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ThousandEyes pros and cons

Vendor: Cisco
4.1 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

ThousandEyes offers extensive monitoring capabilities and accurately identifies problem spots in the network path.
It provides excellent service and timely alerts for connectivity issues between sites.
The installation and initial setup processes are straightforward and seamless.
ThousandEyes delivers significant ROI and is considered a valuable investment.
Its end-user monitoring and path analysis features enhance network security and diagnostics.

CONS

ThousandEyes does not cover server monitoring and lacks application-level monitoring capabilities.
The integration with other Cisco products is missing, requiring more holistic integration improvements.
The dashboards and customization options in ThousandEyes need enhancement alongside more in-depth packet analysis.
ThousandEyes's monitoring capabilities should extend to network devices and communication applications.
The currently available synthetic requests and network reporting functions require broadening and refining.
 

ThousandEyes Pros review quotes

Satyavrat Nirala - PeerSpot reviewer
Aug 14, 2024
One feature I liked is end-user monitoring.
AO
Oct 15, 2025
ThousandEyes has positively impacted our organization by enabling us to know if a third-party hosted application isn't functioning properly, allowing us to determine what's actually going on and whether the issue lies on our side or with the application provider.
Abdalraheem Asha - PeerSpot reviewer
Oct 31, 2025
ThousandEyes has positively impacted my organization by raising the customer experience and positive feedback by over 70% due to the complex situation with local service providers, allowing me to resolve user feedback and issues which enhanced the user experience significantly.
Learn what your peers think about ThousandEyes. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
873,003 professionals have used our research since 2012.
FE
Dec 2, 2020
The authentication overall - including to the VPN and LAN - is excellent.
reviewer1905270 - PeerSpot reviewer
Jul 24, 2022
It's fairly easy to set up.
Edmar Silva - PeerSpot reviewer
Oct 2, 2024
The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user.
OSCAR DE LA PENA - PeerSpot reviewer
Sep 27, 2023
From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities.
AS
Oct 25, 2022
ThousandEyes gives companies better visibility.
DermotCasey - PeerSpot reviewer
Apr 11, 2023
The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money.
SteveLu - PeerSpot reviewer
Sep 10, 2024
The solution's most valuable feature is the path analyzer, which identifies the node causing the errors.
 

ThousandEyes Cons review quotes

Satyavrat Nirala - PeerSpot reviewer
Aug 14, 2024
I feel it needs more holistic integration. It needs more improvement.
AO
Oct 15, 2025
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
Abdalraheem Asha - PeerSpot reviewer
Oct 31, 2025
Regarding the user interface, I appreciate dropdowns, but I prefer a guided experience where the interface explains itself instead of requiring extensive searching to reach a point.
Learn what your peers think about ThousandEyes. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
873,003 professionals have used our research since 2012.
FE
Dec 2, 2020
The guest portal is hard to use.
reviewer1905270 - PeerSpot reviewer
Jul 24, 2022
Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it.
Edmar Silva - PeerSpot reviewer
Oct 2, 2024
More detailed documentation explaining the metrics and the testing mechanisms would be helpful.
OSCAR DE LA PENA - PeerSpot reviewer
Sep 27, 2023
It might be practical to extend monitoring capabilities to include network devices
AS
Oct 25, 2022
They only offer synthetic requests.
DermotCasey - PeerSpot reviewer
Apr 11, 2023
Presently, it lacks the ability to integrate with other Cisco products.
SteveLu - PeerSpot reviewer
Sep 10, 2024
ThousandEyes should expand its application monitoring to monitor some communication applications.