech services company with 501-1,000 employees
Oct 25, 2022
ThousandEyes gives companies better visibility.
DermotCasey - PeerSpot reviewer
Principal Technology Consultant at Vodafone
Apr 11, 2023
The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money.
Brijesh Mohanan - PeerSpot reviewer
Lead Consultant/Manager at BT - British Telecom
Jul 26, 2023
The most valuable features are integration and ease of use.
OSCAR DE LA PENA - PeerSpot reviewer
Senior Solution Architect at Ricoh España, S.L.U.
Sep 27, 2023
From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities.
 

ThousandEyes Cons review quotes

it_user1118364 - PeerSpot reviewer
Team Leader System Administration at a manufacturing company with 1,001-5,000 employees
Nov 13, 2019
It would be nice if the solution covered other areas like server monitoring.
RG
Systems Integrator/MSP at AMERITECH SYSTEMS CORP.
Nov 19, 2020
It's an expensive solution.
FE
CEO at a financial services firm with 11-50 employees
Dec 2, 2020
The guest portal is hard to use.
Learn what your peers think about ThousandEyes. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,711 professionals have used our research since 2012.
reviewer1656138 - PeerSpot reviewer
Solution Architect at a tech services company with 10,001+ employees
Sep 2, 2021
I would like the product to offer more agility.
reviewer1905270 - PeerSpot reviewer
Senior Service Engineer at a financial services firm with 10,001+ employees
Jul 24, 2022
Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it.
Reinaldo Romano - PeerSpot reviewer
Commercial Director at 5Wi
Aug 4, 2022
ThousandEyes could improve the dashboards by adding more features.
AS
APM & Observability Consultant at a tech services company with 501-1,000 employees
Oct 25, 2022
They only offer synthetic requests.
DermotCasey - PeerSpot reviewer
Principal Technology Consultant at Vodafone
Apr 11, 2023
Presently, it lacks the ability to integrate with other Cisco products.
Brijesh Mohanan - PeerSpot reviewer
Lead Consultant/Manager at BT - British Telecom
Jul 26, 2023
There is room for improvement in terms of customization and user-friendliness.
OSCAR DE LA PENA - PeerSpot reviewer
Senior Solution Architect at Ricoh España, S.L.U.
Sep 27, 2023
It might be practical to extend monitoring capabilities to include network devices